Went to the shop in Dudley although most of their sales are on line. Good range of products on display for all racquet sports. Staff very friendly, knowledgeable and happy to give advice. Competitive... See more
Company replied
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Review summary
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Emailed customer service re potential purchase and received a prompt helpful reply. Purchase went smoothly and delivery quickly of a Wilson RF 01 Pro well packaged and no issues. Would definitely rec... See more
Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning... See more
Company replied
I was very happy with my experience of purchasing from Racketworld. Needing to change my order half way through the process and at a very busy time, Jo was extremely helpful and facilitated the whole... See more
Company replied
Company details
Written by the company
Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.
Contact info
49-51 Constitution Hill East, DY2 8RZ, Dudley, United Kingdom
- 01384562282
- team@racketworld.co.uk
- racketworld.co.uk
4.5
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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great help in the shop when purchasing…
great help in the shop when purchasing equipment
July 25, 2024
My racket arrived within a couple of…
My racket arrived within a couple of days of ordering and I’m very pleased with it
July 25, 2024
Very happy with the service and my
Very happy with the service and my purchase fast and efficient delivery
July 25, 2024
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Good quality
Great service, quick delivery, beautiful badminton racket, highly recommended!
July 25, 2024
Garden badminton set
This looked good on the website, providing both adult and children's rackets with zip-up case, together with net, posts and guy ropes. Goods arrived next day as requested. We had such a lot of fun, lots of laughs trying to serve - so different to tennis! Our grandchildren give it 10/10 and can't wait to play again next time they visit.
June 29, 2024
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Great shopping experience
Great shopping experience. I ordered and my item was dispatched same day, couldn’t believe it. It arrived the following day which was perfect, in time for weekly tennis lesson. I would recommend this shop and buy from them again.
June 24, 2024
Fast and efficient service
June 24, 2024
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Easy to order and delivered on time
Easy to order and delivered on time. Present for a young niece.
June 24, 2024
Fantastic service.
Fantastic service. I asked a question via their website and it was answered promptly. I then placed my order and received the racquet in no time. The racquet was as described, well packaged and in top condition. Now, if they could just make me a better tennis player, that would be great!
June 3, 2024
Unprompted review
Highly recommended company.
Found a badminton racket I wanted to order but before I placed my order I needed to ask a question. As it was in the evening I didn’t expect to get a reply until the next day but I got an immediate response. A lovely gentleman answered my question which enabled me to go ahead & place my order. Delivery came in the given time and I am very happy with my racket and the amazing service I received. I would highly recommend this company. Thank you Racketworld.
May 28, 2024
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Racket
The racket is fine -it's what I ordered, the price is the same as everywhere else and the delivery costs and timings are average, nothing special not like an amazing deal or anything if was just ok!
May 28, 2024
Failed racket and poor customer service
We purchased 2 beginners badminton rackets just before xmas, we have played about 6 gentle games (as we are total beginners) with them but the head flew out of the handle during the last game, dangerously flying onto the adjoining court. My complaint has been completely dismissed suggesting I have damaged the racket through improper use - which is not the case. Avoid RacketWorld and the cheaper rackets they sell. And in response to thier reply. The racket has slight scratches on top this is due to me scraping the shuttle off the floor. We literally had played 6 gentle games (which they r calling matchplay!) when the head flew out of the handle. They've completely dismissed my account of events, not even an apology, when I sent several emails until resorting to given up and warming others. Poor produce, poor customer services.
May 14, 2024
Unprompted review
Reply from Racketworld
Buyer purchased two recreational rackets intended for garden play but they have been used in match play for nearly 6 months. In the images sent to use by email they show the top of the frame has received contact which will have caused stress in the handle and eventually the handle has given way.
We have also been threatened with negative feedback if we did not replace the goods but as a company we have a policy in place to cover faults but not damage from improper use.
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