This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more
I appreciated the step-by-step directions. Very simple and clearly stated how to do the test and package it for return analysis. Results were received within days of mailing. Highly recommend this... See more
Radonova's instructions were clear and easy to follow. The turnaround times for the test and re-test results were great... just four days! I also have confidence that the reported test results were... See more
Company details
Written by the company
Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.
Radonova - The global leader in radon measurement
Written by the company
Contact info
Södra Depågatan 2, 75454, Uppsala, Sweden
- kundservice@radonova.se
- radonova.se
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy!
December 4, 2025
Radon Test results for Childcare clear and easy to…
The process was clear and easy to complete and the turn around time was efficient.
November 7, 2025
This was my first testing with…
This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and explained many of the radon concepts and possible reasons to me.
November 6, 2025
Non-Compliance with the Agreed Deadline
Radonova claims to deliver test results within 5 days of receiving the detectors; unfortunately, this did not happen. Radonova received the detectors on 28 October, nearly four weeks ago. There are still no results, and I doubt they will be reliable, as the detectors have most likely continued to absorb radon during this time. Working with Radonova has cost us both time and money. Not to mention the sloppy customer panel, only partially translated into Polish, with elements of… Slovenian.
November 21, 2025
Unprompted review
Reply from Radonova Laboratories
Hi,
I am sorry, but we have not received your detector yet.
We will look at and improve the Polish translation of Radonova My Pages.
Have a great day.
Clarke was so friendly and…
Clarke was so friendly and professional. Highly recommended.
November 3, 2025
Very satisfied with the timely results
Very satisfied with the timely results! My test arrived at the lab on a Saturday and they had the results to me on Monday afternoon.
November 17, 2025
Speed and ease of test
November 14, 2025
Good customer service
The test was done quickly and Sandra was really friendly and helpful when I called for status updates.
November 10, 2025
Speedy reply
November 4, 2025
Customer service was efficient
Customer service was efficient, professional and helpful in getting my test to the right location and reporting the results quickly. Thank you!
November 3, 2025
I returned the equipment and did not receive my report
I returned the equipment and did not hear back for months? I finally emailed back and was told that I hadn’t included the start and end date somewhere on return? We used my registration date and return date for the lab to get the result which should have been common sense! The real concern is, why didn’t someone email me when the device was received and ask for the “missing” information?
October 22, 2025
Reply from Radonova Laboratories
Thank you for sharing your experience, Ron.
Due to the high volume of tests received daily, we are unable to manually contact each customer regarding incomplete submissions right as we receive them. We also did not have your email address linked to the returned kit, which meant we weren’t able to reach out directly to request the missing information.
To maintain result accuracy, all reports require verified start and end dates, which must be provided by the conductor of the measurement. This ensures data integrity and compliance with measurement standards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.