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Raylo Reviews 23,566

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TrustScore 4.5 out of 5

4.5

Electronics Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting that refurbished items appear brand new. Many consumers highlight the excellent service, fast delivery, and the ease of the ordering process, appreciating the smooth user experience and clear communication. People also find the pricing reasonable, offering a cost-effective way to acquire desired technology. However, some customers also noted issues with delivery times, stating that their items arrived later than the advertised next-day delivery. A few reviewers mentioned receiving incorrect accessories or experiencing difficulties when problems arose, citing non-existent responses or slow replacement processes. Additionally, some people felt the rental nature of the service was not clearly communicated upfront.

What people talk about most

Product

Reviewers mention positive feedback about product quality and availability. Many customers are impressed with... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Clients share positive opinions on service, frequently highlighting excellent customer service, fast... See more

User experience

People report positive experiences with user experience, highlighting the easy and straightforward processes.... See more

Price

Users describe positive interactions with price, finding them reasonable and competitive. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward web site, easy to navigate through to the point of purchase. Next day delivery as promised, even though we ordered late on the previous evening. Very impressive strong, protect... See more

Company replied

Rated 5 out of 5 stars

Brogan kindly answered my chat request. She didn't take long to understand my wireless charging problem with my new Google pixel 10pro. She thought out of the box, and offered to send me an aftermark... See more

Rated 5 out of 5 stars

Fantastic company all round, from the next day delivery to the customer service. I now have 3 devices with raylo, absolutely chuffed to bits. As I have recently been through a DRO down to some bad lif... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile co... See more

Company details

  1. Electronics Store

About Raylo

Written by the company

  • UK's most loved tech subscription service

  • Join over 100,000+ subscribers

  • As seen on TV, in The Guardian and This is Money

  • More affordable, flexible, and planet-friendly

 

GET STARTED

 

Contact info

  • 5 New Street Square, EC4A 3TW, London, United Kingdom

  • raylo.com

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 5 out of 5 stars

This is the 3rd mobile phone I have…

This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile contract. Would recommend!

April 17, 2026
Rated 5 out of 5 stars

Fantastic 5*s all across the board.

The website was very easy to navigate and find what you’re looking. The payment plans are affordable and offer great value. The order arrived within 2 days of ordering my product. Fantastic service, customer service is second to none.

April 19, 2026
Rated 5 out of 5 stars

Great company and service

Raylo made ordering super easy and I wanted the option of trying Apple devices before moving from Android, so the option to have a a monthly rolling contract and terminate after a month was perfect for me.

April 24, 2026
Rated 1 out of 5 stars

Watch is perfect how ever it came with…

Watch is perfect how ever it came with a charger that wasn’t compatible so had to go and buy a new one just to be able to use my watch

April 24, 2026
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Reply from Raylo

Hi Steph,

At Raylo, delivering an exceptional customer experience is our top priority, so we're genuinely sorry to hear about this issue.

We have sent a request for more information and a member of our team will be in touch shortly to help put things right.

Thanks,
Team Raylo

Rated 5 out of 5 stars

Very cooperative team

Very cooperative team. Adam and Sinead are helpful and know customer care and service. AI responses are fast and available 24/7. Well done Raylo!!

April 23, 2026
Rated 5 out of 5 stars

I ordered a refurbished phone and was…

I ordered a refurbished phone and was sent the wrong one by mistake. I contacted Raylo via WhatsApp and they have been really helpful in guiding me how to return and arrange a replacement for me. I am extremely pleased with the service.

April 24, 2026
Rated 5 out of 5 stars

Get it and it's worth it-

When I have the Google pixel 9, it was my first time using it. I was planning to get a new phone since my iPhone XR is getting glitchy- which is I found this website and it really helps as well. Thank you.

Also the delivery was perfect service.

April 24, 2026
Rated 4 out of 5 stars

Upgrade was easy.

I was reminded of my option for an upgrade without the need to check. Upgrading was easy and the return delivery was free via post office with clear instructions on how to clear the return phone off my data and how to post it.

April 24, 2026
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Reply from Raylo

Hi Kim,

We're happy to hear that you found the upgrade process straightforward and appreciated the clear instructions for returning your phone.

Thank you for your positive feedback.

Thanks,
Team Raylo

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