Rawlings Opticians & Hearing Care Reviews 

1,556
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and highly knowledgeable, often making them feel comfortable and well-cared for. Many highlight the thoroughness of examinations and the clear, unhurried explanations provided by the optometrists and audiologists. The customer service is frequently described as exceptional, with people appreciating the attentive and caring approach. Reviewers are also pleased with the wide selection of products, including frames, and the overall efficient and delightful experience, often noting a lack of pressure to purchase. Many feel secure in the knowledge of receiving continued great care.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for their professionalism,... See more

Product

Clients share positive opinions on product, highlighting the excellent personalized service and the wide... See more

User experience

Users describe positive interactions with the user experience, highlighting the attentive, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and outstanding service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,556)

459 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff always give their time

The staff always give their time. Never rushing, making sure that the whole experience is of the highest standard.Iam really grateful for that. I took my eyes for granted until at sixty I had two retinal detachments.Rawlings give me peace of mind if I have any concerns.

March 5, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased we gave you peace of mind Janet! Really nice to read reviews like this that show how we can help make peoples lives easier.

Rated 5 out of 5 stars

Great service

Very helpful and polite people. Really good choice of glasses, and fitting and measuring was really careful.service with a smile.

February 27, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you so much!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Sally was really helpful in choosing my frames and ensuring I had the right lenses. I wouldn't go to anyone else!

February 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Glad to hear it Julia! Thank you fore taking the time to leave Sally and the team at Stockbridge 5-stars.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, I have been a satisfied customer for many years.

February 27, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased to hear this and thank you for the 5-stars!

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Rated 5 out of 5 stars

Excellent service

Excellent service. I had previously been advised that my cataracts were getting to the stage where they would need attention. I decided to go ahead and had the cataracts in both eyes removed in January and had a follow up appointment with Kim last week. She gave me a thorough eye examination for new glasses and recommended varifocals to correct the vision in my right eye due to my astigmatism and my near vision in both eyes. I then saw the reception staff who recommended frames and styles of glasses and these are now on order. All of my dealings with the staff at Rawlings were dealt with in the most friendly, caring and professional way and I would thoroughly recommend this practice to everyone.

March 5, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Sounds like the team at Chandler's Ford did such an amazing job, thank you for sharing your feedback Peter!

Rated 5 out of 5 stars

We've always had a smooth friendly experience.

We've always had a smooth, friendly experience at Rawlings in Hedge End. My two children go there for their eye tests and are very happy going.

February 25, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased your children enjoy their visits to Rawlings! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Helen was excellent

Helen was excellent. She is very thorough and friendly throughout my entire visit. All the staff are very helpful.

February 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback for Helen! Thank you so much for taking the time to leave it Alison.

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Rated 5 out of 5 stars

Went all over looking for my glasses

Went all over looking for my glasses. Went to Banstead .When id given up ,passed Rawlings and decided to go in.
So pleased I did. A lovely gentleman ,with lots of patience, helped me with a selection; found my glasses!!!
Also got them in less than s week! So impressed.👏🏻👏🏻👏🏻

February 19, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Hope you love your new frames and we see you again Diane! Thank you so much for the kind review.

Rated 5 out of 5 stars

Rawlings has been brilliant for years…

I have been going to Rawlings for years first at Croydon and now at Caterham. At both locations, the team are extremely friendly and professional. The whole experience is an absolute delight and I would highly recommend to anyone needing an eye test or just fancies some new glasses.

February 21, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to hear such positive feedback for both branches, thank you Ian! Really appreciate the recommendation.

Rated 5 out of 5 stars

Rawlings are doing their best to make…

Rawlings are doing their best to make eye tests constructive and helpful. They have years of experience and want clients to go away feeling helped and better. I have been their client for years.

February 9, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

We really do try to explain everything clearly as it's important you understand your examination, so its great to hear you felt that was the case Marianna!

Rated 5 out of 5 stars

Great opticians

Great opticians - very efficient and friendly

February 19, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much!

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Rated 5 out of 5 stars

Child eye test

I recently took my child for an eye test at Rawling Purley and was impressed with the experience. From the moment we arrived, the team was welcoming.
The child eye test was carried out very professionally. The optometrist explained everything clearly and used a friendly, calm approach that kept my child relaxed. It was clear they have great experience working with children.
The whole appointment felt thorough and unhurried, and I left feeling confident that my child’s eye health had been carefully checked. I would highly recommend Rawling Optical to any parent looking for a professional and child-friendly eye test service.

February 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

What wonderful feedback for the team at Purley, thank you so much! It is so gratifying to hear a child's experience at the opticians was so positive and will hopefully continue.

Rated 5 out of 5 stars

First class service in every respect

A very thorough and professional eye test. What was being tested was excpalined throughout. Staff friendly and helpful and adjusted frames

February 12, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for the review David!

Rated 5 out of 5 stars

Vision and hearing check ups

Just had my sight and hearing check ups and very pleased with the service and help I had with both. I came away confident that I was in great hands after clear and informed advice on what I needed to look after my sight and hearing.

February 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to hear James! So pleased your visit to our Winchester branch was such a positive experience.

Rated 5 out of 5 stars

Glasses needed new lenses

I stopped by the shop to ask if a pair of my reading glasses could be fitted with new lenses and all the staff that I interacted with were very helpful. I was able to pop back later for an eye test (which was a very positive experience) and then we agreed on the prescription to be used for the new lenses and how I would use the glasses. Overall a great experience.

February 6, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Wonderful news, thank you so much for choosing Rawlings David! Really appreciate the 5-stars.

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Rated 5 out of 5 stars

Each procedure was fully explained step…

Each procedure was fully explained step by step. Consideration given to my comfort. Time allowed for questions and thorough answers given.

February 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Perfect review of our service, thank you so much Sandra!

Rated 5 out of 5 stars

Professional service

Easy to book online and follow-up call was useful to understand what to expect and advise of cost and pre-treatment.
No waiting around for appointment and process itself was painless and took all of 2 mins max for micro suction of one ear.
Expensive but well worth it for immediate relief!

February 3, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you Francesca! We really hope the quality of service and the brands we offer means we don't seem so expensive!

Rated 5 out of 5 stars

5 * service & with a smile!

5 * service & with a smile!
Helpful, informative, everything that’s good to make an informed decision.
Highly recommended

February 14, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Love it! Thank you for your 5-stars Lindy.

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