I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... See more
Company replied
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about... See more
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I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reas... See more
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Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
1K reviews
Asks customers to review
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Communication was fast and efficient
April 30, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that our communication was fast and efficient for you. Thank you for your positive feedback!
Been a Raisin platform client since Jan…
Been a Raisin platform client since Jan 2023 so well into my 4th year now and have had truly a profitable experience! Customer service normally quite good and even when a lesser experienced rep seems unable to proceed there are supervisors or managers who step in and get the ball home. Good support by phone and email both and exceptions to policy were indeed made when I advocated for myself in a couple of instances too - always a good thing to see from any corporate entity⭐️. For fixed income investing I’d recommend Raisin for sure!
May 4, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you've had a profitable experience with our platform since 2023! It's great to know our customer service and support have met your expectations, and we appreciate your recommendation for fixed-income investing. Thank you for sharing your positive feedback.
Raisin has competitive rates which I…
Raisin has competitive rates which I enjoy but what really impresses me most, is the ease of use of their website.
It is very easy to manuver and for me, that's one less thing to worry about. Also, I had to call their customer service once or twice, they were friendly and very helpful. Bravo Raisin for a job well done !!!
April 24, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our rates competitive and our website easy to use. We appreciate your positive feedback about our customer service team's friendliness and helpfulness. Thank you for taking the time to share your experience!
The interest rate being paid is higher…
The interest rate being paid is higher than anywhere else so that is a major plus. Website is easy to navigate. I have only been using a couple of months. I like that I can set up recurring monthly deposits. The only downside is the money is not insured so I only put in what I can afford to lose.
May 3, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find the interest rate appealing and our website easy to use. We appreciate your feedback about setting up recurring deposits. We acknowledge your concern about the deposit insurance. Thanks for sharing your experience!
Easy to use platform with a great…
Easy to use platform with a great selection of banks and terms. You establish your credentials once and are ready to go with options that include high yield savings accounts and CDs as well as no penalty CDs. Rates a very competitive and you avoid the hassle associated with investing with individual banks. I have recommended Raisin to many people who are very pleased as well.
April 29, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our platform easy to use, with a great selection of banks and terms. It's wonderful you appreciate the convenience and competitive rates. We appreciate you recommending us!
Great rates and an easy user interface…
Great rates and an easy user interface to check my balance and transfer money
May 1, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our rates great and our platform easy to use for checking your balance and transferring funds. Thank you for your feedback.
The experience was smooth
The experience was smooth. I did receive a bonus code in an email after I initiated my transfer, I sent an email request to ask whether I could still receive the bonus. I was advised that I will be placed on a list of accounts that we have to put the bonus code on the account to ensure that you can receive the bonus.
April 27, 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience. We're glad the transfer process was smooth. We acknowledge your bonus code inquiry and have noted that you're on the list to receive it. Thank you for your patience.
Great rates. Great app. Great people.
Raisin sources competitive rates for CDs and HIgh-Yield Savings Accounts. Their app is easy to use and the one time I called Customer Service, the representative was personable and very helpful. I will be investing through Raisin for the foreseeable future.
April 29, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our rates competitive and our app easy to use. We're also glad that you had a positive experience with our customer service. Thank you for your feedback; we appreciate it.
Reply from Raisin U.S.
We're happy to hear that the assistance provided was helpful. Thank you for sharing your positive experience with us!
The person I spoke with quickly…
The person I spoke with quickly resolved my reason for call.
April 27, 2026
Unprompted review
Reply from Raisin U.S.
We are happy to hear that your issue was quickly resolved during your call. Thank you for sharing your positive experience with us!
I have all my CDs and other accounts in…
I have all my CDs and other accounts in one app which makes it easier at tax time!!
April 15, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that our app simplifies your tax preparation by keeping your CDs and accounts in one place. Thank you for your positive feedback!
The agent made an untiring effort to…
The agent made an untiring effort to resolve the issue
April 27, 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to share your feedback. We're happy to hear that the agent worked diligently to resolve the issue.
Very happy Raisin customer…
Have been using Raisin for several years. Great customer service and very competitive rates on CDs. Highly recommend.
April 27, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you've had a great experience with our customer service and CD rates over the years. Thank you for recommending our services; we appreciate your feedback!
Reply from Raisin U.S.
We are happy to hear that you received a quick and thorough response. Thank you for your positive feedback; we appreciate it.
The representative was very helpful and…
The representative was very helpful and professional. My questions were answered, and I felt confident that if I called in the future, I would receive similar treatment.
April 23, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that our representative was helpful and professional! It's great to know your questions were answered and that you feel confident about future interactions. Thank you for your positive feedback.
Easy to use and Manage money
April 27, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find it easy to manage your money. Thank you for your feedback!
Reply from Raisin U.S.
We are happy to hear that you had a great customer service experience! Thank you for your positive feedback; we appreciate it.
Very easy to understand products…
Very easy to understand products offered, and very easy to set up transfer from an external account. Very impressed with the speed of the transfer! I like the simplicity of using Raisin.
April 21, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you found our products easy to understand and the transfer process simple! We appreciate your positive feedback regarding the speed and simplicity. Thanks for using Raisin!
Talking to a live voice who always…
Talking to a live voice who always helps me
April 16, 2026
Unprompted review
Reply from Raisin U.S.
We are happy to hear that our team is always there to help you. Thank you for your positive feedback; we appreciate it a lot.
I started a few years ago with Raisin…
I started a few years ago with Raisin and have been very pleased with all of the processes. Once the initial registration is done and you set up your CDs, the process for renewing or switching CDs is exponentially quick. I have some CDs that expired and I was able to start new CDs in 6 minutes online. Very smooth process!
April 23, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you've been pleased with your experience over the years. It's great to know that you find the CD renewal process quick and smooth. Thank you for your positive feedback!
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