The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
Company replied
I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
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It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy to use
Easy to use, great prices and can book multiple travel journeys at once which was very convenient.
July 7, 2026
Reply from Rail Europe
Hello Michelle,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and that being able to book multiple journeys in one place made planning your trip more convenient. It's wonderful to know you were happy with the prices and overall booking experience.
We hope you have a fantastic journey and look forward to helping you again in the future.
The booking process was easy to follow…
The booking process was easy to follow and everything was in English.
July 7, 2026
Reply from Rail Europe
Hello Linda,
Thank you for your feedback.
We're pleased to hear you found the booking process easy to follow and that having everything available in English made planning your journey easier.
We appreciate you choosing Rail Europe and hope you have a wonderful trip.
Amazing experience online pre booking…
Amazing experience online pre booking all our required train trips for our upcoming Europe adventure. Easy to navigate site and great instant information and prices. Very happy customer!
July 6, 2026
Reply from Rail Europe
Hello Jason,
Thank you for your feedback.
We're thrilled to hear you had such a positive experience booking your upcoming Europe adventure with us. It's great to know you found our website easy to navigate and appreciated the instant information and pricing.
We hope you have an amazing trip, and thank you for choosing Rail Europe.
The directions on how to use the pass…
The directions on how to use the pass were good, and buying it was fast.
July 6, 2026
Reply from Rail Europe
Hello Ellen,
Thank you for your feedback.
We're delighted to hear you found the pass instructions clear and that purchasing it was quick and easy. Making the process as simple as possible is something we continually strive for.
We appreciate your support and hope you enjoy your travels.
Good Travel Tool
Great information, fairly well organized. Reasonably easy to search. There were a couple links that were hard to navigate. All in all, it was a good experience.
July 6, 2026
Reply from Rail Europe
Hello Philip,
Thank you for your feedback.
We're pleased to hear you found our website informative, well organised, and reasonably easy to use overall. We also appreciate you pointing out that a couple of links were difficult to navigate.
If you're open to it, we'd be grateful if you could contact our customer support team and share the links you had trouble with. Our team will be happy to investigate and help, and your feedback will help us continue improving the experience for all travellers.
To reach out to our team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thank you again for your valuable feedback, and we hope to help you plan your next rail journey soon.
The fact that this provider will not reimburse
The fact that this provider will not reimburse tickets that were never used due to unforeseeable situations is dissapointing.
July 5, 2026
Reply from Rail Europe
Hello Scott,
Thank you for taking the time to share your feedback. We're sorry to hear about the circumstances that prevented you from using your tickets, and we understand how disappointing that must have been.
We reviewed your booking as well as the service request through which you contacted our customer support team, and can confirm that the refund request was handled in line with the fare conditions attached to the tickets at the time of purchase. For your Brussels to Bruges journey, the ticket was refundable without fees only up to and including the day before departure. As the request was made after that period, the ticket was no longer eligible for a refund under the rail operator's conditions.
We also noted that your booking included Cancel For Any Reason Protection, which applies when a booking is cancelled up to three hours before the start of the journey. As this condition wasn't met, we're unfortunately unable to process a refund through that protection either.
As a distributor of European rail tickets, Rail Europe is required to follow the fare rules set by each rail operator and isn't able to make exceptions to those policies.
We appreciate you sharing your experience and hope this helps clarify why your request couldn't be approved.
Give yourself some time
Give yourself some time. In other words don’t rush your purchase. User friendly.
July 5, 2026
Reply from Rail Europe
Hello Gloria,
Thank you for your feedback.
We're delighted to hear you found our website user-friendly. Taking a little time to review your journey before completing a booking is always a great tip, and we're glad the process worked well for you.
Thank you for choosing Rail Europe, and we hope to help you plan another rail journey soon.
pleasant portal
cancelling my tickets was arranged within a blink of the eye. And it was easy to book my new tickets. Very good and pleasant portal.
July 6, 2026
Reply from Rail Europe
Hello Ferdinand,
Thank you for your feedback.
We're so pleased to hear that cancelling your tickets and booking new ones was quick and straightforward. It's great to know you found our website easy to use, and we appreciate you taking the time to share your experience.
We hope to help you plan another smooth rail journey soon.
I bought a ticket from Brugges to…
I bought a ticket from Brugges to Cologne first class and at the train station your employee told us to go to Brussels Sud which was incorrect and when we got there we had to buy new tickets to Cologne from Brussels!!!!
July 6, 2026
Reply from Rail Europe
Hello Tana,
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced during your journey.
We'd like to clarify that Rail Europe is an authorised ticket distributor for European rail operators. We help customers book train tickets online and provide after-sales support in line with the fare conditions set by the rail operator.
The staff working at train stations are employed by the rail operators, not by Rail Europe and have no connection with us. So, we're unfortunately unable to comment on the advice you were given at the station.
Hope this helps you to understand.
If we may be of any help in the future, you can reach out to our customer support team. To do so, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
On time
On time, good communication, sent my tickets with an email
Very easy to use and great train
July 6, 2026
Reply from Rail Europe
Hello Carola,
Thank you for your feedback.
We're delighted to hear your booking experience was easy and that your tickets were delivered promptly by email. It's also wonderful to know you enjoyed your train journey and appreciated the communication along the way.
Thank you for choosing Rail Europe, and we hope to see you again soon.
Easy to use system for bookings
July 6, 2026
Reply from Rail Europe
Hello John,
Thank you for your feedback.
We're glad to hear you found our booking system easy to use. Making it simple to plan and book rail journeys is exactly what we aim for.
We appreciate your support and hope to welcome you back again soon.
Seat allocation
Up until receiving confirmation and allocated seats, the process was excellent.
Travelling in a party of 3 it would be great if you had the option to select seats at the time of booking.
July 6, 2026
Reply from Rail Europe
Hello Rodney,
Thank you for sharing your feedback. We're glad to hear that your booking experience went smoothly.
We understand that being able to choose your exact seats when travelling as a group would make planning even easier. For UK train services, our website allows customers to select seat preferences during booking, and the rail operator's system then assigns seats automatically based on those preferences and availability. Unfortunately, specific seat selection isn't available for UK trains, and as a ticket distributor, we're required to follow the rail operator's booking rules.
If the seats assigned aren't ideal, it's often worth speaking with the onboard staff once you're on the train, as they may be able to help with a seat change or swap if suitable seats are available.
We appreciate your suggestion and thank you again for your feedback.
Reply from Rail Europe
Hello Christopher,
Thank you for your feedback.
We're so pleased to hear you found our website straightforward and easy to use. Making the booking process simple is always our goal, and we're glad we could deliver that experience for you.
We appreciate your support and hope to help with your next rail adventure.
Reply from Rail Europe
Hello Madhur,
Thank you for your feedback.
We're delighted to hear you had a very positive experience with Rail Europe. Your kind words are greatly appreciated, and we're pleased we could help make your booking experience a good one.
We look forward to helping you plan your next journey.
There was a fire that blocked the…
There was a fire that blocked the track. We sat for over two hours. There were very few updates given. Also, several of us were moved to another car but not assigned seats which meant we had to move again when to assigned person showed up. In spite of the heat and other challenges we were only offered one bottle of water for the whole trip.
June 2, 2026
Reply from Rail Europe
Hello Evie,
Thank you for taking the time to share your experience. We're very sorry to hear about the disruption to your journey. We understand how frustrating it must have been to be delayed for over two hours, receive limited updates, deal with seat changes, and travel in those conditions.
As we understand it, your journey from Budapest to Bratislava on 21 June 2026 was affected by a track blockage caused by a fire. While situations like these are outside anyone's control, we also understand that clearer communication and better onboard assistance would have made a difficult situation much easier.
If you're looking to request compensation or a refund for any additional expenses or replacement tickets related to this disruption, you'll need to contact OBB directly, as they handle claims for exceptional disruptions and issue any approved refunds directly to travellers.
You can reach OBB Customer Service by calling +43 (0)5 1717 or submit a claim through their online contact form: https://www.oebb.at/en/reiseplanung-services/kundenservice/refundierung-chatbot.
We appreciate you sharing your feedback and hope your future journeys are much smoother.
Reply from Rail Europe
Hello Marco,
Thank you for your feedback.
We're delighted to hear you found our app easy to use. Making the booking experience as simple and straightforward as possible is something we continuously work on, so it's great to know that came across during your experience.
We appreciate your support and hope to help you plan another rail journey soon.
Reply from Rail Europe
Hello Perry,
Thank you for your feedback.
We're happy to hear you found our website helpful and easy to use. Making it simple for travellers to book their rail journeys is something we continually work towards, so it's great to know your experience reflected that.
We appreciate your support and hope to see you again soon.
Website broken at multiple times
Website broken at multiple times, fares are priced to loot.
July 5, 2026
Reply from Rail Europe
Hello Ashish,
Thank you for taking the time to share your feedback. We're sorry to hear you experienced difficulties while using our website.
If you continue to encounter issues, we recommend clearing your browser's cache, cookies, and browsing history before trying again. You can also try using an incognito/private browsing window, as this often resolves browser-related issues.
Regarding pricing, Rail Europe is an authorized ticket distributor for European rail operators. The fares, routes, and schedules displayed on our website come directly from the rail operators in real time. We don't set ticket prices; we simply display the fares provided by the operating rail operators. We do charge a booking fee, which covers the cost of each booking made through our platform.
For more information on the booking fee we charge, you can check our dedicated guide - link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
Hope this helps, and thank you again for your feedback.
Reply from Rail Europe
Hello Serge,
Thank you for your feedback.
We're delighted to hear you had a positive booking experience with Rail Europe. We appreciate you choosing us and hope you have a fantastic journey across Europe.
Thank you for travelling with us.
Found rail Europe great for booking…
Found rail Europe great for booking train tickets before travelling. Found the site very easy to use and had to email regarding one of the journeys I had booked, they responded very quickly and found their response a great help. Would definitely use again.
July 5, 2026
Reply from Rail Europe
Hello Melanie,
Thank you for your wonderful feedback.
We're so pleased to hear you found our website easy to use and that our Customer Support team was able to respond quickly and help with your journey. It's especially rewarding to know you'd choose Rail Europe again for your future travels.
We truly appreciate your kind words and wish you a fantastic trip across Europe!
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