Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... See more
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Review summary
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Ordered on Monday, delivered on Friday! I initially panicked once I'd placed the order, worrying I had ordered from a dodgy Facebook advert, as my order went to 'out for delivery' status, without... See more
First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more
The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more
Company replied
Company details
Written by the company
Rattanpark Garden Furniture
Contact info
6 Leyland road , BH12 6HB, Dorset, United Kingdom
- info@rattanpark.co.uk
- rattanpark.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent. Top of list for service, prise, FREE delivery and the quality is there too. Nice people to deal with.
May 7, 2026
Unprompted review
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The delivery worked well
The delivery worked well, product arrived well packaged and a limited amount of fairly simple assembly was required. My concern was that the cushions would be cheap and uncomfortable but I was pleasantly surprised that they are as described. Set looks good and no issues. I feel it was very good value for money.
April 18, 2026
The furniture is really lovely and great customer service
The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2 spare covers out straight away. Fantastic customer services. The furniture has transformed our garden just in time for the lovely sunny weather.
April 13, 2026
Unprompted review
Reply from Rattanpark Furniture
Thank you so much for your wonderful review on Trustpilot! We’re delighted to hear that you love the furniture and that it has transformed your garden. It’s also great to know that Daniel was able to assist you quickly and provide the level of service we always strive for. We truly appreciate your kind words and wish you many beautiful, sunny moments enjoying your garden!
Excellent quality and Service
The quality of the furniture is excellent. I bought my high bar set 3 years ago and it looks as good as new. Daniel’s Customer Service was speedy and he has resolved my issue (not manufacturing fault but of our own making) speedily and efficiently. My replacement has arrived within 3 days. Im delighted. The sun has also come out so thats a bonus.
April 21, 2026
Unprompted review
Reply from Rattanpark Furniture
Thank you very much for your kind review. We are delighted to hear that you are satisfied both with the quality of the furniture and with our customer service. It is very important to us that every issue is resolved quickly and with the utmost care. We wish you many more years of comfortable use and plenty of sunny days to enjoy it.
Good product Great Service
I purchased a set of patio furniture back in 2024. All delivered as planned at the time and enjoying the furniture. Friends of our have very similar furniture but paid a lot more. Reason for posting a review now is that I had an issue, of my own making, and made some enquiries to RattanPark. Instead of them advising me what to do they went and fixed the problem for me. In this day and age it’s great to see proper decent customer service. Credit where it’s due. Fair play and I’d highly recommend not just for a decent product but they’re obviously decent bunch of people too.
April 15, 2026
Unprompted review
Reply from Rattanpark Furniture
Thank you very much for your kind review and for taking the time to share your experience. We’re delighted to hear that your furniture is serving you well and that our customer service met your expectations. We always strive to support our customers in the best way possible, so feedback like yours means a great deal to us. Thank you for your trust and recommendation.
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Fantastic customer service
We ordered garden furniture and covers from Rattan Park. Delivery was swift and we were kept updated. We ordered the wrong cover and Daniel could not have been more helpful in allowing us to change it and making sure we got the right cover to fit the set we had ordered. The furniture is fantastic, cushions are extremely thick and comfortable! Excellent communication and service, I would highly recommend Rattan Park.
April 17, 2026
Unprompted review
Reply from Rattanpark Furniture
Thank you very much for your kind review. We are delighted to hear that the delivery went smoothly and that the furniture and cushions met your expectations. We are also pleased that we could help you choose the correct cover for your set. Customer satisfaction is extremely important to us. Thank you for your trust and for recommending Rattan Park!
3rd purchase from rattanpark and as the…
3rd purchase from rattanpark and as the others, a simple transaction and fast delivery, all at a reasonable cost.
April 8, 2026
Reply from Rattanpark Furniture
Thank you for your review and for your continued trust in shopping with Rattanpark online store. We’re delighted to hear that the transaction was smooth and the delivery met your expectations. We truly appreciate your support and look forward to serving you again!
Good Quality Garden Storage Box
I ordered a garden storage box on 8th April and received it on 10th April.....
Super quick delivery the quality is amazing and it was really easy to assemble. Would definitely recommend.
April 8, 2026
Fantastic!
Fantastic customer service and very speedy delivery. Furnitures of a high quality and extremely well packed. Easy assembly, comfortable and look absolutely amazing.
April 7, 2026
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Really happy with my garden furniture
Really happy with my garden furniture. The customer service is excellent.
March 20, 2026
Unprompted review
Got to give a 5 star review perfect…
Got to give a 5 star review perfect furniture set and rapid delivery, just waiting for nice weather to enjoy it definitely recommend 5star from me
April 5, 2026
Furniture is good
Furniture is good, delivery arrangements poor, had lots of issues with forgetting to load etc. twice.
April 4, 2026
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Very helpful and sort out my issue I…
Very helpful and sort out my issue I will recommend
April 3, 2026
Really happy with the quality of the…
Really happy with the quality of the garden furniture and the order was here within a week.
April 2, 2026
Unprompted review
I recently purchased garden furniture…
I recently purchased garden furniture from RATTANPARK and I am absolutely delighted with my experience. From the very beginning, the customer service was excellent – friendly, responsive, and very helpful with all my questions.
The furniture itself is beautiful and of outstanding quality. It looks elegant, feels very sturdy, and is incredibly comfortable. You can really see the attention to detail and craftsmanship in every piece. It has completely transformed my garden and made it a perfect place to relax.
Delivery was fast and everything arrived in perfect condition, well-packaged and ready to use. The whole process was smooth and stress-free.
I highly recommend RATTANPARK to anyone looking for stylish, high-quality outdoor furniture and professional service. I will definitely be coming back for future purchases!
March 27, 2026
Unprompted review
Really not happy with the quality looks…
Really not happy with the quality looks very cheaply made
March 30, 2026
Reply from Rattanpark Furniture
Dear Customer,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you are not satisfied with the quality of the furniture. We sincerely regret that the product did not meet your expectations.
We would also like to mention, as respectfully as possible, that your review is the only negative opinion we have received regarding the Sicily Elite Left Hand Corner Set with Rising Table and Two Chairs in Grey Weave. A great many of our customers who have purchased this set have spoken very highly of it, and we have received many positive reviews for this product on Trustpilot.
That said, we fully respect that every customer has the right to share their own personal experience and opinion. We truly appreciate you bringing your concerns to our attention.
Please be assured that we are always striving to improve our products and service, and we remain committed to doing everything we can to ensure our customers are satisfied.
Thank you again for your feedback.
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generous amount of product in pack
generous amount of product in pack, fast delivery, good value, exact match for existing rattan furniture which was hard to find, thank you.
March 24, 2026
Awful quality going forward
Awful quality going forward . Our set is just 4 years old and is covered by 2 expensive covers during winter . The plastic strips especially under table have snapped in numerous places . We spent over 1200 on this and its falling to bits . Our cheap B&M sofa recliners have outlasted this and cost a mear 100.
I would expect a 1.2k item to last longer especially when its not used 7 months of the year .
** The order was supplied via Amazon ** if your covers are as bad as your furniture products I will give it a miss thanks **
April 6, 2026
Unprompted review
Reply from Rattanpark Furniture
Dear Customer,
Thank you for your message and for sharing your feedback.
We take all comments regarding the quality and durability of products very seriously. However, after reviewing our records, we have not been able to locate an order that we can associate with the situation described. We would therefore kindly ask you to provide your order number so that we can properly verify the purchase and investigate the matter.
At this stage, without being able to identify the order, we are unable to confirm whether the furniture in question was purchased from us. For this reason, we would appreciate the opportunity to clarify this before commenting further on the product itself.
We would also like to note that while protective covers can help maintain furniture, their effectiveness depends on factors such as quality, fit, and materials. A higher price does not always guarantee better performance or suitability. In some cases, covers that are not properly matched to the furniture may contribute to premature wear of certain components.
For our products, we recommend using dedicated covers from our range, which are specifically designed to provide optimal protection and compatibility with our furniture.
Once we receive your order number, we will be happy to review the matter further and assist you accordingly.
Kind regards,
Customer Service Team
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