Very straightforward web site, easy to navigate through to the point of purchase. Next day delivery as promised, even though we ordered late on the previous evening. Very impressive strong, protect... See more
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Review summary
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Brogan kindly answered my chat request. She didn't take long to understand my wireless charging problem with my new Google pixel 10pro. She thought out of the box, and offered to send me an aftermark... See more
Fantastic company all round, from the next day delivery to the customer service. I now have 3 devices with raylo, absolutely chuffed to bits. As I have recently been through a DRO down to some bad lif... See more
Company replied
This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile co... See more
Company details
About Raylo
Written by the company
- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
4.5
Excellent
24K reviews
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Slight delay with delivery but when it…
Slight delay with delivery but when it came all good!
April 25, 2026
Reply from Raylo
Hi Peter,
We appreciate your feedback and are glad everything was good when your order arrived.
We appreciate your feedback regarding the delivery delay, thanks for sharing this with us.
Thanks,
Team Raylo
Very good phone and the online service
April 25, 2026
Very poor experience
Very poor experience. I received a device with Windows Home installed, but this was not mentioned on their website. There was no information at all about the operating system.
When I contacted them to explain that Windows Home does not support what I need the device for, and that I required Windows Pro instead, I requested either a refund or an exchange. I was then told I would be charged three times the monthly price to return and reorder, despite being on a month-to-month contract.
The website lacked clear information, and the customer service was very poor.
April 18, 2026
Reply from Raylo
Hi Ishan,
When cancelling within the 14-day cooling-off period, if a brand-new device has been opened, a warranty activation fee applies. This is because once the device is unsealed, it's no longer classed as brand-new and its warranty has been activated, which affects its value.
Our team will be in touch to help resolve this with you.
Thanks,
Team Raylo
I'm happy with how I ordered my new…
I'm happy with how I ordered my new phone and how I received my phone well happy with the phone I got ...
April 25, 2026
Reply from Raylo
Hi Teri,
We're so glad you had a positive experience with our service.
Thanks for your review.
Thanks,
Team Raylo
Easy process and and great solution for…
Easy process and and great solution for any business. Fast delivery too
April 24, 2026
Fast delvery
April 24, 2026
Highly recommend Raylo.
I have been a customer of Raylo for a good time now and would truly recommend. Have had zero issues in all aspects consisting of excellent pricing, customer service and most importantly peace of mind on that you are dealing with a good and reputable company in my eyes.
So all in all, if you are considering using these guys, I would highly recommend them through my experience.
April 24, 2026
Fantastic customer service
Very easy to deal with customer services was fantastic kept updating all the time on where the order was
April 24, 2026
Everything went fine until I ran into…
Everything went fine until I ran into some financial difficulties - I made Raylo aware of this and set up a promise to pay, which was met. They then reported a missed payment and tanked my credit score before I was about to apply for a mortgage. Also, make sure the money is available before 5pm on the day as they take it randomly and if the money isn’t there as you haven’t been paid yet that day or it’s a different account for DD’s, they will report it and your credit score tanks. I am locked in to them at present but I am really disappointed in the service - the AI chat does not help either. I wanted to warn others before making the jump to use Raylo.
I understand my expectations are for good customer service, and clear indication of what certain actions will lead to, but Raylo clearly have not cared enough to offer this upfront, I expected a little more for loyal customers.
March 27, 2026
Unprompted review
Reply from Raylo
Hi Cenzy,
At Raylo, we completely understand that financial situations can change, and if you're having difficulties, we encourage you to get in touch with our team.
We’ll always do our best to support you and help find a way forward.
A member of our team will be in touch to discuss this with you further.
Thanks,
Team Raylo
I'd give u more but ur missed payment…
I'd give u more but ur missed payment fees are absolutely shit nearly double payment for being a day late
April 24, 2026
Reply from Raylo
Hi Ash,
At Raylo, we always try to make things as easy as possible, but if a payment is missed, we do apply a late payment fee as outlined in the hire agreement.
We completely understand that financial situations can change, and if you're having difficulties, we encourage you to get in touch with our team. We’ll always do our best to support you and help find a way forward.
A member of our team will be in touch to discuss this with you further.
Thanks,
Team Raylo
Paddy was extremely helpful and…
Paddy was extremely helpful and understanding with my enquiry.
Thank you
April 24, 2026
Everything was made simple and easy to…
Everything was made simple and easy to understand
April 17, 2026
Reply from Raylo
Hi,
We appreciate your feedback and are happy that everything was simple and easy to understand for you.
Thanks for the review.
Thanks,
Team Raylo
Easy and friendly, paddy was great.
Easy and friendly. One of the best AI to person systems I've used. Paddy was great
April 24, 2026
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