The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid them poor customer service
I had a very disappointing experience with QwikFone. The staff at the counter were incredibly rude and unprofessional, making me feel unwelcome and undervalued as a customer. To make matters worse, their email communication was frustrating—responses were vague and did not address my questions about the repair. It felt as though they were either completely incompetent or intentionally avoiding giving a clear answer. I expected better service and transparency, but this experience has left me thoroughly unimpressed. I would not recommend their services.
February 5, 2025
Unprompted review
Reply from QwikFone
Dear Dawid,
I’m truly sorry to hear about your negative experience with QwikFone. It's frustrating when you don’t receive the level of service you expect, especially when it comes to communication and professionalism. This certainly doesn’t reflect the standard we strive for, and we deeply regret that you were left feeling undervalued and frustrated.
Your feedback is incredibly important, and we’ll be looking into the issues you’ve raised to make necessary improvements.
Please feel free to reach out if you'd like further assistance. We truly appreciate your feedback and hope to regain your trust in the future.
Best regards,
Team QwikFone
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I ordered a phone from QwikFone and it…
I ordered a phone from QwikFone and it arrived quickly, matching the description and functioning well. However, the packaging was basic and not as expected compared to previous purchases. Overall, an okay experience with some room for improvement. 🌟🌟🌟
December 25, 2024
Unprompted review
Reply from QwikFone
Dear Jediah,
Thank you for your feedback!
We’re thrilled to hear that your phone arrived quickly and meets your expectations in terms of description and functionality. We apologize for the basic packaging. In line with our commitment to sustainability, we use minimal, recycled packaging for our refurbished products. While it may not always be the most glamorous, it’s an important step toward reducing waste and protecting the environment.
Your experience is important to us, and we truly appreciate your honest input. If there’s anything else you’d like to share or need assistance with, don’t hesitate to reach out.
Thank you again for your understanding and support!
Kind regards,
Team QwikFone
bought a macbook from back market and…
bought a macbook from back market and it was locked. domain locked to the USA the orginal owner was from a school in texas im guessing as thats what the access settings were locked as. sent the item back and they’re not giving me my money back. im waiting to be refunded. i would not like the item returned to me as your complaint is that the find me is on icloud but i never even got to the settings when setting up the macbook so it cant be my icloud. i dont want a newer item i want my money and if it isn’t resolved in 2 bussiness days as per backmarkets policy i will be going into the shop in north acton in person and contacted the small claims court for my £485 pounds
January 16, 2025
Unprompted review
Reply from QwikFone
Dear Cloud Sinclair,
Thank you for sharing your concerns with us.
We understand how frustrating this situation must have been. We wanted to let you know that your refund has already been processed by Back Market. We apologize for any inconvenience caused and appreciate your patience throughout this process.
If you have any further questions or need additional assistance, feel free to reach out. We're here to help!
Best regards,
Team QwikFone
Excellent service
Excellent service, quick delivery this is the 3rd time buying from qwikfone now and have not had any faults and all phones have been in top condition.
December 5, 2024
Reply from QwikFone
Dear Channy!
Thank you so much for your kind words and for being a loyal customer!
We're thrilled to hear that you've had a positive experience with our service, and we greatly appreciate your continued trust in Qwikfone. It's wonderful to know that all of your purchases have met your expectations, and we're committed to maintaining that high standard of quality and service for you.
We look forward to serving you again soon!
Kind regards,
Team QwikFone
Excellent service all round
Third phone I have purchased and as usual and excellent service, super quick delivery and perfect phone. They did send the wrong charger for it but a new charger arrived the very next day. No hesitation in recommending.
November 21, 2024
Reply from QwikFone
Dear J. Ashton,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your phone and our service. We apologize for the initial mix-up with the charger, but we're glad to know it was resolved quickly. Your recommendation is greatly appreciated, and we truly appreciate your continued trust in our products.
If you need any further assistance, don't hesitate to reach out. We're always here to help!
Kind regards,
Team QwikFone
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Need a phone etc look no further than…
Need a phone etc look no further than Qwikfone,excellent company,Quality products,fastest delivery i have had.
5 stars all ay long.
October 28, 2024
Reply from QwikFone
Dear Stanley,
Thank you for sharing your positive experience!
We're so glad to hear that we exceeded your expectations with the quality of the product and speedy delivery. Your 5-star feedback is much appreciated.
We look forward to serving you again!
Kind regards,
Team QwikFone
Samsung S20 Plus
Excellent service. Phone delivered promptly. Phone was in excellent condition,as advertised. Second Phone O have bought from this company. Would highly recommend.
October 25, 2024
Reply from QwikFone
Dear Paul,
Thank you for your positive feedback!
We're so glad to hear that the phone arrived promptly and in excellent condition, just as advertised. We truly appreciate your continued trust in us for your second purchase and are grateful for your recommendation.
We look forward to serving you again!
Kind regards,
Team QwikFone
Reply from QwikFone
Dear David,
Thank you for your feedback!
We’re glad to hear that the phone met your expectations and was delivered on time.
If there's anything more we can assist you with, please don't hesitate to ask!
Kind regards,
Team QwikFone
Great choice
Great choice, fab price plus phone as described not forgetting the super quick delivery. Would recommend and wouldn't hesitate to use again! Thank you 🌟🌟🌟🌟🌟
October 3, 2024
Reply from QwikFone
Dear Karen,
Thank you for your fantastic review!
We’re so glad you loved your purchase and that the delivery was quick. Your recommendation is greatly appreciated! We look forward to serving you again soon.
If you need anything, just let us know!
Kind regards,
Team QwikFone
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Phone is immaculate
Phone is immaculate. Delivered on time, I missed the first visit but re-deliver was instantly arranged. This is my third phone from them and all have been lime buying new, but at a much better price point. It is great for the environment so I feel I am doing my part.
September 16, 2024
Reply from QwikFone
Dear Dean,
Thank you for your amazing feedback!
We're thrilled that your phone arrived in immaculate condition and that the delivery process went smoothly. It’s great to hear you’ve chosen us multiple times—your support for refurbished phones truly makes a difference for the environment!
We’re here for any future needs, so feel free to reach out anytime. We appreciate your support!
Kind regards,
Team QwikFone
Phone arrived quickly
Phone arrived quickly, looks brand new, superb quality, wouldn't go anywhere else. Thank you qwik fone.
September 13, 2024
Reply from QwikFone
Dear David,
Thank you so much for your fantastic review!
We're delighted that you're happy with your phone and our service. Your support inspires us to keep delivering ultimate quality.
If you need anything else in the future, we’re here to help.
Kind regards,
Team QwikFone
Excellent customer service and phones
Excellent customer service and
Products like new. This is the second iPhone I bought.
September 3, 2024
Reply from QwikFone
Dear Alfredo,
Thank you for your feedback!
We’re delighted to hear that you're satisfied with our customer service and the quality of your new iPhone. It’s wonderful to have you as a returning customer, and we look forward to assisting you again in the future.
If there’s anything else you need or if you have questions, feel free to ask. We’re here to help!
Kind regards,
Team QwikFone
Excellent product previously
Excellent product previously, new one just as good and delivery was rapid too
August 23, 2024
Reply from QwikFone
Dear Geoff,
Thank you for your great feedback!
We’re delighted to hear that you’re happy with both your previous and new product, as well as the fast delivery. Your satisfaction is our priority, and we appreciate your trust in us.
If you need anything else, feel free to reach out anytime!
Kind regards,
Team QwikFone
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Perfect experience !
This is the second iPhone I have bought from this firm - this time for a daughter.
Again, I can't tell it from a brand new phone and the battery capacity is 100%.
Absolutely no problems at all and I would recommend them.
September 6, 2024
Reply from QwikFone
Dear Robert,
Thank you so much for your kind words and for choosing us again for your iPhone purchase!
We’re thrilled to hear that the phone is performing just like new and that you're satisfied with the battery capacity and overall condition. Your recommendation means a lot to us.
If you or your daughter need any assistance or have any questions in the future, please don’t hesitate to reach out. Thanks again for your support!
Kind regards,
Team QwikFone
This is my second phone purchased from…
This is my second phone purchased from Quick Fone, both in top condition when received. Phone well packed. Only a small point but the presentation is not as good as last phone as didn’t come in a Quick Fone box as last time, just a brown cardboard box and bubble wrap
September 2, 2024
Reply from QwikFone
Dear Allan,
Thank you for your feedback and for being a returning customer.
We're glad to hear that both phones arrived in top condition and that you found the packaging secure. We appreciate your input regarding the presentation and will take it into consideration to improve our service.
If you have any other concerns or need further assistance, please let us know!
Kind regards,
Team QwikFone
Reply from QwikFone
Dear Kevin,
Thank you for the positive feedback!
We’re delighted to hear that you received the phone quickly and that you're satisfied with it.
If there's anything else we can assist you with, please don't hesitate to let us know!
Kind regards,
Team QwikFone
iPhone 13 refurbished
Quick delivery and good quality phone working fine even though it’s refurbished. Pristine condition. Would recommend
August 13, 2024
Reply from QwikFone
Dear Safia,
Thank you for your positive feedback!
We’re thrilled to hear that you’re satisfied with the quick delivery, the quality of the refurbished phone, and its pristine condition.
We greatly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Team QwikFone
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Great customer service
Bought a phone a year ago from them. Excellent service. My daughter cracked the screen, I enquired to see if they could fix it. They could! Sent it, waited 3 days, phone came back good as new. They done a fantastic job. Top notch customer service, even a year later
July 18, 2024
Unprompted review
Reply from QwikFone
Dear Zach,
Thank you so much for your kind words!
We're thrilled to hear about your positive experience with our service, both when you initially bought the phone and when you needed the screen repaired. It's great to know that our team could help your daughter's phone look good as new. Providing top-notch customer service is our priority, and your feedback truly means a lot to us.
If you need any further assistance, feel free to reach out. Thanks again for your support!
Kind regards,
Team QwikFone
Top Quality Service
The Price of the phone was better than the competition, the condition was EXCELLENT and exactly as described, the speed with which it was despatched very good and the communication superb.
After a couple of days,, I decided the phone was physically to big for my day to day use and requested to return it.
The reply was punctual and polite and helpful, with no pressure to change my mind... which I then DID!
I can honestly say, it was a pleasure dealing with them and I would have no hesitation in using them again.
Top Quality Service.
June 1, 2024
Reply from QwikFone
Dear James,
Thank you so much for your fantastic review! We're thrilled to hear that you found our prices competitive, the condition of the phone excellent, and our service speedy and communicative. We understand that sometimes a phone might not be the perfect fit, and we're glad we could assist you in making the right decision for your needs.
Your kind words about our polite and helpful customer service mean a lot to us. It was a pleasure assisting you, and we look forward to serving you again in the future.
Top Quality Service is what we strive for, and we're delighted to have met your expectations!
Kind regards,
Team QwikFone
Great phone
Great phone, best price I could find on the internet after lots of research, fast delivery, well packaged.
June 2, 2024
Reply from QwikFone
Dear KT,
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with your phone, found our price to be the best online, and appreciated the fast delivery and packaging. If you need any assistance, please don't hesitate to reach out!
Kind regards,
Team QwikFone
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