Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... See more
Company replied
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Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... See more
Company replied
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... See more
Company replied
Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... See more
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Company details
About Rare London
Written by the company
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contact info
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, United Kingdom
- customer.service@rarefashion.co.uk
- rarelondon.com
2.6
Poor
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Really quick delivery and a beautiful…
Really quick delivery and a beautiful dress that fits perfectly.
January 2, 2024
Reply from Rare London
Hi Laura,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
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Reply from Rare London
Hi Jo,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We will pass your comments on to our team.
Thank you
Erin
Would recommend
Arrived quickly, expensive due to custom charges. Fabulous clothes. Very Happy all round.
December 13, 2023
Reply from Rare London
Hi Sharon,
Thank you for your most recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Excellent service
Excellent service. I was notified my dress was out of stock but offered an alternative date and kept well informed.
December 11, 2023
Reply from Rare London
Hi Lisa,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
The most stunning dress
The most stunning dress I've ever owned. Gorgeous, high quality product and very fast shipping.
December 8, 2023
Reply from Rare London
Hi Bell,
Thank you for taking the time to leave this positive feedback, this is much appreciated we love to hear feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
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I have not received my parcel or had…
I have not received my parcel or had any correspondence to my email asking where it is
November 24, 2023
Reply from Rare London
Hi Amber,
Thank you for taking time to leave a review, we are terribly sorry to hear of your situation !
We can confirm that customer service have responded to you via email, please check your junk or search customer.service@rarelondon.com to see our response.
Kind regards,
Nina
Very efficient when sending and…
Very efficient when sending and returning dress. The dress was beautiful well made. But due to holiday cancelled it was no longer required
November 27, 2023
Reply from Rare London
Hi Jeanette,
Thank you for taking the time to leave positive feedback, we really appreciate this ! We will pass your comments on to our team. Hope to see you again soon.
Kind regards
Erin
Everything was great
Everything was great, from communication till delivery. Dress I ordered is beautiful and can't wait to wear it :)
November 28, 2023
Reply from Rare London
Hi Vlatka,
Thank you for your recent order and for taking time to leave this feedback, we really appreciate this ! We will pass your comments on to our team. Hope to see you again soon.
Kind regards
Erin
I wasnt going to keep this jacket as…
I wasnt going to keep this jacket as the diamante’s are not ‘clear’ ones as stated- but it fits nice, and is different…. Sadly royal mail left it in my green bin all day which wasnt as i advised ,,,, so i was lucky it was still there!!!….
November 29, 2023
Reply from Rare London
Hi Angela,
We are so sorry to hear that Royal Mail had left your parcel in your bin this is unacceptable!
Thank you for taking the time to leave this feedback we really appreciate it. We hope to see you again soon !
Kind regards
Erin
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Been my favourite store for a long…
Been my favourite store for a long time, needed to email to get my sizes changed and the staff was super helpful did them all for me! Thanks :)
November 24, 2023
Reply from Rare London
Hi Sumara,
Thank you for your recent order and for taking time to leave this feedback, we really appreciated this ! We will pass your comments on to our team.
Kind regards,
Nina
Dress arrived faulty and has now been…
Dress arrived faulty and has now been returned
November 22, 2023
Reply from Rare London
Hi Pamela,
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are terribly sorry to hear about your experience and we would like you to know we don't take matters like this lightly, our customer service team has contacted you to help further resolve your issue.
Kind regards,
Nina
This is the shop to shop dresses
The delivery was right on time. The dresses is according to size and has a gorgeous fit. You have got a customer for life.
November 22, 2023
Reply from Rare London
Hi Ola, Thank you for taking the time to leave such positive feedback this is much appreciated, we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
Received a size 8 when ordered a size 12
November 21, 2023
Reply from Rare London
Hi Roisin , we are so sorry to hear that you received your item in the wrong size !
Please contact (customer.service@rarefashion.co.uk) so that we can look into this further and resolve this issue for you.
Thank you
Erin
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Reply from Rare London
Hi, we are so sorry to hear that you received your parcel late ! Please contact us at customer.service@rarefashion.co.uk if there are any issues . Thank you
Reply from Rare London
Hi Debbie, We are terribly sorry to hear this ! Our customer service team have contacted you and we will try our best to resolve this issue.
The dress is very beautiful
November 3, 2023
Reply from Rare London
Thank you for your feedback, this is much appreciated !
Wrong dress and not getting money back
November 2, 2023
Reply from Rare London
We are so sorry to hear about this !
Please contact customer.service@rarefashion.co.uk so that we can investigate this further ! Thank you
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I bought the khaki mesh asymmetric wrap…
I bought the khaki mesh asymmetric wrap dress in a size 8 but unfortunately it was too big, I think it is a slightly big fit but I loved the dress so returned it and bought the smaller size which was perfect.
I had no problems with returning the dress, however just swapping sizes would've been handier than having to repurchase and get a get a refund on the original.
November 2, 2023
Reply from Rare London
Rare London does not offer exchanges as it is easier to return and re-purchase.
Thank you for your feedback, this is much appreciated !
Delivery was very quick & the dress is…
Delivery was very quick & the dress is beautiful..the fabric is excellent…
November 6, 2023
Reply from Rare London
Thank you for your feedback, this is much appreciated !
My first order ⭐️⭐️⭐️⭐️⭐️
I ordered a few dresses from Rare London for a autumn wedding, I wasn’t sure if I would get them in time and messaged their customer services who were very prompt in their response and really lovely. The dresses came in time, the quality was luxury with out paying the price and all true to size. I did have to send one back as it was quiet right for me but the process is really easy too.
It was my first time ordering from them and I would highly recommend x
October 30, 2023
Reply from Rare London
Hi Amber, Thank you for this feedback this is much appreciated we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
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