Disappointing experience despite a promising start
My order started off very well. The contact person was friendly, quick to respond, and even took the time to double‑check whether I really intended to order two identical records — something I genuinely appreciated.
Unfortunately, things went downhill the moment the package arrived. Both records were damaged, which can happen, but what followed was far more frustrating. I made nearly ten attempts to reach them through different channels, and I did not receive a single reply. No acknowledgment, no explanation, no solution.
I even informed them that I would share my experience publicly if I continued to receive no response. But even that didn’t seem to matter to them. The silence remains absolute.
The contrast between the friendly pre‑purchase communication and the complete lack of after‑sales support is striking. For a vinyl webshop — where condition and care are essential — this is extremely disappointing.
Based on my experience, I 100% cannot recommend this store.