Radonova Laboratories Reviews 

4,115
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the rapid response times for results, often receiving them quickly after mailing in their tests. People consistently find the instructions clear, straightforward, and easy to follow, making the testing process simple and efficient. Many also praise the overall service and user experience, noting the ease of use of the test kits and the quality of the products provided. However, some customers also noted delays in receiving their results, with some waiting weeks or months longer than expected. A few other people also felt that instructions were not intuitive or encountered issues with the online forms and customer panel, finding them confusing or partially translated.

What people talk about most

Response time

People report positive experiences with response times, with many reviewers highlighting the fast turnaround... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use for the test kits and online... See more

Service

Customers had positive experiences with service, often praising its professionalism, speed, and helpfulness.... See more

Instructions

Consumers find instructions to be positive, with many reviewers describing them as clear, simple, and easy to... See more

Product

Users describe positive interactions with the product, highlighting its ease of use and clear instructions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more

Rated 5 out of 5 stars

I appreciated the step-by-step directions. Very simple and clearly stated how to do the test and package it for return analysis. Results were received within days of mailing. Highly recommend this... See more

Rated 5 out of 5 stars

Radonova's instructions were clear and easy to follow. The turnaround times for the test and re-test results were great... just four days! I also have confidence that the reported test results were... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(4,115)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick results

The equipment was very simple to setup, and returned to lab. Loved the email reminder for when to return equipment and the results were so quickly sent to me.

December 24, 2025
Rated 5 out of 5 stars

Peter Fermor review

Well I actually received this measurement device from radon west so you should actually be contacting them, but as the retail customer I was completely satisfied with the service .

December 23, 2025
Rated 3 out of 5 stars

Personal information to a third party not appreciated

The radon test kit was just fine. The need to give my personal data to a third party (Radonova) was not appreciated. Despite the name, Radonova Laboratories is not the laboratory where the kit was sent or tested, that would be Alpha Energy Labs, same as many other radon test kits. Thus, no need for Radonova to gather information.
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Edit: Thank you for the reply. My point is, the other kits I have used do not require me to give information to a third party. There is no need for this other than data collection by Radonova. All the other kits I have used are registered directly at Alpha Energy Labs, even though the kits were obtained from a separate company/seller.

December 8, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Thank you for your feedback. The data Radonova is requesting is shared with Alpha Energy Labs for analysis, as Radonova serves as the customer-facing entity in this process.

We understand the confusion this may cause, as well as any hesitation about sharing testing data with third parties.

If you have any questions or would like further clarification on how the data is used or stored, please don’t hesitate to contact us.

We’re happy to provide additional details.

Rated 4 out of 5 stars

Clear instructions, took longer than expected to get results

Clear instructions. Appreciated the discounted FedEx label. Your results matched exactly the meter we have so it was nice to know the meter is accurate.

I was surprised it took so long to get results, given the rush to get the package to you. You might add to your instructions how long until the customer should expect to get the results.

December 23, 2025
Rated 5 out of 5 stars

Radon home test

The test package from the beginning to completion of test had easy to follow instructions. Within a few weeks we had the results of our homes radon levels.

December 23, 2025
Rated 5 out of 5 stars

Remarkably fast

Remarkably fast, professional, complete instructions not just for testing, but specific instructions for post test actions. Perfect, fast experience.

December 4, 2025

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