Customer support has always been amazing. Pricing is decent, only drawback is upgrading or changing plans, then you need to either move the data yourself, or nuke the data you have and start over. Not... See more
Company replied
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Review summary
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Reviews shaping this summary
The service is basic but very good overall. It would be nice to have automated provisioning of IP blocks, without having to send an email or use the web chat. Being able to change the "org" field on t... See more
Company replied
Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... See more
Company replied
Company details
Written by the company
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Contact info
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4.2
Great
377 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never buy a proxy from this company
Never buy a proxy from this company, they are terrible.
I know proxies very well and I have had to pay a total of them in about ten different companies but they are the worst I have ever seen.
They work once in 2, and above all the promised 50 threads are not there, they alternate between 20 and 40.
I was also fooled into thinking that I was entitled to a 14 day trial but their FAQ seems to be poorly written because that is not the case.
Don't buy!
October 16, 2023
Unprompted review
Reply from RapidSeedbox
Hi Marco, we are sorry to hear that. We have reviewed what happened. Our conclusion is that our proxy was working at the time as intended, it's just that we cannot help troubleshoot any customer third-party app.
And about that 14-day trial, we clearly state 24-hour for proxy service on our main proxy page https://www.rapidseedbox.com/proxy . And our FAQ clearly mention Seedbox not proxy. https://www.rapidseedbox.com/faq
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Great customer service
Very user friendly product. Helpful customer service.
October 16, 2023
Unprompted review
Reply from RapidSeedbox
We can't express how much we appreciate your feedback! Our team is dedicated to ensuring our customers have a seamless experience, and it's wonderful to know that you had a positive encounter with our support staff. Your satisfaction is our priority, and we're excited to continue serving you and exceeding your expectations!
Best Support Period.
i notice my box was running terribly, high cpu and throttled speeds. went to support and WON THE LOTTERY of support people: Ronal! not only did Ronal target the problem fast, he tuned some of the processes to get the whole system running faster than before! I will look back on this fondly, because i doubt i will every get this level of professionalism on my little problems ever again.
October 15, 2023
Unprompted review
Reply from RapidSeedbox
Your review brightened our day! We're elated that you found our customer support exceptional. Our team works tirelessly to provide the best assistance possible, and it's incredibly rewarding to hear that it made a difference for you. Thank you for choosing us, and please know that we're always here to assist you whenever you need it. Your success is our success!
11 out of 10 stars
Great support team!
Had some trouble with related configurations of settings outside normal support, and they took all the time needed to help me and fix the problem for me.
Not only that, I now understand what the problem was and where to look next time I have a similar issue!
Kind, friendly and well informed/knowledgable
October 7, 2023
Unprompted review
Reply from RapidSeedbox
Yes sure. We only hire passionate people who know their stuff. We wouldn't be able to provide great support otherwise.
More than their hardware
More than their hardware, their support team is top notch, I've been a customer for over 7 years and the support team knows their stuff, within minuets of responding they have helped me accomplish or fix anything that I'm working on.
October 5, 2023
Unprompted review
Reply from RapidSeedbox
Thank you for being with us for many years. Anytime, contact us for support or inquiries. We hope you stay for many years more.
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Great product and Customer Service
Great product and Customer Service.
When I had to contact the team I received a quick response and turnaround in addressing my issues. As a customer for years, they have been amazing! I would recommend.
October 2, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for your stellar review! 🚀 We're thrilled to hear that you find our product great and our customer service even greater! It's been a pleasure having you as a valued customer, and we're committed to continuing to provide you with amazing service.
10/10 customer service
10/10 customer service, would come back again in the future if needing a seedbox
September 27, 2023
Unprompted review
Reply from RapidSeedbox
Dear Jonathan,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you had a 10/10 experience with our customer service. Your satisfaction is our top priority, and it's always wonderful to know that we've met your expectations.
We look forward to welcoming you back in the future if you ever need a Seedbox again. Remember, we're just a message away whenever you need assistance or have questions.
Happy Seedboxing! 🌱
Best regards,
The Rapidseedbox Team
RapidSeedbox was rapid for sure
RapidSeedbox was rapid for sure, quick provisioning and a great plan. The support team were super helpful. Thank you and
September 25, 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear that you had a rapid and positive experience with us! 🚀 Our team is dedicated to providing quick and helpful support, and we're delighted that you found our services up to your expectations. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing RapidSeedbox, and here's to many more smooth and rapid experiences ahead! 🌱😊
The support is excellent
The support is excellent and the performance of the seeboxes is impressive
September 22, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for taking the time to leave us this wonderful review! 🌟 We're thrilled to hear that you're enjoying both our excellent support and the impressive performance of our Seedboxes. At Rapidseedbox, we're dedicated to providing top-notch services, and it's fantastic to know that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! 🚀🌱
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I asked probably a stupid question to…
I asked probably a stupid question to some, but got treated with dignity and respect. Took time to explain things as I am new to seedboxes. Perfect service. Thankyou again.
September 21, 2023
Unprompted review
Reply from RapidSeedbox
We greatly appreciate your kind words and positive feedback! At Rapidseedbox, our mission is to provide top-notch service to all our customers, whether seasoned experts or newcomers to Seedboxes. We're thrilled to hear that you had a positive experience, and we'll always be here to assist you with any questions you may have. Thank you again for choosing Rapidseedbox!
Tech support chat fixed my screw up FAST...
Ronal in tech support gave me all the time needed and answered every question I had. Fixed my screw up and walked me through process. I have been a customer for over 7 years now, all because of the rock solid service year after year. I am trusting I'll be with RapidSeedBox for another 7 years and more.
September 16, 2023
Unprompted review
Reply from RapidSeedbox
We all make mistakes sometimes. But don't worry, just contact our support team. And we are delighted to have you as a customer. Enjoy your stay.
Very good service
Very good service.
Helpful staff.
Poisitive attitude
September 15, 2023
Unprompted review
Reply from RapidSeedbox
Thank you, as always, feel free to contact our support team for any inquiry.
These guys know there stuff
These guys know there stuff and are very helpfull. i am super impressed with this and their service.
September 15, 2023
Unprompted review
Reply from RapidSeedbox
Thank you. Simply because we only hire competent people.
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Amazing experience every time
Amazing experience every time. Would highly recommend this service. The customer support team is top notch!
September 13, 2023
Unprompted review
Reply from RapidSeedbox
And we're happy to hear that. Please do inform others when they need our services.
Slow seedboxes but excellent service
Really nicely laid out site, easy to navigate and excellent customer service with fast response. They do tick most of the boxes, the problem lies in the service itself, if you plan to use them to boost your ratio you'll be better off going elsewhere, after using them for a day I contacted their support team to ask them why their service is so slow, the technician looked into it and came back and said it might be a disk issue they'll get it resolved, a couple days later and nothing changed, everything works just really really slowly. I decided to make use of their excellent 14 days guarentee, which states if you cancel within 14 days they'll fully refund you. Again this was really simple, they do offer excellent customer service, the refund occurs automatically and you can move on. Went to a different supplier and got the same amount of upload credit in 4 hours that I received from rapidseedbox in 4 days. No idea why they seem to throttle you, really wish they wouldn't because I would love to use their site.
September 11, 2023
Unprompted review
Reply from RapidSeedbox
Hi Theunis, we really appreciate your feedback. Just a note though, we did not throttle your seedbox. We found out that It's a technical issue that requires fixing. Thank you for your fair and unbiased review.
Dragan, the Dragon
Was helped by a man called Dragan. Response under 4 minutes. Very quick to fix my issue as well. Funny he also thought i was Gabriel AKA Fluffy
September 9, 2023
Unprompted review
Reply from RapidSeedbox
Hi Fluffy, We do try to respond as fast as we can. And Dragan has been with us for so long so naturally he can identify and solve customer issues quickly.
Easy to use and good support team
September 9, 2023
Unprompted review
Reply from RapidSeedbox
We try to make our services as easy to use as possible. But still, feel free to contact our support team if you need more help.
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Great experience
Great experience, support answered my question and helped resolve my issue quickly, I recommend!
September 8, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for taking the time to leave us such a positive review. We're delighted to hear about your wonderful experience with our Company, and your kind words have truly made our day!
Best support and super fast so much to…
Best support and super fast so much to do with there services
September 8, 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear that you find our support top-notch and our services super fast. Your kind words motivate our team to continue providing the best service possible. We're here to help with anything you need, so if you ever have more to do or any questions, feel free to reach out. Thanks for choosing us!
Just purchased the wrong product an…
Just purchased the wrong product an hour ago and immediately went to chat for support. Still waiting for somebody to reply.
Says <15mins to reply but definitely not true.
Gonna leave it for a few hours but want this review up in case of issues later on.
Will update if I ever hear back from them
*UPDATE - got a response 3 hours later. There was a shift change - completely understandable tbh. Was fully refunded. 4 stars
*UPDATE 2 - Guys just spent well over an hour explaining info to me and was super patient with my endless questions - big thank you to Ronal. 5 stars
*UPDATE 3 - Product: ipv6 proxy. Unfortunately after a few days of testing the product isn't performing as well as I would have liked. Many failing to work and causing problems later on. 3stars only for ipv6.
Invoice: 369644
September 5, 2023
Unprompted review
Reply from RapidSeedbox
Sure, accidental wrong orders happen from time to time. We refund those. We're trying to cover all time zones, but currently, there are still gaps.
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