RAW2KReviews 

1,718
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and professional, making the collection process smooth and pleasant. Many people appreciate the honesty in describing vehicle issues, with descriptions often being reliable and accurate. The service is often described as amazing, with some finding the overall process easy and efficient. However, some customers also noted issues with vehicle descriptions, citing instances where damage was not fully disclosed or photos lacked detail. A few other people also felt that the quality of some vehicles was compromised by forklift damage or incorrect mileage readings. Additionally, some reviewers were not happy with unexpected charges for collection or membership fees, and a few reported issues with missing items or incorrect vehicle information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product descriptions, with many customers reporting that vehicles... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the staff as friendly,... See more

Price

Reviewers mention ambiguous feedback about price, with some finding prices affordable and fees reasonable,... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that vehicles often arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid o... See more

Company replied

Rated 4 out of 5 stars

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

Company replied


Company details

  1. Auto Auction
  2. Online Auction Service
  3. Salvage Dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,718)

261 reviews in the last 12 months

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Rated 1 out of 5 stars

MB and his back door staff (no…

MB (Director) and his back door staff (no pun intended) do not take responsibility for anything. I hired a driver to collect two bikes, one from Walsall the other from Preston on the same day. Driver arrived at Walsall to collect and was told to pay storage and same day collection Totalling £250. He relayed the message. I got in touch with their online staff who at first appeared helpful, however, after explaining my late collection was due to ill health, I was expecting them to understand. Afterall, my driver was there to collect to make additional room for them.

At first, I told them I could not afford the storage charges on the day and would have to reject the lots. However, my driver was wiling to pay on my behalf. all payment attempts failed as their internal server was experiencing issues according to staff on site. At this point, my driver had been there three hours and was expecting a full days pay.

I mailed through to explain the situation. To my surprise, I got a rude reply telling me I was to expect a refund, lots removed from account and account suspended indefinitely.
After several email exchanges with MB and SW (account manager), retained their decision to permanently suspend my account. I have now commenced legal proceedings to claim expenses incurred paying out my driver.

May 28, 2026
RAW2K logo

Reply from RAW2K

As you are aware of the procedures of RAW2K, when a vehicle is won at auction, individuals have to make a booking which is when you would make payment as well. You are not able to just turn up at sites to make a payment and then collect as you are well aware. We have set procedures to which were not followed by yourself in this matter. Unfortunately, this has resulted in the suspension of your account.

Rated 5 out of 5 stars

I have used this site quite a few times…

I have used this site quite a few times now , great prices and good stock . Smooth payment and pick up links . Great experience
Thank you

May 19, 2026
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Reply from RAW2K

Thank you for your amazing review! As always at RAW2K we are here to help the best we can. We are pleased you had a great experience :)

Rated 5 out of 5 stars

The guys at the pick up point were…

The guys at the pick up point were really helpful. Straight in and out. Talked with respect. Carnt fault them at all.

May 15, 2026
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Reply from RAW2K

Thank you for your review!! Amazing review of our site staff :)

Rated 1 out of 5 stars

I purchased a vehicle the mileage…

I purchased a vehicle the mileage showing 93,000 when I bought the car home got a new Key made and the dashboard said 200,000 miles I emailed them back they said we can only give you £100 towards your next car absolutely been robbed Miss advertising

May 13, 2026
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Reply from RAW2K

We are sorry you experienced this. Having reviewed this matter, this milage information was provided in the extra information when you had placed a bid on the vehicle, which it is a persons responsibility when placing a bid to ensure that it is the vehicle they wish to bid on, taking into account all details provided.

Rated 1 out of 5 stars

Used to be a decent place years ago

Used to be a decent place years ago, but now it’s gone downhill badly. Items arrive far more damaged than described, and broken parts are conveniently missing from the photos. Worst experience was buying a motorcycle HPI clear that turned out to be stolen now insurance wants it back and the seller has been zero help dealing with the situation. Customer service avoids responsibility and communication is terrible. Would not trust them again.

I contacted the insurance company, they do hold interest and now wants the motorcycle back and keeps harassing me they won’t change the stolen mark and Raw2k still saying for me to contact them what a joke. I’ll contact solicitors

You guys not assisting me at all, you should take the bike back and deal with them yourself that’s the minimum you could support me with that.

** Same day they blocked my account for no reason and no refund for my membership that I’ve already paid? **

May 13, 2026
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Reply from RAW2K

At RAW2K we have been in communication with you and assisted the best we can. You had been advised to communicate direct with the insurance companies as we auction on behalf of the police who advised that the insurance hold no interest.

Rated 5 out of 5 stars

Customer service

Great company to buy from everything as described

May 5, 2026
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Reply from RAW2K

Thank you for your review! As always we do our up most to ensure all goes well and things run smoothly!

Rated 1 out of 5 stars

I was sold stolen bike from RAw2K and…

I was sold stolen bike from RAw2K and still I didn’t got my Half refund . It’s still more then a year .and it’s still not solved

April 27, 2026
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Reply from RAW2K

We believe that you have been addressed and advised regarding this matter.

Rated 5 out of 5 stars

we are very satisfied

we are very satisfied. the staff is very helpful and friendly. only the best reviews

April 23, 2026
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Reply from RAW2K

Thank you for your review! As always we do our upmost to ensure customers are assisted where possible!

Rated 3 out of 5 stars

Shouldn’t have to pay for a collection…

Shouldn’t have to pay for a collection slot even same day collection should be free… after all we are emptying the yard quickly for you to reorganise.
Not being able to view the vehicle before bidding is very high risk however I appreciate it’s difficult to accommodate the public on such sites as can be dangerous.
I have been charged £50 collection fee on each of my last 2 collections which were collected on the following day. Both more than 24 hours past the auction time.
Walsall site West Midlands ??

April 29, 2026
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Reply from RAW2K

Thank you for your review. As per the T&C's the collection fee is a standard within the same 24 hrs. We understand your opinion and regarding viewing vehicles, we will always assist where possible to answer questions via email.

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