While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Really nice coat

Really nice coat, definitely something special with the dress like feel to it, but looks also cute with wider jeans, not just tights as in the pictures!
I ordered size S (my usual size, a 36 in Germany) and i can still wear a sweater underneath. You might want to go bigger if you need space for a lot of arm movement, but i feel like that would take away from the dress-like look it’s meant to have.
The color was lighter than i expected from the pictures/video, which made me reconsider the purchase at first, but i got used to it quickly and still like this color on me. It seems warm enough for the rainy seasons in germany, but it doesn’t have much of a collar/not much fabric around the neck, seems like you would always need to wear a scarf with it, just a heads up.

April 20, 2025
RainSisters logo

Reply from RainSisters

Thank you, Patrizia, for sharing your feedback with us! We appreciate it. It makes so happy to hear that you enjoy your RainSisters coat.

Rated 1 out of 5 stars

The site promises easy returns

The site promises easy returns — but actually doesn’t give you a full refund! I ordered an XXS petite which appeared to be knee-length and the coat was HUGE, almost to my ankles. Even though the coats appear to be beautiful, I feel deceived about the returns and doubt I will ever order another coat from them again.

April 20, 2025
RainSisters logo

Reply from RainSisters

Thank you, Kyla, for taking the time to leave your feedback!

We understand how frustrating it must have been to receive a coat that didn’t meet your expectations, especially regarding the sizing.

Please allow us to clarify a few important points:

If you choose to exchange your coat for another size or a different style, we fully cover the shipping costs both ways. However, if you prefer a refund, we provide a prepaid return label via DHL or FedEx. In that case, we withhold €10 from the refund amount to cover return shipping costs. Alternatively, you are welcome to use any trackable shipping method of your choice to return the item, though in this case the terms may differ. All of this is according to our Returns Policy, which you can learn more about here: https://rainsisters.com/pages/return-exchange-policy

About sizing - we include the exact coat length (“neck to hem”) in the product description, including for petite sizes. Since everyone’s body proportions are unique, we always recommend comparing the listed length to your own measurements to better estimate how the coat will fall on you. It may differ from how it appears on the model, depending on height and torso length.

Rated 5 out of 5 stars

Perfect

I bought this for my wife for Mother’s Day. It’s very nice and she absolutely loves it

April 17, 2025
RainSisters logo

Reply from RainSisters

Thank you for your feedback, we're happy to hear that you're pleased with our coats!

Advertisement
Rated 5 out of 5 stars

Stunning fashion and excellent customer service

Rain Sisters coats are stunning, but very expensive, yet I am delighted I gave myself the sanely and sinfully ;) extravagant treat of obtaining one. It is an utterly feminine, extremely smart, elegant coat, of top quality construction. I was amazed to receive it in a few days (though mine was an international shipment.) The staff are very helpful, assisting me in selection, questions, and the like. (I'm delighted it fit - few vendors carry a 'plus size petite', and this elderly, fat lady was glad to flaunt fashion cliches and refuse to be a frump.) The material and craftsmanship are first-rate. The lining makes it possible to wear it even when the temperature is near freezing. The coat can be washed in cold water, on a delicate cycle. Knowing this week was the king and queen's 20th anniversary, I hoped Her Majesty received one of these coats as a present. :)

April 29, 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you so much, Elizabeth, for sharing your honest and detailed feedback with us! We're so happy to hear that you're pleased with your coat and that you're a part of RainSisters community.

Rated 2 out of 5 stars

Disappointing Customer Experience

I ordered a luxury raincoat from this company. This was my third purchase of a coat and unfortunately it wasn’t a great experience in terms of customer service. I was deeply disappointed that what I received in the mail really didn’t line up with what was described in the article’s description in terms of factual accuracy. After feeling very unheard in my writen exchanges with their representative, I would not recommend doing business here.

April 18, 2025
Unprompted review
RainSisters logo

Reply from RainSisters

We are truly sorry to hear about your experience and sincerely appreciate you taking the time to share your feedback!

Allow us to briefly explain the situation that led to this misunderstanding… You ordered the Charming Rose coat. In the product description, it was stated that the coat comes with an additional belt featuring gold-tone hardware. We completely understand that the use of the word “additional” could have led you to believe that the coat would include two belts - one with silver-tone hardware and one with gold-tone hardware - especially since, due to lighting in one of the images, it appeared that a silver belt was included. We agree that this wording was confusing, and in this case, the term “additional” was not used correctly. We sincerely apologize for this oversight!

The second reason why the item you received may not have matched the description is that the product details mentioned a light mint lining. However, the lining is actually pure white, as is visible in the photos. Once again, we fully acknowledge the confusion this has caused, and we are truly sorry!

That being said, we are very grateful that you noticed these details and shared them with us. We have corrected the descriptions to prevent any further misunderstandings.
We would also like to note that despite our best efforts to capture the colors of our coats and accessories as accurately as possible, slight differences between images and the product in real life can occur - as happened with the belt’s gold hardware in this case.

Once again, thank you for bringing this to our attention. We would be truly grateful to continue our conversation via email to find the best possible solution for you and to ensure that your experience with us ends on a positive note. :)

Rated 5 out of 5 stars

Love the coat

Love the coat, it's so pretty and fits perfectly! Was a bit sceptical because I know RainSisters from Instagram and was afraid to get scammed but it's really pretty and good quality!

March 21, 2025
RainSisters logo

Reply from RainSisters

Thank you, Pauline, for sharing your feedback with us! We're so happy you decided to give us a chance and were satisfied with our coats and services.

Rated 5 out of 5 stars

Quick, easy, and beautiful!

I had my eye on this beautiful winter rain jacket for a while and I’m so happy I finally bought one. Unfortunately I got the wrong size, but the return and exchange process and communication with the company was so great along the way. I received the jacket I had requested for exchange quickly and I LOVE the way it fits! I am actually looking forward to rain now :)

March 18, 2025
RainSisters logo

Reply from RainSisters

Thank you, Whitney, for sharing your feedback with us! We're so happy to hear that you enjoy our services and products.

Advertisement
Rated 5 out of 5 stars

Reliable, high quality, and very pretty!

Just got my second coat from Rain Sisters. Good fit and amazing quality. Quick delivery, no nonsense. I keep getting compliments about my coat from strangers in the street. By now, I must have recommended Rain Sisters to at least 10 people. Seriously guys, you should start packing some business cards in your deliveries, so I could skip having to dictate the website address to strangers who ask it :D Your coats are THAT good.

March 20, 2025
RainSisters logo

Reply from RainSisters

Thank you, Renata, for sharing your feedback with us! We're so happy to hear that you enjoy our services and products.

You can also check out our Affiliate program, in case you continue to recommend us to other people: https://rainsisters.com/pages/become-an-affiliate

Rated 5 out of 5 stars

I just love the coats

I just love the coats, perfect for rain and sunshine. I like the feminine design and that I get a lot of compliments when I wear it. Already my second one from Rainsisters.

March 19, 2025
RainSisters logo

Reply from RainSisters

Thank you, Julia, for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Rated 5 out of 5 stars

I love my coat

I love my coat! The sizing on the website was perfect. I have already had a chance to wear it in the rain. It kept me dry! Functional and looks great, I could not ask for more.

March 21, 2025
RainSisters logo

Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Rated 5 out of 5 stars

Thank you sooo much for the beautiful…

Thank you sooo much for the beautiful coat and also for the great service in delivering it! so fast!
I'm extremely happy with my new coat.

March 21, 2025
RainSisters logo

Reply from RainSisters

Thank you, Adriana, for your feedback! We're so happy to hear that you enjoy your RainSisters coat.

Advertisement
Rated 5 out of 5 stars

Beautiful coat, excellent customer service

I've been wanting to write this review since my beautiful, beautiful raincoat arrived last November, but time flies. Firstly, the customer service is amazing, I ordered strawberry coat, but then changed my mind and asked if I could change for a trench. Zane replied super quickly and adapted my order. The coat is absolutely gorgeous and so well made. And I appreciate them not using PFAS. Yes, I would love to have the hoodie and the pockets a bit bigger, but not even that can make me give these amazing sisters and their beautiful coats less than five stars. I feel so pretty walking in my new raincoat.

November 20, 2024
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you so much for your feedback! We're happy to hear that you love your RainSisters coat.

Rated 5 out of 5 stars

Gorgeous, absolutely love ❤️, my favourite coat & loads of compliments!

Gorgeous! Sooo happy with my raincoat! 🥰 I purchased their black & green forest flower rain sisters flair raincoat with matching tie belt in July last year. I purchased in the sale, cause have to say it they are a bit more of an investment. But I am soo happy I did! Definitely read the size charts as they are more expensive to check you gst this right and I did 100%. I'm soo happy with my coat, it's truly goregius! It's my favourite coat! I was looking for a 50s style raincoat for such a long time, which for a raincoat is more yes, but for a vintage style coat is not a lot! And it's well worth the money, my coat has been worn religiously, like we are talking 1/2 times a week in spring/end of summer time and daily in winter & autumn time, and it looks brand new still! It has a goregous pink lining, poppers all down the front and tie (which did pay more for) but it's super flattering, goes over the top of my dresses and skirts perfectly. Keeps me nice and warm, can wear scarf underneath too. The company are super lovely, their story is lovely too, so you can see why they are maybe more pricier end for a raincoat, but as said its super worth it! And from rain side, I've been in hail storms, heavy rain and it's not gone through, I've stayed dry. It also dries super quick when wet like magic! If I could only keep one coat forever it would be this one, it matches everything. And I can honestly say it's my most complimented item in my wardrobe and I have some expensive dresses! I often get stopped in the street by strangers to compliment me on my coat, and I don't think I've ever been out anywhere without someone saying it's beautiful, my friends, work colleagues and family all love it on too. Also looks good with flats & heels, make up/or not, hair up and down, super easy to style. And if you just want to pop to ships, can throw on & look super classy! I'm definitely going to buy another on, I just have the difficult decision of deciding which one! If your 50:50 I'd definitely say worth it, go for it, you won't regret it! And it's supporting a smaller family owned company, what's not to love! ❤️❤️❤️

July 7, 2024
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you, Kirsty, so much for sharing your experience and feedback with us! You have no idea, how happy it makes us to hear, that you're pleased with our services and love our products. Thank you for being a part of our RainSisters community!

Rated 5 out of 5 stars

Rain Sisters is an incredibly company

Rain Sisters is an incredibly company, not only in the quality of product but in their customer service. I made a gift purchase to canada and had to exchange for a different size. As the gift wasn't given right away and a few months later , they still welcomed the exchange. What company goes to that length for customer service!!!
Their coats are beautiful. The quality is timeless. This coat will last for a long time. The company itself , is incredible. I would absolutely recommend them. Thank you Rainsisters for the beautiful product and the impeccable service! I will re order again.

March 21, 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you, Charlie, for sharing your experience and feedback with us! We're so happy to hear that you're pleased with our products and services. Thank you for being a part of our RainSisters community!

Rated 5 out of 5 stars

Timeless elegance and quality

I am proud owner of 3 of their coats.Coats are really high quality and absolutely beautiful. I wear mine nearly every day.
Very easy to order. Fast shipping and transparent tracking.

March 21, 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for your feedback! We're so happy to hear that you enjoy the coat.

Advertisement
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
The staff was really kind and assisted quickly with an exchange and refund.

March 14, 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you, Larissa, for your feedback! We're so happy to hear that you're satisfied with our coats and our services!

Rated 5 out of 5 stars

Great communication

Great communication, fast shipping and gorgeous product! Thank you!!

February 16, 2025
RainSisters logo

Reply from RainSisters

Thank you so much for your feedback!

Rated 5 out of 5 stars

I'm obsessed with my new jacket and…

I'm obsessed with my new jacket and I've gotten so many compliments on it. The team were amazing with helping me with an exchange when I got the size wrong. The size guide is quite accurate but I forgot to factor in wearing big winter jumpers.

January 20, 2025
RainSisters logo

Reply from RainSisters

Hi there, thank you for sharing your feedback and experience! We're so happy to hear that you're pleased with the jacket and our services. Thank you for being a part of RainSisters community!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look