Racketworld Reviews 144

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, especially for various racquet sports, noting the competitive pricing and excellent condition of items upon arrival. Many people highlight the fast and efficient delivery service, with products often arriving promptly and well-packaged. The overall service is consistently described as terrific and responsible, leading many to express their intent to use the company again. However, some customers also noted issues with delivery, with a few instances of parcels being delayed or not delivered at all, and some even reported damaged items upon receipt. There were also concerns about the difficulty of returning opened products, even if in perfect condition.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Service

Consumers find service to be positive, with many expressing satisfaction and a willingness to use the company... See more

Price

Customers consistently note positive experiences with price, finding it competitive and good value. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to the shop in Dudley although most of their sales are on line. Good range of products on display for all racquet sports. Staff very friendly, knowledgeable and happy to give advice. Competitive... See more

Company replied

Rated 5 out of 5 stars

Emailed customer service re potential purchase and received a prompt helpful reply. Purchase went smoothly and delivery quickly of a Wilson RF 01 Pro well packaged and no issues. Would definitely rec... See more

Rated 5 out of 5 stars

Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my experience of purchasing from Racketworld. Needing to change my order half way through the process and at a very busy time, Jo was extremely helpful and facilitated the whole... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Tennis Store

Written by the company

Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

144 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

The ball is very light and it's getting…

The ball is very light and it's getting fly. The racket does not have the XL written and it's only matchpoint.

April 26, 2024
Racketworld logo

Reply from Racketworld

Thank you for your review. Your order was for a racket with a 112 sq inch head size which is classed as Oversize, therefore XL relates to the head size.
An oversize head offers a lot of power so if you are finding you have no control this may not be the correct racket to suit your game.
The balls you have received are ITF approved so meet all the standards for competitive play.

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Rated 5 out of 5 stars

Josh hooked me up with a new racket off…

Josh hooked me up with a new racket off the website which was strung and delivered super quickly and efficiently. He helped me select a tension for the strings and the racket plays delightfully. Quick, easy and friendly service, would recommend!

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I ordered a set of badminton rackets from this company and then requested to cancel soon after due to finding an amazon voucher which made it cheaper for me elsewhere.

They tried there best to price match and were very willing to do anything they could to help me with quick and clear communication.

This is how customer service should be and I wont hesitate to use this company in the future.

Speical Thanks to Jo who dealt with my request.

April 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I wanted to buy a racket as a surprise gift for my partner. I know nothing about squash and we have no local specialist store so I made a trip to Racketworld in Dudley. This was an *excellent* decision!

Josh worked with me to narrow down my partner's squash racket preferences and needs, and was able to make a few suggestions that covered a spectrum of prices. I wasn't steered towards the top end rackets, and there was no attempt to upsell.

There is an excellent range of rackets in the showroom, and plenty of choice from all of the big names. I'm really grateful to Josh for taking so much time to guide me towards the most suitable in terms of price and play.

I left with a Wilson Tempest Pro, and the assurance that Racketworld would work with me to exchange it if it wasn't right for my partner.

Turns out that Josh got it spot-on, partner says it is the best racket he's played with, by a long way.

And, when I looked up the Tempest Pro online, it looks like the Racketworld price is considerably lower than elsewhere too.

February 16, 2024
Unprompted review

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