Avoid order should have been delivered over a week ago, attempted to contact the company and no response, I’m giving them till Tuesday then will be informing trading standards. All the other comments... See more
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See what reviewers are saying
Have ordered from this brand multiple times. The pieces are stunning and high quality, have received so many compliments on them. Delivery generally took less than 1 week on each occasion that I order... See more
Scam shop. I ordered £80+ of jewellery at the beginning of July. I received an order confirmation but no follow ups or dispatch notifications. I emailed twice and received no reply and never received... See more
Bumped into Anna’s TT live and I had to order. Everything came super quickly and is of amazing quality. She was super helpful in helping me pick out the right products and showing me her stuff. 10/10... See more
2.7
Poor
22 reviews
No history of asking for reviews
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Beautiful products but poor customer service
I bought a pair of earrings for my mum. She loved them but 2 months later they broke. I emailed twice and messaged on instagram over the course of 3 months, trying to give leeway for that fact they are a small business, but have had no reply.
February 19, 2025
Unprompted review
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Terrible Service
Quality not good. They don’t always respond to queries and if they do, they don’t follow through with any action.
Still chasing after 3 months for a refund as promised due to a faulty pair of earrings.
My emails were ignored until I commented on a post and have chased for another 2 months.
I've been trying to get a refund due to faulty earrings for 3 months now and you are not getting back to me unless I comment on a post.
Please stop ignoring me and prioritise your customers experiences.
I've noticed other customers commenting on posts requesting responses from you also.
You will not gain returning customers and build loyalty this way.
Please, process my refund as promised. Thank you.
September 15, 2024
Unprompted review
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