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Rathbones Reviews 492

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, often highlighting their helpfulness and understanding. The service provided is frequently described as excellent, with many people appreciating the personalized and attentive approach. Reviewers also commend the prompt response times and the ease of contact, feeling well-supported and reassured. However, some customers mentioned a period of poor performance compared to the sector average, leading a few to consider moving their investments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

People report positive experiences with service. Customers consistently praise the exemplary, professional,... See more

Customer service

Consumers express high satisfaction with customer service, highlighting the helpfulness and expertise of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and proactive... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the personal and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more

Company replied

Rated 5 out of 5 stars

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Planner
  4. Investment Company
  5. Stock Broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info


4.9

Excellent

TrustScore 5 out of 5

492 reviews

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Rated 5 out of 5 stars

Rathbones Experience to Date

I've found everyone I have dealt with at Rathbones - be it fund manager, admin, IT support - to be polite, professional and reliable. A big plus point for me is that, should follow-ups be required, I am kept up-to-date on their progress. I deal mainly with Iain Curríe and his team and I have always had the impression that they have time not only to answer my queries, but also to offer advice as to a possible alternative approach. I also particularly appreciated help recently with a couple of technical issues (one docusign, one login).

April 16, 2026
Unprompted review
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Reply from Rathbones

Dear Mrs Ruthven,

Thank you for your kind feedback. We're pleased to hear that your experience across the Rathbones team - from investment management to administration and IT support - has been consistently professional and reliable. It's great to know that follow-ups have been handled clearly and that you've felt informed throughout. I'm also glad that Iain and his team have taken the time not only to answer queries, but to discuss alternative approaches when helpful, and that the recent technical support was resolved smoothly. We really appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

We have known Ross Middleton for a…

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents.
We feel reassured that we are in safe hands with Ross, Callum and Ellie at Rathbones Edinburgh. Everything is explained in a clear and concise way. We always leave feeling calm and confident in our decisions. Lesley & Alan Watson

April 17, 2026
Unprompted review
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Reply from Rathbones

Dear Lesley,

Thank you for taking the time to leave your kind feedback. We're pleased to hear that Ross, Callum and Ellie have continued to provide clear, thoughtful guidance that leaves you feeling calm and confident in your decisions. It's great to know the long-standing recommendation from your family has been met with a service that feels reassuring and supportive.

Best wishes,
Abbey

Rated 5 out of 5 stars

James Hedley, Top Man

James Hedley has done a wonderful job with my Portfolio and made me 'Loads of Money' James has been a pleasure to work with and communication has been excellent. Also a thank you to his team past and present including Pat King, Darren During and Jonathan Williams.

April 16, 2026
Unprompted review
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Reply from Rathbones

Dear Nick,

Thank you for your kind feedback. We're pleased to hear that you've enjoyed working with James and that communication throughout has been strong and supportive. It's also great to recognise the contribution of the wider team, including Pat, Darren and Jonathan who have supported you over time. Thank you for taking the time to leave your kind review.

Kind regards,
Abbey

Rated 5 out of 5 stars

A reliable company

I have been a client of Rathbones for a number of years and consider them to be a safe and reliable company to handle my personal finances. In particular, David Kness in the Winchester office has been very helpful during my recent house move. I would have no hesitation in recommending this company

April 15, 2026
Unprompted review
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Reply from Rathbones

Dear Helen,

Thank you for your kind feedback. We're pleased to hear that you've found Rathbones to be a safe and reliable company over a number of years, and that David was able to provide helpful support during your recent house move. It's great to know you felt well looked after at an important time, and we very much appreciate your recommendation.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Investment Management

I was originally introduced to Rathbones when acting as attorney for my parents. They were always treated with kindness and respect. I had complete confidence that their portfolio was managed in the most appropriate way so that their financial requirements were met.
It was a natural and easy decision for my wife and I to place our portfolio with Rathbones under the management of Preeti Rathi. We are both so impressed with her knowledge, care and attention.
Preeti Rathi is always sensitive to our requirements and we trust her advice. Preeti is very proactive and keeps us regularly updated.
We are very confident in recommending Rathbones and Preeti Rathi as an investment and portfolio manager.

April 16, 2026
Unprompted review
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Reply from Rathbones

Dear Simon,

Thank you for sharing your experience. We're delighted to hear that your parents were treated with such care and respect, and that this gave you the confidence to continue your own relationship with Rathbones. It's great to know that Preeti's knowledge, attentiveness and proactive communication have made such a positive impression on you and your wife. We value the trust you've placed in her advice and very much appreciate your recommendation.

Kind regards,
Abbey

Rated 5 out of 5 stars

Darren Elmes and Amanda Cook, friendly and professional

Darren Elmes has been our financial advisor for more than 20 years and our portfolio has done very well. We followed him from Investec to Rathbones, a change that went smoothly. Darren visits us annually and has been a great help to both me and my daughter ever since my husband sadly passed away in 2022. Amanda Cook, who has also taken the time to visit, is now advising me about long term investments. I’m very happy to recommend both of them.

March 26, 2026
Unprompted review
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Reply from Rathbones

Dear Carole,

Thank you for your thoughtful feedback. We're delighted to hear about the long lasting relationship you've had with Darren and that the transition to Rathbones was handled smoothly. It's especially important to use that clients feel well supported during personal changes, and we're glad that Darren and Amanda have been able to provide clear, helpful guidance to you and your daughter over recent years. Your recommendation means a lot to us!

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones

Rathbones, and David Kness in particular, have provided our family with excellent professional service for the last 15+ years. Very good and consistent growth has been achieved over this extended period and David has always provided excellent helpful advice and guidance. We would strongly recommend them to others.

April 13, 2026
Unprompted review
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Reply from Rathbones

Dear Kathleen,

Thank you for your kind feedback. We're pleased to hear that David has supported your family so consistently over many years, providing professional guidance and advice you can rely on. It's great to know that the service and approach have continued to meet your expectations over such a long period, and we very much appreciate your recommendation.

Best wishes,
Abbey

Rated 5 out of 5 stars

Exemplary and personal service.

Rathbone’s manage my disabled son’s investment portfolio. The service has been exemplary. Always available to answer any queries. The contact with Ian Davies is personal and he has a great empathy. I would recommend them without a doubt.

April 13, 2026
Unprompted review
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Reply from Rathbones

Dear Mrs Norbury,

Thank you for your kind feedback. We're pleased to hear that the service provided has been exemplary and that Ian has offered such personal, empathetic support in managing your son's investments. It's important to us that families feel listened to and well supported, and we really appreciate the trust you've placed in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Outstanding Investment Portfolio Management.

I have been lucky enough to have Jason Dalley and Giles Wood manage my Investment Portfolio over the last few years (previously Jason managed my parents portfolios).
They both provide excellent client communication and are extremely knowledgeable, helpful and professional.
I trust them completely and really value their extensive expertise.
I have no hesitation whatsoever in highly recommending them both, from the Rathbones Bristol office.

April 12, 2026
Unprompted review
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Reply from Rathbones

Dear Sally,

Thank you for your kind feedback. We're pleased to hear that Jason and Giles have supported you so well, both personally and across generations, and that their clear communication and depth of knowledge have given you confidence in how your portfolio is managed. It's great to know you value their professionalism and expertise, and we very much appreciate your recommendation of the Bristol team.

Best wishes,
Abbey

Rated 5 out of 5 stars

My experience with Rathbones has been a positive one.

Rathbones provide clear reports and send regular updates as to how world affairs are affecting the markets. My interaction with the company has mainly been with my adviser David Herdsman. I always feel he has my best interests at heart and listens to what I want to do, understanding that sometimes ethics are more important than gains.

March 23, 2026
Unprompted review
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Reply from Rathbones

Dear Wendy,

Thank you for your kind feedback. We're pleased to hear that the reporting and regular market updates have been helpful, and that David had continued to provide guidance aligned with your priorities. It's especially important to us that clients feel listened to, and that considerations such as ethics are fully understood and respected when managing investments. We really appreciate your trust in Rathbones.

Kind regards,
Abbey

Rated 5 out of 5 stars

Sound investment advice

We have been with Rathbone Bristol for a number of years. We have always found them extremely helpful and understanding. Our principal contact Amos Nelson has, we feel, always had our best interests at heart and has always been there when we have sought advice.

April 10, 2026
Unprompted review
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Reply from Rathbones

Dear David,

Thank you for taking the time to leave your kind feedback. We're pleased to hear that you've had such a positive experience with the Bristol team over the years, and that Amos has consistently provided supportive, thoughtful advice with your best interests in mind. It's great to know that you've felt understood and well supported whenever guidance has been needed. We appreciate your recommendation, David!

Best wishes,
Abbey

Rated 5 out of 5 stars

A client for many years

I have been a long-standing client for many years, and my experience with Gordon Winship has always been excellent.

What I value most is the personal approach Gordon and his colleagues take. They really take the time to understand my individual needs, checking in regularly and adapting their advice as my circumstances change.

Communication is clear and consistent, and any questions I’ve had are answered quickly and thoroughly.

April 10, 2026
Unprompted review
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Reply from Rathbones

Dear Jonathan,

Thank you for taking the time to share your thoughtful feedback. We're pleased to hear that Gordon and his colleagues have provided such a consistently positive experience over the years. It's great to know that the personal approach, regular check-ins and clear communication have ensured the advice continues to reflect your changing circumstances.

Kind regards,
Abbey

Rated 5 out of 5 stars

Rathbones’ excellent service provision

I’m exceptionally impressed with the Rathbones team who have managed my investments for a number of years now. The returns I’ve enjoyed have been consistently well above average and I have real confidence that my investments are being efficiently and effectively managed. In particular, Angus Kerr and Julie Smith have given me excellent service along with Philip Baker in London.

March 31, 2026
Unprompted review
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Reply from Rathbones

Dear Fraser,

Thank you for your kind feedback. We're delighted to hear that you've had such a positive experience with the team over a number of years, and that the management of your investments has given you confidence and reassurance. It's great to know that the service provided by Angus, Julie, and Philip has stood out, and we very much appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

Trust, integrity and competence

My knowledge of financial management has been minimal and in Sam Olly I have found someone I trust completely and have complete confidence in his competence and integrity. He is always accessible and answers my questions with clarity and understanding of my limits. He also listens carefully and has gained an understanding of my family dynamics and the need for planning my future and the impact of those plans on my children. My son sums him up “Mum you’re in good hands”.

April 8, 2026
Unprompted review
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Reply from Rathbones

Dear Gillian,

Thank you for taking the time to share such thoughtful feedback. We're pleased to hear that Sam has provided advice in a clear, patient, and approachable way, and that you've felt confident and well supported throughout. It's especially encouraging to know that he's taken the time to understand your family circumstances and future planning needs. Comments like your son's are particularly meaningful, and we really appreciate you placing your trust in Rathbones.

Best wishes,
Abbey

Rated 4 out of 5 stars

Good service

David provides an efficient service to our family and is always at hand to deal with queries or slightly unusual requests. Investment performance has been challenging at times but that is no surprise given the impact of events at home and abroad.

April 7, 2026
Unprompted review
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Reply from Rathbones

Dear Henry,

Thank you for your feedback. We're pleased to hear that David continues to provide efficient and responsive support for your family. We also appreciate your balanced comments on investment performance - navigating challenging market conditions is never simple, and we're glad you've felt well supported and informed throughout. Thank you for your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones for people

I have been with Rathbones, Winchester, for many years and receive excellent service with regular notifications and recommendations on the state of the Market. David Kness, Investment Director, has been very diligent in looking after my portfolio, and the support staff (real human beings) are delightful.

April 7, 2026
Unprompted review
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Reply from Rathbones

Dear Jeanie,

Thank you for taking the time to leave your kind feedback. We're pleased to hear that you've received such consistent support from the Winchester team over many years, and that David's diligent approach has kept you well informed on both your portfolio and wider market developments. It's also lovely to hear your positive comments about the support staff - we'll ensure they are passed on. Your recommendation is very much appreciated.

Kind regards,
Abbey

Rated 5 out of 5 stars

Positive experience with Rathbones

All my family have been investing via Rathbones and David Kness at their Winchester office for over a decade. David and the team there are always very responsive and proactive in managing our investments and keeping us informed. I would certainly recommend them.

April 6, 2026
Unprompted review
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Reply from Rathbones

Dear Chloe,

Thank you for taking the time to share your kind feedback. We're pleased to hear that your family has been supported by David and the Winchester team for so many years, and that their responsive and proactive approach has kept you well informed. It's great to know you've felt confident in how your investments are managed, and we really appreciate your recommendation!

Kind regards,
Abbey

Rated 5 out of 5 stars

Wonderful investment portfolio management

My wife and I have been brilliantly looked after by the Rathbones team for many years. Our Investment Director, Jason Dalley and his team have been extremely helpful keeping closely in touch with us and looking after all of our varied financial needs.

April 6, 2026
Unprompted review
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Reply from Rathbones

Dear Robert,

Thank you for your feedback. We're delighted to hear that Jason and his team have provided such attentive and ongoing support, and that you've felt well looked after across your wider financial needs. It's also great to know the close communication and long-standing service have continued to meet your expectations.

Kind regards,
Abbey

Rated 5 out of 5 stars

David Kness, Winchester

We have been with David Kness at Rathbones Winchester for many years. We have found him extremely helpful, patient and kind, offering very sound advice.

April 4, 2026
Unprompted review
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Reply from Rathbones

Dear JK,

Thank you for your kind feedback. We're pleased to hear that David has supported you so well over many years, and that his patient, thoughtful approach and guidance have continued to meet your needs. It's also great to know you've felt well looked after by the Winchester team, and we very much appreciate your trust.

Best wishes,
Abbey

Rated 5 out of 5 stars

Kness is a cool calm professional.

David Kness is a worthy successor to Trevor Bell who was a hard act to follow! David handles our investments with aplomb and his guides to auxillary professional advise outside Rathbones has always born fruit. We look forward to seeing him soon.

March 9, 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Kram,

Thank you for taking the time to share your feedback. We're pleased to hear that David has continued the high standard of service you've come to expect, and that his management of your investments and guidance on wider professional guidance have been so valuable. It's great to know you feel confident in his approach, and we look forward to continuing to support you.

Best wishes,
Abbey

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