RainSisters Reviews 

815
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful designs and high-quality materials of the products, often receiving numerous compliments when wearing them. The coats are noted for being well-made, durable, and effectively waterproof, providing both style and functionality in various weather conditions. Reviewers also highlight the excellent customer service, describing it as helpful, patient, and responsive, especially when assisting with sizing or exchange processes. The delivery service is frequently mentioned as swift and seamless, with orders arriving promptly and well-packaged. Conversely, a small portion of people felt dissatisfied with issues such as receiving the wrong item, manufacturing defects like holes in the lining, or unexpected charges from couriers. Some also found the sizing to be inconsistent with expectations or the product not as water-resistant as advertised, leading to a less functional experience.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the beautiful designs, high quality,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-quality materials,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast shipping and... See more

Customer service

People report positive experiences with customer service, often describing it as responsive, helpful, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Receiving such a beautiful coat (pink coat with red poppy print). Fabulous quality material and I love the fact that the hood is detachable unlike the first one which by the way, is also beautiful. I... See more

Company replied

Rated 5 out of 5 stars

Ordered one before my trip to Scotland, to prepare for the frequent rain. The coat withstood the test of weather, it was great to not have to worry about rain and look fashionable. Ordered later on... See more

Company replied

Rated 5 out of 5 stars

This company provides some really beautiful and such good quality coats , I ordered my very first coat the xxs forget me knot blue raincoat in the petite , the delivery was very swift and i received... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(815)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning fashion and excellent customer service

Rain Sisters coats are stunning, but very expensive, yet I am delighted I gave myself the sanely and sinfully ;) extravagant treat of obtaining one. It is an utterly feminine, extremely smart, elegant coat, of top quality construction. I was amazed to receive it in a few days (though mine was an international shipment.) The staff are very helpful, assisting me in selection, questions, and the like. (I'm delighted it fit - few vendors carry a 'plus size petite', and this elderly, fat lady was glad to flaunt fashion cliches and refuse to be a frump.) The material and craftsmanship are first-rate. The lining makes it possible to wear it even when the temperature is near freezing. The coat can be washed in cold water, on a delicate cycle. Knowing this week was the king and queen's 20th anniversary, I hoped Her Majesty received one of these coats as a present. :)

April 29, 2025
Unprompted review
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Reply from RainSisters

Thank you so much, Elizabeth, for sharing your honest and detailed feedback with us! We're so happy to hear that you're pleased with your coat and that you're a part of RainSisters community.

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Rated 2 out of 5 stars

Disappointing Customer Experience

I ordered a luxury raincoat from this company. This was my third purchase of a coat and unfortunately it wasn’t a great experience in terms of customer service. I was deeply disappointed that what I received in the mail really didn’t line up with what was described in the article’s description in terms of factual accuracy. After feeling very unheard in my writen exchanges with their representative, I would not recommend doing business here.

April 18, 2025
Unprompted review
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Reply from RainSisters

We are truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback!

Allow us to briefly explain the situation that led to this misunderstanding… You ordered the Charming Rose coat. In the product description, it was stated that the coat comes with an additional belt featuring gold-tone hardware. We completely understand that the use of the word “additional” could have led you to believe that the coat would include two belts - one with silver-tone hardware and one with gold-tone hardware - especially since, due to lighting in one of the images, it appeared that a silver belt was included. We agree that this wording was confusing, and in this case, the term “additional” was not used correctly. We sincerely apologize for this oversight!

The second reason why the item you received may not have matched the description is that the product details mentioned a light mint lining. However, the lining is actually pure white, as is visible in the photos. Once again, we fully acknowledge the confusion this has caused, and we are truly sorry!

That being said, we are very grateful that you noticed these details and shared them with us. We have corrected the descriptions to prevent any further misunderstandings.
We would also like to note that despite our best efforts to capture the colors of our coats and accessories as accurately as possible, slight differences between images and the product in real life can occur - as happened with the belt’s gold hardware in this case.

Once again, thank you for bringing this to our attention. We would be truly grateful to continue our conversation via email to find the best possible solution for you and to ensure that your experience with us ends on a positive note. :)

Rated 5 out of 5 stars

Love the coat

Love the coat, it's so pretty and fits perfectly! Was a bit sceptical because I know RainSisters from Instagram and was afraid to get scammed but it's really pretty and good quality!

March 21, 2025
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Reply from RainSisters

Thank you, Pauline, for sharing your feedback with us! We're so happy you decided to give us a chance and were satisfied with our coats and services.

Rated 5 out of 5 stars

Quick, easy, and beautiful!

I had my eye on this beautiful winter rain jacket for a while and I’m so happy I finally bought one. Unfortunately I got the wrong size, but the return and exchange process and communication with the company was so great along the way. I received the jacket I had requested for exchange quickly and I LOVE the way it fits! I am actually looking forward to rain now :)

March 18, 2025
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Reply from RainSisters

Thank you, Whitney, for sharing your feedback with us! We're so happy to hear that you enjoy our services and products.

Rated 5 out of 5 stars

Reliable, high quality, and very pretty!

Just got my second coat from Rain Sisters. Good fit and amazing quality. Quick delivery, no nonsense. I keep getting compliments about my coat from strangers in the street. By now, I must have recommended Rain Sisters to at least 10 people. Seriously guys, you should start packing some business cards in your deliveries, so I could skip having to dictate the website address to strangers who ask it :D Your coats are THAT good.

March 20, 2025
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Reply from RainSisters

Thank you, Renata, for sharing your feedback with us! We're so happy to hear that you enjoy our services and products.

You can also check out our Affiliate program, in case you continue to recommend us to other people: https://rainsisters.com/pages/become-an-affiliate

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Rated 5 out of 5 stars

I just love the coats

I just love the coats, perfect for rain and sunshine. I like the feminine design and that I get a lot of compliments when I wear it. Already my second one from Rainsisters.

March 19, 2025
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Reply from RainSisters

Thank you, Julia, for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Rated 5 out of 5 stars

I love my coat

I love my coat! The sizing on the website was perfect. I have already had a chance to wear it in the rain. It kept me dry! Functional and looks great, I could not ask for more.

March 21, 2025
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Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Rated 5 out of 5 stars

Thank you sooo much for the beautiful…

Thank you sooo much for the beautiful coat and also for the great service in delivering it! so fast!
I'm extremely happy with my new coat.

March 21, 2025
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Reply from RainSisters

Thank you, Adriana, for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Rated 5 out of 5 stars

Beautiful coat, excellent customer service

I've been wanting to write this review since my beautiful, beautiful raincoat arrived last November, but time flies. Firstly, the customer service is amazing, I ordered strawberry coat, but then changed my mind and asked if I could change for a trench. Zane replied super quickly and adapted my order. The coat is absolutely gorgeous and so well made. And I appreciate them not using PFAS. Yes, I would love to have the hoodie and the pockets a bit bigger, but not even that can make me give these amazing sisters and their beautiful coats less than five stars. I feel so pretty walking in my new raincoat.

November 20, 2024
Unprompted review
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Reply from RainSisters

Thank you so much for your feedback! We're happy to hear that you love your RainSisters coat.

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Rated 5 out of 5 stars

Gorgeous, absolutely love ❤️, my favourite coat & loads of compliments!

Gorgeous! Sooo happy with my raincoat! 🥰 I purchased their black & green forest flower rain sisters flair raincoat with matching tie belt in July last year. I purchased in the sale, cause have to say it they are a bit more of an investment. But I am soo happy I did! Definitely read the size charts as they are more expensive to check you gst this right and I did 100%. I'm soo happy with my coat, it's truly goregius! It's my favourite coat! I was looking for a 50s style raincoat for such a long time, which for a raincoat is more yes, but for a vintage style coat is not a lot! And it's well worth the money, my coat has been worn religiously, like we are talking 1/2 times a week in spring/end of summer time and daily in winter & autumn time, and it looks brand new still! It has a goregous pink lining, poppers all down the front and tie (which did pay more for) but it's super flattering, goes over the top of my dresses and skirts perfectly. Keeps me nice and warm, can wear scarf underneath too. The company are super lovely, their story is lovely too, so you can see why they are maybe more pricier end for a raincoat, but as said its super worth it! And from rain side, I've been in hail storms, heavy rain and it's not gone through, I've stayed dry. It also dries super quick when wet like magic! If I could only keep one coat forever it would be this one, it matches everything. And I can honestly say it's my most complimented item in my wardrobe and I have some expensive dresses! I often get stopped in the street by strangers to compliment me on my coat, and I don't think I've ever been out anywhere without someone saying it's beautiful, my friends, work colleagues and family all love it on too. Also looks good with flats & heels, make up/or not, hair up and down, super easy to style. And if you just want to pop to ships, can throw on & look super classy! I'm definitely going to buy another on, I just have the difficult decision of deciding which one! If your 50:50 I'd definitely say worth it, go for it, you won't regret it! And it's supporting a smaller family owned company, what's not to love! ❤️❤️❤️

July 7, 2024
Unprompted review
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Reply from RainSisters

Thank you, Kirsty, so much for sharing your experience and feedback with us! You have no idea, how happy it makes us to hear, that you're pleased with our services and love our products. Thank you for being a part of our RainSisters community!

Rated 5 out of 5 stars

Rain Sisters is an incredibly company

Rain Sisters is an incredibly company, not only in the quality of product but in their customer service. I made a gift purchase to canada and had to exchange for a different size. As the gift wasn't given right away and a few months later , they still welcomed the exchange. What company goes to that length for customer service!!!
Their coats are beautiful. The quality is timeless. This coat will last for a long time. The company itself , is incredible. I would absolutely recommend them. Thank you Rainsisters for the beautiful product and the impeccable service! I will re order again.

March 21, 2025
Unprompted review
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Reply from RainSisters

Thank you, Charlie, for sharing your experience and feedback with us! We're so happy to hear that you're pleased with our products and services. Thank you for being a part of our RainSisters community!

Rated 5 out of 5 stars

Timeless elegance and quality

I am proud owner of 3 of their coats.Coats are really high quality and absolutely beautiful. I wear mine nearly every day.
Very easy to order. Fast shipping and transparent tracking.

March 21, 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you enjoy the coat.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
The staff was really kind and assisted quickly with an exchange and refund.

March 14, 2025
Unprompted review
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Reply from RainSisters

Thank you, Larissa, for your feedback! We're so happy to hear that you're satisfied with our coats and our services!

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Rated 5 out of 5 stars

Great communication

Great communication, fast shipping and gorgeous product! Thank you!!

February 16, 2025
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Reply from RainSisters

Thank you so much for your feedback!

Rated 5 out of 5 stars

I'm obsessed with my new jacket and…

I'm obsessed with my new jacket and I've gotten so many compliments on it. The team were amazing with helping me with an exchange when I got the size wrong. The size guide is quite accurate but I forgot to factor in wearing big winter jumpers.

January 20, 2025
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Reply from RainSisters

Hi there, thank you for sharing your feedback and experience! We're so happy to hear that you're pleased with the jacket and our services. Thank you for being a part of RainSisters community!

Rated 5 out of 5 stars

The personal responses that I get from…

The personal responses that I get from Zanda really make my whole buying experience fantastic. Along with the discount codes that are sent from being a loyal customer. I own 8 of these jackets and have gifted 2 to friends. Keep up the amazing work ladies!!!

February 16, 2025
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Reply from RainSisters

Thank you, Anita, for your kind words! You can't imagine how happy it makes us to hear this. Thank you for being a part of RainSisters community!

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Rated 5 out of 5 stars

Love my new raincoat its the best and…

Love my new raincoat its the best and the fabric is really good quality 👍🏼

February 15, 2025
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Reply from RainSisters

Thank you, Rikke, for sharing your feedback! We're so happy to hear that you love your RainSisters coat and are pleased with the quality!

Rated 5 out of 5 stars

Outstanding quality

I have now bought 3 adult raincoats and 3 children's and they have all been outstanding with lovely colours. I have had lots of compliments for them!

February 16, 2025
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Reply from RainSisters

Thank you, Karen, for your feedback! You can't imagine how much joy comments like these bring us. Thank you for being a part of our community!

Rated 5 out of 5 stars

The product is amazing

The product is amazing. Sizing guides are very helpful to gauge the right size for body type and shipping is super fast. I love the coat, it fits really well.

February 15, 2025
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Reply from RainSisters

Thank you, Eloise, for your feedback! You can't imagine how much joy comments like these bring us.

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