Rawlings Opticians & Hearing Care Reviews 

1,556
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and highly knowledgeable, often making them feel comfortable and well-cared for. Many highlight the thoroughness of examinations and the clear, unhurried explanations provided by the optometrists and audiologists. The customer service is frequently described as exceptional, with people appreciating the attentive and caring approach. Reviewers are also pleased with the wide selection of products, including frames, and the overall efficient and delightful experience, often noting a lack of pressure to purchase. Many feel secure in the knowledge of receiving continued great care.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for their professionalism,... See more

Product

Clients share positive opinions on product, highlighting the excellent personalized service and the wide... See more

User experience

Users describe positive interactions with the user experience, highlighting the attentive, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and outstanding service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,556)

459 reviews in the last 12 months

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Rated 5 out of 5 stars

Been with the Croydon branch of…

Been with the Croydon branch of Rawlings for over 30 years and have seen the same optometrist for the majority of this time.
Always easy to get an appointment and I always feel welcomed and well cared for.

March 4, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Wow, 30 years!!! Thank you so much for your loyalty Jenny and we really appreciate your kind words!

Rated 5 out of 5 stars

Honest Opticians

I have always found the staff very helpful, polite and indeed very approachable.
No hidden costs, I have full trust in the advices given. Their driving principle I believe is safeguarding their customers best interests.

I have no reason to hesitate to recommend Rawling Opticians for those looking for an honest and clear guidance.

I wish Rawlings more successes and hope more branches are established for the benefits of more customers.

March 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a lovely review, thank you so much for taking the time to write it! We really appreciate the recommendation and 5-stars as well.

Rated 5 out of 5 stars

Appointments on time

Appointments on time. Staff and optician very polite and helpful.

March 13, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the 5-star review!

Rated 5 out of 5 stars

Local opticians

I booked an appointment with Rawlings opticians to sort my ear out, booked the appointment through the website, really easy and straightforward, I had a follow up call, really helpful and friendly member of staff, at my appointment,the member of staff was very professional and friendly,talked me through the process and made sure I was ok through the process. I would recommend this opticians, great service they offered

March 17, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for your kind feedback and the 5-stars! So pleased everything went so well.

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Rated 5 out of 5 stars

Exceptionally good opticians

Not the cheapest optician but certainly one of the best I have used. I have now been a regular for the last few years and intend to continue to do so.
The reception staff are very professional and friendly and the optometrists are exceptionally knowledgable and helpful.

I would have no hesitation in recommending them.

March 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to hear you were so happy with your experience at Rawlings in Chandler's Ford Steve! Thank you for leaving us a review and recommending us.

Rated 5 out of 5 stars

Excellent for both eye care and hearing care.

Having always placed absolute trust in Rawlings Opticians in Alresford I had no hesitation in having a hearing test there.I have been really pleased with the hearing aids recommended and supplied by Rawlings.Recently there was a small problem with one of them but I was able to get a very speedy appointment and saw Ryan.He was so pleasant knowledgeable, and reassuring and I left with all of my concerns addressed.From my personal experience with Rawlings in Alresford,both for eye care and hearing care,I cannot recommend them too highly.

March 7, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the recommendation Denise! Customer feedback like this is so important to independents like us, so we really appreciate it.

Rated 5 out of 5 stars

Positive client centred experience

Easy booking, prompt service. Lovely practitioner explained clearly. Overall a very positive client centred experience.

March 10, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a wonderful review, thank you Gabriella! Really appreciate the 5-stars.

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Rated 5 out of 5 stars

Great ear microsuction experience

My experience was great because I had muffled hearing when I went in to have my ears micro-suctioned and I came out with all the wax gone and with hearing restored. I haven't always had great experiences with micro-suction so thought I would go to Rawlings for ears for the first time, as they look after my eyes so well. I wasn't disappointed. Thank you

March 5, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased the wax removal worked so well for you and your hearing is restored Julie! Thank you for choosing Rawlings and awarding us 5-stars.

Rated 5 out of 5 stars

Always professional

Eye test was thorough. All staff very pleasant and helpful. Very helpful with advice on spectacles.

February 27, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Couldn't ask for any more could you Julie! Thank you so much for the 5-stars.

Rated 5 out of 5 stars

Excellent service, friendly helpful staff

I visited the Croydon branch on 12th March for my routine scans, eye examination and sight test, and to choose two new pairs of glasses. I've been going to this store for a couple of years, and highly recommend them. My optometrist Francesca was very thorough, friendly and answered all my questions. The various staff who helped me choose and order glasses were all friendly and helpful (I'm sorry I didn't remember your names). I find it a real challenge to find frames that comfortably fit my wide face, so I was there for ages trying on various frames and getting them comprehensively adjusted multiple times until we had two suitable pairs. One will be my first pair of varifocals and I was very grateful for all the explanations about the lenses and tips on getting used to them. Overall a great customer experience, thank you.

LB

March 12, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

It really is a wonderful team at Croydon and Francesca is a brilliant optomoterist so it's lovely to see you agree Leanne! Thank you for the feedback and the recommendation.

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Rated 5 out of 5 stars

Great service

Easy to make an appointment on line, then reminded in good time - ( my dentist reminds me late on the afternoon before my appointment- what help is that ?)
Staff friendly and efficient- not pushy about frames- I highly recommend.

March 12, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Haha nice to know we are more 'on the ball' than your dentist! Thank you so much for the recommendation and 5-stars.

Rated 5 out of 5 stars

Very thorough eye exam

Very thorough eye exam, very professional and top notch

March 6, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Appreciate the feedback Scott! Thank you so much.

Rated 5 out of 5 stars

Such a lovely opticians

Such a lovely opticians, immaculate inside lovely range of glasses and really helpful and attentive staff. Thank you, Katie for looking after me.

March 11, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Wonderful feedback for our branch and about Katie! Thank you so much Tim.

Rated 5 out of 5 stars

Emma has taken over me as client from…

Emma has taken over me as client from Mrs Potts and was excellent - very good explanations and information including, unasked, about driving.

March 6, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback for Emaa, thank you Hugh! Emma is great, so really nice of you to say so.

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Rated 5 out of 5 stars

I’ve been attending Rawlings for many…

I’ve been attending Rawlings for many years originally in Winchester and now in Stockbridge and have always had confidence in the level of service provided. On my recent visits Katie was very thorough in testing my eyes and following through an issue after recent cataract surgery as well as carefully explaining the results. Sally was vey helpful when choosing new lenses and frames and spent a considerable amount of time in ensuring they fitted well. Thank you - excellent customer service.

January 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What a lovely review, thank you so much Margaret! It's so nice when we have feedback like this from someone who has experienced more than one branch.

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