R3 Physiotherapy Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and caring approach, highlighting their ability to make clients feel comfortable and understood. The service provided is frequently described as effective, with many people reporting significant improvements in their conditions and overall well-being. Consumers also appreciate the positive and relaxing environment, contributing to a smooth and pleasant user experience. However, some customers also noted occasional issues with accessibility, specifically regarding staff availability after 5 pm, which impacted the usefulness of the intercom system.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff's professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional and effective... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Fitness

Users describe positive interactions with fitness. Many reviewers report that the sessions helped them... See more

Based on these reviews

Rated 5 out of 5 stars

Ryan is the best therapist I have EVER seen, and I have seen quite a few in my time. He immediately identified my left shoulder issue and gave me a series of exercises to complete daily which have hel... See more

Rated 5 out of 5 stars

I'd almost given up hope. Ryan was the eighth physio I met for ongoing ankle/foot problems, and he was the first to really try to understand the problem, then educate me as to what's going wrong. He s... See more

Rated 5 out of 5 stars

I attended an assessment with R3 Physiotherapy. I was positively welcomed and respected. I felt comfortable enough to discuss my issues even though some quite personal as a stroke patient who had d... See more

Rated 5 out of 5 stars

After struggling with shoulder pain for over 2 years which woke me up at night, I happen to see an advert on my phone and thought I'd time for some self love. I was very impressed with the initial... See more


Company details

  1. Physical Therapist
  2. Health Consultant
  3. Home Help Service
  4. Life Coach
  5. Physical Therapy Clinic
  6. Wellness Program

Written by the company

Welcome to R3 Physiotherapy, where our primary objective is to prioritize your needs and help you achieve your goals. We understand that dealing with pain or discomfort can be challenging, and that's why we offer personalized solutions tailored to meet your specific needs. Our team of experienced professionals is dedicated to working closely with you every step of the way. We'll develop a customized treatment plan designed to address your unique situation, and we'll involve you in every aspect of your recovery process. We believe that the key to successful treatment is collaboration, and we're committed to empowering you to take control of your recovery. Our team will guide and support you throughout your journey, ensuring that you feel confident and well-informed. At R3 Physiotherapy, our ultimate goal is to help you feel resilient, revitalized, and relieved. We believe that by providing you with the tools and knowledge to take charge of your body, you'll be able to lead a better life. If you're ready to begin your journey towards a happier, healthier you, contact us today to schedule your appointment. We're here to help you achieve your goals and feel your best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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Rated 5 out of 5 stars

Responsive and effective

Ryan listens to the problems and finds a way of improving them, in an efficient and kindly manner.

October 22, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your feedback! It’s great to hear that Ryan’s attentive and kind approach made a positive impact. We’re glad he could help improve things efficiently. Wishing you continued progress!

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Rated 5 out of 5 stars

Ryan was superb in handling my aches and pains.

Ryan knew exactly what was wrong with me and treated me accordingly. Completed a whole weeks work for the first time in months after seeing Ryan. Have been pain free since then. Ryan also gave me exercises to do too which helped tremendously in my recovery. Will no doubt be visiting R3 and Ryan in the future for sure.

October 22, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! We’re so glad Ryan was able to identify and treat the issue effectively, helping you complete a full week of work pain-free. It’s great to hear the exercises contributed to your recovery as well. We’ll be here whenever you need support in the future!

Rated 5 out of 5 stars

Effective Physiotherapy services

I cannot recommend R3 Physiotherapy
enough! From the very first session, it was clear that the Physiotherapist that attended to my mom is not only highly knowledgeable but also incredibly patient and attentive. He took the time to really understand my mom’s concerns and tailored a plan that addressed my mom specific needs. Throughout my mom’s treatment, he demonstrated great empathy and compassion, making her feel comfortable and confident in the process. His friendly and approachable manner made each visit a positive experience, and I always felt like my mom was in good hands. Thanks to his expertise and support, my mom is making a fantastic progress. If you’re looking for a physiotherapist who truly cares about your recovery, R3 Physiotherapy is the one to go to!

November 12, 2024
Unprompted review
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Reply from R3 Physiotherapy


Thank you for sharing such a heartfelt review! It’s wonderful to hear how the care and expertise provided made such a positive difference for your mom. We’re so glad she felt comfortable and confident throughout her treatment and is making fantastic progress. Your recommendation means so much to us—thank you for trusting R3 Physiotherapy! Wishing your mom continued health and recovery.

Rated 4 out of 5 stars

The welcome was good make me feel…

The welcome was good make me feel relaxed.
Excess given was great and am going them and am feeling better.
Explain things better

October 13, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your feedback! We’re glad the warm welcome and clear explanations helped you feel comfortable. It’s great to hear the exercises are making a difference—keep it up, and we’re here to support you!

Rated 5 out of 5 stars

Informative and Patient

Ryan was really lovely. He was informative, patient, very approachable and down to earth. I was previously told I had carpal tunnel but he was quickly able to assess and give me an alternative diagnosis with exercises to remedy things. I would definitely recommend.

October 15, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! It’s great to hear how Ryan’s approachable and informative care helped provide clarity and effective exercises. We’re glad you found the treatment helpful, and your recommendation means a lot to us!

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Rated 5 out of 5 stars

Immense improvement after just one session

I went to see Ryan at R3 after 7 weeks of debilitating back pain radiating down my leg. Painkillers muscle relaxants nothing helped. But Ryan’s treatment was a god send, the manipulation and the laser along with the exercises worked wonders.. Thanks Ryan🙏🏼

October 13, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! We’re so glad Ryan’s treatment made such a difference and brought you relief after weeks of pain. It’s wonderful to hear how the manipulation, laser therapy, and exercises worked so well for you. Wishing you continued recovery and good health!

Rated 4 out of 5 stars

Knowledgeable therapist.

August 13, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your feedback! We’re glad you found the therapist knowledgeable. If you need any further support, we’re here to help!

Rated 5 out of 5 stars

She is alot happier now and pain free,

We sent my mother-in-law to see Ryan in Ilford. She was in debilitating pain in her lower back for months. His consultation highlighted areas in her body that needed treatment. Long story short after 2 visits and suggested exercises to strengthen her glutea and quads, her pain has subsided, she is alot happier now and pain free, we have since referred 3 other people.

July 17, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your mother-in-law’s journey! We’re thrilled to hear Ryan’s expertise and care brought her relief and improved her quality of life. It’s wonderful that she’s now pain-free and happier. Your trust and referrals mean so much to us—thank you for choosing and recommending R3 Physiotherapy!

Rated 5 out of 5 stars

R3 is a great experience

R3 is a great experience, and will always be my first choice should I ever have physical problems in the future. Ryan is so knowledgeable in his craft, and is warm and friendly.

June 1, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your kind words! We’re so glad to hear you had such a positive experience with R3 Physiotherapy. Ryan’s knowledge and friendly approach truly make a difference. We’ll always be here to support you whenever you need us!

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Rated 5 out of 5 stars

Speechless 🙊

I was speechless after my first appointment. The treatment I received was amazing
Ryan knowledge and understanding of the the body is unbelievable. Through all the treatment, Ryan was transparent, showed total respect and empathy. My first appointment I struggled to walk with 2 crutches. After 6 appointment with Ryan, I could walk unaided and I was back in the gym.
Without Ryan intervention, his skills and knowledge I would not be were I am today.. 😊




March 12, 2024
Unprompted review
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Reply from R3 Physiotherapy


Thank you for sharing your incredible journey! It’s truly inspiring to hear how Ryan’s expertise, empathy, and care helped you regain your mobility and get back to the gym. Your progress speaks volumes about your determination and his skill. Wishing you continued strength and success on your journey—thank you for trusting R3 Physiotherapy!

Rated 2 out of 5 stars

I came across this advert regarding…

I came across this advert regarding dealing with pain.
Ryan who was my physiotherapist asked few questions and showed me how my mobility was and how to improve with strengthening my muscles with exercises.
I thank Ryan for showing me how to target the muscle with exercises.
I sincerely recommend anyone with pains to reach out to Ryan .

July 9, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! It’s wonderful to hear how Ryan’s guidance helped you improve your mobility and strengthen your muscles. Your recommendation means a lot, and we’re glad you found the exercises helpful. Wishing you continued progress and relief!

Rated 4 out of 5 stars

Professional & Informative!

Ryan was great! He was charismatic, laid back and easy to talk to (both professionally & just about life in general), and he came across very knowledgeable in diagnosis and creating a plan of action. He suggested a number of exercises for me to do at home to tackle my back, hip, knee and general core stability problems (the app was also helpful in having instructional videos, exercise timers and progress tracker)

July 11, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! It’s great to hear that Ryan’s approachable and knowledgeable approach made you feel at ease. We’re glad the exercises and the app’s features, like the videos and progress tracker, have been helpful. Wishing you continued progress and improved stability!

Rated 5 out of 5 stars

Ryan was very good understood what I…

Ryan was very good understood what I was saying about my pain and where it was, told me some good exercises to do

July 1, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your feedback! We’re glad to hear Ryan understood your concerns and provided helpful exercises. Wishing you a smooth and speedy recovery!

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Rated 5 out of 5 stars

Very Professional service.

I recently visited R3 Physio as I have been suffering with back and leg pain for several months.

I was seen by Ryan who I found was extremely professional and very knowledgeable he was able to explain the cause of my issues, which was great to know.

After 2 to 3 sessions, I was really able to feel improvement with the help of massages, laser treatment and specialised exercises.

I would highly recommend
Ryan at R3 Physio.

July 2, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! We’re so glad Ryan’s professionalism and expertise helped address the root cause of your back and leg pain. It’s great to hear that the massages, laser treatment, and exercises made a noticeable difference. Your recommendation means a lot—wishing you continued progress and good health!

Rated 5 out of 5 stars

I am beyond impressed with the quality…

I am beyond impressed with the quality of care I received in R3.
My physiotherapist, Ryan was exceptional. He took the time to thoroughly assess my condition and developed a personalized treatment plan that addressed my specific needs.
I have seen significant improvement in my mobility and pain level. Their expertise truly makes a difference.

June 12, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for your kind words! We’re thrilled to hear about the significant improvement in your mobility and pain levels. Ryan’s dedication to personalised care and thorough assessments makes all the difference, and we’re so glad it had such a positive impact for you. Wishing you continued progress and good health!

Rated 1 out of 5 stars

I am extremely disappointed with the…


I am extremely disappointed with the service provided by R3 Physiotherapy. Despite my ongoing health issues and financial challenges, the company has shown a complete lack of consideration and flexibility.

I have been unwell and experiencing significant self-mobility issues, which has put me under considerable physical and financial strain. I reached out to R3 Physiotherapy multiple times to discuss my situation and explore options, including:

1. Transferring my treatment package to a family member or another client.
2. Arranging a more manageable payment plan with smaller monthly payments.

Unfortunately, R3 Physiotherapy has been unresponsive and unwilling to accommodate my needs. They have ignored my calls and, when they do respond, they are rude and unprofessional. This lack of support has led to additional stress, as I face an upcoming payment on June 9th that I can not afford, resulting in penalties from Klarna.

Given the severity of my situation and the reasonable solutions I proposed, I expected a more compassionate and cooperative response. Their dismissive and unprofessional behaviour has left me deeply dissatisfied. I would strongly advise against using R3 Physiotherapy, especially for anyone who may face similar hardships.

June 7, 2024
Unprompted review
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Reply from R3 Physiotherapy


Thank you for sharing your feedback. We were disheartened to read your review, especially given the positive comments you shared via text message about your experience with Ryan.

We want to reiterate that the terms of our treatment packages, including the fees, were communicated clearly on multiple occasions before you agreed to them. These packages are highly personalised based on individual assessments and tailored to each client’s specific needs, which unfortunately means that transferring the last follow-up session to another person would compromise the effectiveness of the treatment planned for you.

Regarding the payment arrangements, these are managed directly by Klarna. For any adjustments to your payment plan, please contact Klarna directly to discuss potential options that may alleviate your financial burden.

We appreciate your understanding and are sorry to hear that the situation has not met your expectations. Thank you again for reaching out with your concerns.

Rated 5 out of 5 stars

Happy and relieved

My first session went well I could feel the difference soon after it was finish my back pain is now around 2 out of 10 before it was 8 or 9 getting out of bed each morning was in pain now I hardly feel any pain and Hats off to Ryan for the extra exercise tips.

April 26, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for sharing your experience! We're delighted to hear that your first session improved your back pain so significantly and that Ryan's extra tips were helpful. We look forward to supporting your continued progress!

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Rated 5 out of 5 stars

Great session with Ryan

Great session with Ryan. He took time to listen to the history of my injury then set about identifying weak points and problems. He was clear in his communication the whole time and explained what each exercise would target.

Also the web booking system made booking really simple.

May 8, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for the fantastic feedback! We're glad to hear that Ryan's thorough approach and clear communication made a positive impact on your session. It’s great that our web booking system also added to your seamless experience. We look forward to your next visit!

Rated 5 out of 5 stars

I had been to 3 physios in Canary Wharf…

I had been to 3 physios in Canary Wharf before I found Ryan
Ryan was 100% more efficient he also told you through it not gave you apps to do at home
Ryan made me feel very very comfortable
He is very charming young man and knowledgeable thank you Ryan I feel so much better 10/10

March 13, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for such a glowing review! We're thrilled to hear that Ryan's personal approach and expertise stood out so significantly compared to your previous experiences. It's wonderful to know he made you feel comfortable and helped improve your condition. Your feedback is greatly appreciated, and we look forward to continuing to provide top-notch care.

Rated 5 out of 5 stars

Fantsstic physiotherapy …

Physio with Ryan was amazing the treatment and exercise program was tailored to my specific needs along with information that regular physiotherapist do not give you.

Ryan cares about his patients and there well being.

I can safely say that following the exercise program that was given to me was fantastic and has really helped i am not experiencing any pain after receiving treatment.

I recommend R3 Physiotherapy 100%

April 17, 2024
Unprompted review
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Reply from R3 Physiotherapy

Thank you for taking the time to share your wonderful experience with Ryan and R3 Physiotherapy! We're delighted to hear that the tailored treatment and exercise programme met your specific needs so effectively and that Ryan's dedication to patient care resonated with you. It's great to know that you're pain-free following your treatment.

We appreciate your recommendation and look forward to supporting your health and wellness in the future.

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