RapidSeedbox Reviews 

380
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers consistently praise the responsive and knowledgeable technical support staff, who are quick to resolve issues and provide excellent advice. Many people highlight the efficiency of the customer service, noting that responses to emails and chat requests are often received within minutes or seconds. The service is generally considered reliable and well-suited for various infrastructure projects, with users appreciating the stable connectivity and scalable solutions. However, some people were dissatisfied with the service, experiencing issues like slow panel loading times, unresolved problems, and a lack of communication regarding service disruptions. A few other people also felt that customer support became less responsive over time, with some reporting long wait times for replies and a perceived lack of human interaction.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the team's superb technical... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting great... See more

Response time

Consumers generally express satisfaction with the response time, noting quick replies to emails, chatline... See more

Staff

Reviewers mention positive feedback about staff, highlighting their technical expertise, helpfulness, and... See more

User experience

People report ambiguous experiences with user experience, with some customers praising it as the "best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost... See more

Company replied

Rated 5 out of 5 stars

I have been using this service for close to 5 years now and I have been very happy with the support and responsiveness of the staff. When problems occasionally arise, they are quick and get me back... See more

Company replied

Rated 5 out of 5 stars

I've had my seedbox for several years now and wouldn't trade it for anything. The team at Rapid are amazing. They response quickly when issues arise and are super helpful!

Company replied


Company details

  1. Web Hosting Company

Written by the company

RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need


Contact info

4.2

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(380)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, support answered my question and helped resolve my issue quickly, I recommend!

September 8, 2023
Unprompted review
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Reply from RapidSeedbox

Thank you so much for taking the time to leave us such a positive review. We're delighted to hear about your wonderful experience with our Company, and your kind words have truly made our day!

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Rated 5 out of 5 stars

Best support and super fast so much to…

Best support and super fast so much to do with there services

September 8, 2023
Unprompted review
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Reply from RapidSeedbox

We're thrilled to hear that you find our support top-notch and our services super fast. Your kind words motivate our team to continue providing the best service possible. We're here to help with anything you need, so if you ever have more to do or any questions, feel free to reach out. Thanks for choosing us!

Rated 4 out of 5 stars

Just purchased the wrong product an…

Just purchased the wrong product an hour ago and immediately went to chat for support. Still waiting for somebody to reply.
Says <15mins to reply but definitely not true.

Gonna leave it for a few hours but want this review up in case of issues later on.

Will update if I ever hear back from them

*UPDATE - got a response 3 hours later. There was a shift change - completely understandable tbh. Was fully refunded. 4 stars

*UPDATE 2 - Guys just spent well over an hour explaining info to me and was super patient with my endless questions - big thank you to Ronal. 5 stars

*UPDATE 3 - Product: ipv6 proxy. Unfortunately after a few days of testing the product isn't performing as well as I would have liked. Many failing to work and causing problems later on. 3stars only for ipv6.

Invoice: 369644

September 5, 2023
Unprompted review
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Reply from RapidSeedbox

Sure, accidental wrong orders happen from time to time. We refund those. We're trying to cover all time zones, but currently, there are still gaps.

Rated 5 out of 5 stars

Great experience

Great experience, and great support staff!

September 3, 2023
Unprompted review
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Reply from RapidSeedbox

Thank you for your praise. Drop us a line if you need any help regarding our services.

Rated 5 out of 5 stars

Incredible Service

I've been using seedbox for months and I've confirmed that this service is extremely reliable, stable and fast. And customer service is very very friendly. I converted my monthly contract into an annual contract, and I signed one additional seedbox.

September 3, 2023
Unprompted review
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Reply from RapidSeedbox

Thank You for trusting us for your seedbox needs. As always, our CS team is ready for your inquiries.

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Rated 5 out of 5 stars

Great support

Server were offline and solved in about an hour.

September 1, 2023
Unprompted review
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Reply from RapidSeedbox

We apologize for the downtime. We try our best to avoid it, but as we all know this kind of kinds of stuff happens. And we do try to bring it back online ASAP.

Rated 5 out of 5 stars

He was friendly and helped me work…

He was friendly and helped me work through my issues. Very attentive.

August 31, 2023
Unprompted review
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Reply from RapidSeedbox

Thank you for the praise. Actually, it's not just 'He', our whole CS team is like that.

Rated 5 out of 5 stars

Six Years and Still Loving RapidSeedbox!

I've been with RapidSeedbox for 6 years and I can't say enough good things about them. The service is rock solid and super fast.

But what really stands out is their support. These guys get back to you so fast. Anytime I've had an issue or question, they've sorted it out in no time.

If you're looking for a seedbox, don't hesitate. I can't recommend RapidSeedbox enough. I'm a super happy customer and plan to stay one for years to come!

August 31, 2023
Unprompted review
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Reply from RapidSeedbox

Wonderful, We hope to be your first choice for seedbox needs for more years to come.

Rated 5 out of 5 stars

Everything just works

Everything just works. I was up and running very quickly. All applications worked seamlessly together.

August 30, 2023
Unprompted review
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Reply from RapidSeedbox

Thank you. We built and rigorously tested our One Click Installers. So that anyone can get up and running quickly.

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Rated 5 out of 5 stars

Happy customer

I've worked with RapidSeedbox for more than 5 years. Aside from their slow weekend support, everything is perfect. I highly recommend their services.

September 1, 2022
Unprompted review
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Reply from RapidSeedbox

We're also happy to have you as a customer as well. We're working on that weekend support. We ARE recruiting, as you can see in the Jobs section of our website.

Rated 1 out of 5 stars

try elsewhere...

Agents offer non apologies. They also give mixed information - and their refund policy is very much not 'no questions asked' they ask you if you want a discount at the very least, and if you dont reply, they continue to bill you. This is assuming you even can reach them by email. I'm still fighting for my money back 5 months after

August 14, 2023
Unprompted review
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Reply from RapidSeedbox

After reviewing your case, we refunded your last payment since you probably didn't use it much. And also the previous one for the inconvenience you have experienced with us. Thank you for being with us for the past few months

Rated 5 out of 5 stars

Milorad on chat support was fantastic

Milorad on chat support was fantastic. Had two problems, both resolved in a matter of minutes

August 7, 2023
Unprompted review
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Reply from RapidSeedbox

He is Fantastic, we know that. That's why we hired him in the first place.

Rated 5 out of 5 stars

Best offers with IP rental

I really like this company. They offers really quality services with IPv4/IPv6 rental. They won't forget about route6 object or ROA, they will fastly send LOA document. You can ask them to made geoip updates in their geofeed.
Support is 5 stars, they works excellent and reply very fast.

June 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Highly recommended service

This service has easily surpassed my expectations. I was initially nervous about adding another monthly bill but now I just regret not doing so a long ways back. Would highly recommend.

June 14, 2023
Unprompted review
Rated 2 out of 5 stars

Unbearable amount of spam

The seedbox itself works, but their email spam is beyond horrible. They're literally the only company I know doing it.

They send you lots of emails with the sender for example being "Dragan from RapidSeedbox". In the body of the email, the name of the sender is different (for example, it says "This is Alin from RapidSeedbox.com 👋"). The emails then say "I'm available to help you with any challenge you have using your service. Your satisfaction is our top priority". I asked them to stop spamming me and didn't receive any reply, and the spam continued.

Guess my satisfaction is not a priority at all.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

I had a technical challenge with RuTorrent4

I had a technical challenge but not a show stopper. Despite the chat stating there will be human support on Monday, I immediately got a response from an employee on Saturday who went all the way to help me out. He communicated professionally and certainly showed technical skills. Although the issue at hand was not solved per se, he tried all he could and did not want to leave me hanging. Dragan, five stars for you!

May 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Really impressive and user-friendly…

Really impressive and user-friendly Dashboard and features!
Had a slight problem that ended up solved real quick through customer chat.
The RapidSeedbox team is super friendly and informative, totally recommended Seedbox provider!

May 10, 2023
Unprompted review

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