Rapid Removal Group  Reviews 98

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, efficiency, and friendly demeanor. Many people noted the team's careful handling of their belongings and their willingness to go above and beyond to ensure a smooth and stress-free experience. The pricing is also frequently mentioned as reasonable, with consumers appreciating the transparency and lack of hidden charges. However, some customers also noted issues with communication regarding delays and subcontracted jobs, which led to confusion and dissatisfaction. A few other people also felt that the service was unprofessional, citing late arrivals, unhelpful staff, and a lack of uniform, which contributed to a negative experience.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and reliability.... See more

Staff

Customers generally had positive experiences with staff. Many reviewers praised the team members, often... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing very reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

The team were absolutely brilliant from start to finish. Josh and his colleague packed up my whole 2 bedroom flat so quickly and carefully and made what could have been a really stressful day feel eas... See more

Rated 5 out of 5 stars

Josh came at just two days notice and was on time and worked like a Trojan both at my storage unit and then at the other end Carefully helping us plan where to put everything He was extremel... See more

Rated 5 out of 5 stars

Had a great experience with this company today - Josh, Jamie and Asher were all very professional, friendly and very efficient (and strong!). The going charge quoted was per hour and they genuinely ju... See more

Rated 5 out of 5 stars

Joshua and Andre were fantastic. Got the move arranged 2 days in advance, there was a slight delay on the day as their previous job over ran but that was communicated clearly. They were friendly a... See more


Company details

  1. Moving Company
  2. House Clearance Service
  3. Moving and Storage Service

Written by the company

Rapid Removal Group is a London based domestic and office removal company. we offers fast, safe and organised removals at a professional level with competitive prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, can’t recommend enough

I booked Rapid Removal Group for an upcoming move I was doing. Josh made it very easy to set up the initial booking and was helpful when I had to reschedule it. On the day of the move, I was very stressed as I still had quite a lot of packing to do and I had misplaced the tool to disassemble my bed frame. However, Josh and his colleague Jay were really great and made everything a lot easier. They arrived on time and moved everything I had already packed safely and quickly. Then, once done, they disassembled the bed frame and helped me pack up the other items I hadn’t yet sorted. They were really quick with unloading, were safe with transporting fragile items, and reassembled my bed for me. Also, they were both just great to chat with, lovely guys, couldn’t recommend them enough.

March 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding!!!

I have used this company before and as before I was not disappointed. Asher and Josh moved my possessions with ease and care. I would definitely recommend this company. Highly recommended.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent guys

Excellent guys. I will hire them anytime I need moving house or items. They were thoughtful and careful, all my things well in place. Highly recommend!

February 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Repeat customer

Used this service many times. Yet to have a negative thing to say.

Can’t argue with the price and they’re always both professional and reliable.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Home Removal…

Both Asher & Josh arrived on time and worked non stop to relocate all items. They were polite, respectful and most importantly tidy. Would absolutely recommend them 100%.

January 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

absolutely unmatched experience!!

absolutely unmatched experience!!! Very professional, easy to communicate with and Joshua was a pleasure to work with , Will definitely be using them again for the future and recommending onto friends and family !!!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Really poor service

Really poor service, they sub contracted my job without telling me, broke my tv and won’t take responsibility, claiming they have Insurance yet no money has been repaid.

Josh the owner is incredibly rude and confrontational.

AVOID.

UPDATE: In relation to the comment below, i think it's now important to point out the fact this company consistently lied to me, for example, they are stating below we were made clear of the fact it was an outsourced job. This is a complete lie, at no point were we made aware this was the case otherwise we would not have proceeded. Additionally, the £500 compensation was not promptly paid. It took nearly 2 months to receive only £500 when the replacement TV cost was £1000. Another lie this company will tell you is they have insurance. They most certainly do not.

November 27, 2025
Unprompted review
Rapid Removal Group   logo

Reply from Rapid Removal Group

Hi Harry

Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.

To clarify, due to an exceptionally busy period over the festive season, your move was carried out by a subcontracted team. This was communicated in advance. Unfortunately, a television was damaged during the move. The subcontractor confirmed that the damage occurred while handling the item; however, due to the condition of the packing, they declined liability under their insurance policy.

We are fully insured, and we have already provided you with evidence of our coverage, which includes £10,000 for goods in transit. The only reason we did not pursue that route is because we were not responsible for the damages.

Nevertheless, we issued a goodwill payment of £500.00 as a gesture of fairness and to bring the matter to a prompt resolution once and for all.

We take all feedback seriously and regret that you feel dissatisfied with the interaction. Our intention is always to provide a professional and respectful service, and we remain committed to improving wherever possible.

Many thanks

Rated 5 out of 5 stars

Amazing service

Amazing service, clear updates on arrival and the team even came back to help me assemble my bed when I couldn’t find the screws during their initial visit. I would definitely recommend their service.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Josh came at just two days notice and…

Josh came at just two days notice and was on time and worked like a Trojan both at my storage unit and then at the other end

Carefully helping us plan where to put everything

He was extremely polite and very hard working and fast and efficient and very careful with anything marked delicate

I would highly recommend this company and the price was very reasonable too

January 8, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

The best movers!

Josh and his team are amazing! The best movers. I highly, highly recommend them. They were so kind, quick and thoughtful. Every aspect of the move was easy with them. Very communicative and efficient booking. Everything was transported safely and swiftly. They went above and beyond and had everything in place and assembled in my new flat in no time. Book them!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Best service I’ve used, they came early and the service was extremely excellent. Thanks to them moving was very smooth for me. I will recommend them for anyone looking to move.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Joshua and Andre were fantastic

Joshua and Andre were fantastic. Got the move arranged 2 days in advance, there was a slight delay on the day as their previous job over ran but that was communicated clearly.
They were friendly and professional, and handled my stuff with the utmost care.
We were done in an hour and a half. 10/10 I would not use any other removal company.
Thanks again guys, all the best

October 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look