The broker answered my questions well and the receptionist was very energetic when connecting me to the broker. I gave one star less because after submitting a quote the next day they kept calling me... See more
Company replied
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Review summary
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The request was simple. The timing on the response was excellent. The followup was good. When I finally spoke with your reps the knowledge and approach was very good. Unfortunately the quote on my aut... See more
Company replied
I tried this site on a whim, but to my surprise, it’s working out in my favour. An agent called me in five minutes and connected me with a car insurance provider who had a considerably better pr... See more
Company replied
Rates.ca is a very helpful starting point to explore and discover which insurance providers and brokers operate in your area. However, be aware that the online price quotes are rarely accurate. You’ll... See more
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Company details
- Insurance Agency
- also in
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Price Comparison Site
- Renter's Insurance Agency
About Rates.ca
Written by the company
Saving money is a great habit.
Rates.ca is Canada’s leading insurance and financial services rate comparison platform. We provide seamless, digital-first user experiences that help Canadians make better insurance and money decisions.
A trusted name in the insurance and financial industry since 1999, Rates.ca is based in Toronto, Ontario and serves millions of Canadians annually.
Compare rates on financial products
Shop for rates like you shop for trips. Get quotes from top providers, all in one place.
Contact info
225 King St W, Suite 1000, M5V 3M2, Toronto, Canada
- 1-844-726-0907
- support@rates.ca
- rates.ca
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The agent was eloquent
The agent was eloquent, friendly and knowledgeable on the subject.
November 3, 2026
Reply from Rates.ca
Hello Jamal,
We are very pleased to hear that you had such a positive experience with our representative. Providing clear, helpful, and friendly assistance is what we always aim for, and we appreciate you taking the time to share your feedback.
All the best,
Rates.ca
The agent was very knowledgeable and…
I recently did a very positive review, but after my personal information was provided the premiums went way up. I have no claims or convictions. Now they have my personal information. I will be contacting BBB
November 2, 2026
Unprompted review
Reply from Rates.ca
Hello Chris,
We appreciate you taking the time to share this feedback. We understand your frustration regarding the sudden increase in your insurance rate after submitting your details with the broker. We take concerns about data privacy and pricing transparency very seriously. We have reached out to Rates Insurance Brokers as to why the price increased.
All the best,
Rates.ca
Reply from Rates.ca
Hello Joanne,
We are glad you enjoyed your experience. We appreciate your feedback about our simple and efficient process.
All the best,
Rates.ca
Reply from Rates.ca
Hello Alan,
We are glad you enjoyed our quick, pressure-free communication. Thank you for your feedback.
All the best,
Rates.ca
Reply from Rates.ca
Hello Ajie,
We are glad you enjoyed our prompt and helpful service. Thank you for sharing your feedback.
All the best,
Rates.ca
Reply from Rates.ca
Hello Amani,
We are glad to hear that our team provided you with a prompt and timely reply to your inquiry. Thank you for sharing your positive feedback with us.
All the best,
Rates.ca
Reply from Rates.ca
Hello Adrian,
We are so pleased to hear that our team provided you with such a welcoming and helpful experience. Thank you for taking the time to share your positive feedback with us.
All the best,
Rates.ca
Reply from Rates.ca
Hello Carl.
We are so glad to hear that our team member was helpful and polite during your interaction. Thank you for taking the time to share your positive feedback with us.
All the best,
Rates.ca
Reply from Rates.ca
Hello Pat,
We are so pleased to hear that our representative was highly informative and shared such helpful expertise during your interaction. Thank you for taking the time to share your positive experience with us.
All the best,
Rates.ca
Pushy
The online quote was substantially lower than quoted on the phone. Reason was unknown, he said he's never seen this happen before. Went through quote and I told them I needed to think about it. Tried to push me to commit and wouldn't accept I needed time to think so I hung up instead of arguing with him.
November 2, 2026
Reply from Rates.ca
Hello Jade,
Thank you for sharing your feedback with us. We appreciate you taking the time to highlight the discrepancy between our online and phone estimates, as well as the uncomfortable pressure you experienced during the call. We are actively reviewing our pricing systems and retraining our team to ensure our communication remains helpful and respectful.
All the best,
Rates.ca
Timely response and knowledgeable help…
Timely response and knowledgeable help was a great experience
October 31, 2026
Reply from Rates.ca
Hello Jason,
We are very pleased to hear that you had a positive experience with our prompt communication and the helpful information provided by our team. Thank you for sharing your feedback.
All the best,
Rates.ca
Polite but not as advertised
I went to the site because it advertised for a certain type of insurance. Not only do they not carry product I was looking for, but the product quoted was 3 times higher than what I currently pay. The only reason I went as high as a 3 star is because they were polite and professional.
November 2, 2026
Reply from Rates.ca
Hello Diana,
Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the polite and professional service you received from our team. However, we are concerned to hear that our online advertising led you to expect a specific type of coverage that we do not offer, and that our pricing quotes were significantly higher than your current rate. We are currently reviewing our marketing materials to ensure our product offerings are represented with complete clarity. Additionally, we are sharing your pricing feedback with our underwriting department to evaluate our rate competitiveness. Our goal is to provide clear information and fair value, and we will use your experience to improve our communication and services moving forward.
All the best,
Rates.ca
Good call with sales person
Good call with sales person, good explanation,he very polite and seems knowledgeable and patient. Good quote,waiting for my insurance co.to send me their bill so I can compare.
November 2, 2026
Reply from Rates.ca
Hello Normand,
We are thrilled to hear that you had such a positive experience with our representative and found the explanation helpful and patient. We appreciate your feedback regarding the competitive quote and hope everything goes smoothly as you compare your options.
All the best,
Rates.ca
Reply from Rates.ca
Hello Larry,
We are glad you enjoyed your experience with our team. We are glad that you received good service.
All the best,
Rates.ca
Response time was very good
Response time was very good, they contacted me right away with all the information required!
Thank you!
November 2, 2026
Reply from Rates.ca
Hello Karim,
We are glad you enjoyed your experience with our team. We appreciate your kind words about our prompt communication and helpful information.
All the best,
Rates.ca
Reply from Rates.ca
Hello Gladys,
Thank you for your positive review. We are glad to hear you received friendly and professional service.
All the best,
Rates.ca
Abdur was a great communicator
Abdur was a great communicator. He responded quickly in getting me several excellent quotes. He followed up promptly and ensured we understood the policy nuances.
October 30, 2026
Reply from Rates.ca
Hello Gary,
We are delighted to hear that you received such prompt, clear, and helpful assistance during your quote process. Providing thorough support and ensuring you feel confident in your policy details is always our top priority. Thank you for sharing this wonderful feedback with us!
All the best,
Rates.ca
Good information
October 27, 2026
Reply from Rates.ca
Hello Paul,
Thank you for the positive review. We are happy to hear that you received good information for your insurance.
All the best,
Rates.ca
Easy and straightforward insurance process
It’s easy to fill out all required information and get the quotes instantly. After, choosing the insurer of my choice, I finalized the agreement with a kind broker through the phone. The process was straightforward.
October 29, 2026
Reply from Rates.ca
Hello Alonso,
Thank you for sharing your experience. We are delighted to hear that obtaining your quotes was such a quick and simple process, and that our team member provided helpful and friendly support over the phone to help you finalize your policy.
All the best,
Rates.ca
Rates to your inbox instantly
Quick, easy and accurate. Multiple rates from multiple companies in all options and prices ranges. Agents were knowledgeable and got back to me quickly also.
October 30, 2026
Reply from Rates.ca
Hello Todd,
Thank you so much for sharing your experience. We are thrilled to hear that you found our platform quick and easy to use, and that our team provided prompt, knowledgeable assistance to help you compare your options.
All the best,
Rates.ca
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