I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more
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Review summary
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Reviews shaping this summary
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... See more
Company replied
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about... See more
Company replied
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reas... See more
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Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
1K reviews
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got issue resolved competently and…
got issue resolved competently and immediately
May 12, 2026
Unprompted review
Reply from Raisin U.S.
We are delighted we could resolve your issue quickly and efficiently. Thank you for your feedback.
very helpful support call
The conversation was helpful, polite, and informative without being absurdly chatty.
May 13, 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear our conversation was helpful and informative for you. We appreciate your positive feedback.
;working on it
May 15, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your experience with us!
Reply from Raisin U.S.
We're glad you found it easy to navigate! We appreciate your feedback on features.
Good experience
May 11, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your experience with us!
Excellent company
Whenever I call, which is often, all customer service Representatives are courteous, knowledgeable, patient, and are able to resolve my problem with the first call
May 8, 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that our customer service team consistently provides you with excellent support and resolves your concerns efficiently. Thank you for your kind words!
Customer service
I had to contact Raisin twice. The second time because I couldn't remember what the representative the first time told me. Both representatives were very helpful and knowledgeable. They were very patient in helping me with my questions. I would recommend Raisin.
May 11, 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear our representatives were helpful and knowledgeable during your interactions. We appreciate you recommending us!
Had a problem and got a quick solution.
May 6, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that we provided a quick solution to your problem. Thank you for your positive feedback; we appreciate it!
Customer Service Chat
I chatted with a customer service representative on the Raisin platform. The agent was very helpful. She answered all of my questions regarding a bonus that Raisin was offering for a deposit of new money. Agents have always been very helpful, knowledgeable and polite when I have had questions or concerns.
April 28, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that our agent was so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with our customer service. It's great to know that we could answer your questions!
Answered all my questions
Answered all my questions. They were patient with me and helped me understand what I needed to do.
May 4, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that we answered all your questions and provided you with the support you needed. Thank you for sharing your positive experience with us!
Raisin is simple, consistent, and their staff are great!
I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complicated tax return. Raisin lets me choose my high yield savings and/or CD account options and watch my money grow at a reasonable and guaranteed rate. No muss, no fuss. It is easy to transfer money in and out of accounts and there are no fees while you get top-tier earnings. This truly is a platform made for those who don't want to settle for meager bank interest, but also don't want the complication of the stock market. I could not be more pleased. At the end of the year you get a 1099-INT to add to your tax return. As simple as it gets!
May 4, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our platform a simple way to grow your money at a guaranteed rate, without stock market complexities. We appreciate your feedback.
Engaged and Insightful
My experience working with Venko was phenomenal! He had a professional demeanor and provided concise instructions to help resolve my issue. He was also able to explain in depth each part of the process. I couldn't speak higher about the quality of the service I received!
May 6, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you had a phenomenal experience! We appreciate your highlighting the professional demeanor and concise instructions that helped resolve your issue. Thank you for your positive feedback on the quality of service.
Security Concerns Taken Seriously
I needed to make a security change to my account, and it was handled promptly and professionally while ensuring that I felt protected.
May 4, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that the security change to your account was handled promptly and professionally. We appreciate you feeling protected and thank you for your positive feedback!
Excellent customer service
I received a quick response and resolution of my issue
May 5, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that your issue was resolved quickly. Thank you for sharing your positive experience with us; we appreciate it.
i am BIT CONCERNED THAT I GOT AN EMAIL…
i am BIT CONCERNED THAT I GOT AN EMAIL WITH THE AMOUNT OF INTEREST FOR MARCH in my april statement? and not my april interest amount.
May 4, 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you bringing this to our attention. We recognize your concern about receiving March's interest information in your April statement, and we will look into this matter.
Offering the highest interest on Savings and CDs
Offering the highest interest on savings accounts and CDs that I've found anywhere.
I prefer Raisin versus the market for a guaranteed return instead of the volatility of the stock market.
The app is very user friendly and convenient.
May 5, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our rates to be the highest and that our app is user-friendly and convenient. We appreciate you choosing us for guaranteed returns over market volatility and for sharing your positive experience.
Raisin is an easy way to put your cash to work.
The Raisin app and website are easy to use to find high yield savings products.
May 3, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that you find our app and website easy to use for finding high-yield savings products. Thank you for sharing your positive experience!
Happy Customer
After getting use to transferring funds from Cash Account to Bank accounts, it was easy handling everything online.
Happy with APY….😊
May 4, 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your positive experience with us! We're happy to hear that you found transferring funds easy and are pleased with the APY.
Excellent Clarification
The member of the support staff I dealt with provided crystal clear information in answering my question.
April 29, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that our support staff provided such helpful and clear information! Thank you for sharing your positive experience with us.
All of my questions were answered and…
All of my questions were answered and problems were fixed while I was on the phone! Josh was extremely patient and helpful.
May 1, 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that all your questions were answered and issues were resolved during the call. We appreciate your kind words and are grateful for your feedback!
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