Thank you Hussain Asgar Ali for organizing wonderful trip. We really enjoyed alot. Everything went perfectly as planned from the hotel in Dubai ‘ Novotel Suites Avenue’ to the whole activities we... See more
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Review summary
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Reviews shaping this summary
We booked the evening safari with rayna tours and we enjoyed every minute of it. Abdul with his calm and confident driving allowed us to enjoy the dune bashing!!! We enjoyed the camel rides, the dinne... See more
Company replied
A very comfortable tour it was …which v all enjoyed. Mr Kamran was excellent as our tour guide & somebody who managed time very well & made are visit to each & every venue enjoyable. He also added... See more
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What made the experience great was Mr Junaid Nawazish who told us everything and more of what we wanted to know during our 2 day trip of Dubai and Abu Dhabi. We carefully selected only the best places... See more
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Company details
Written by the company
Founded in 2006, Rayna Tours is a destination management company based in UAE licensed by the Government of Dubai's Department of Tourism and Commerce Marketing (DTCM). Over these years, it has established its offices across Dubai, Sharjah, Abu Dhabi, Singapore, Malaysia, and India. Presently, the Destination Management Company has over 500 multilingual travel professionals and continues to expand its presence to other countries in the near future and increase its services with new and innovative ideas.
Contact info
ACICO Business Park Building, Office # 703, 704,705, Port Saeed Road, Deira, Behind Nissan Showroom, P. O. Box 111306, Dubai – UAE, 111306, Dubai, U.A.E.
- 04 208 7444
- inquiry@raynatours.com
- raynatours.com
4.7
Excellent
35K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT TEAM WORK WITH IN LIMITED TIME…
GREAT TEAM WORK WITH IN LIMITED TIME LINE. I SINCERELY APPRECIATE YOUR EFFORTS. YOU HAVE A TOP NODGE POTENTIAL SKILLS WITH 100% KNOWLEDGE TO BREAK THE BOUNDARYS WITH OUT LOOPS .
HEARTFULL THANKS TO ENTIRE TEAM
August 13, 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your feedback with us.
We are thrilled to know that we could make your recent trip a memorable one. We truly appreciate your candid review -your input helps us grow, and we remain committed to raising the bar even further.
We look forward to your continued association with us.
Do visit our website or connect with your travel agent to explore more amazing destinations with Rayna Tours.
Warm Regards,
Team Rayna
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Great Experience with Rayna Tours
Rayna Tours was excellent. I opted for the Express Process (within 30 days), and they scheduled my US visa interview in just 3 weeks. Ms. Sakshi managed everything efficiently, she was prompt, responsive, and answered all my questions. Highly recommend their service!
August 8, 2025
Unprompted review
Reply from Rayna Tours
Dear Mr. Arif,
At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery. We are happy to hear also that our colleagues especially Ms. Sakshi, were able to delight you so well.
Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work. We hope to be of service again to you and your family in the near future.
With Regards,
Team Rayna
We had an amazing experience with Rayna…
We had an amazing experience with Rayna Tour! they guaranteed us that they would arrange a US visa appointment within 60 days, and they absolutely lived up to that promise They managed to secure our US visa appointment within just 60 days, which was impressive given the usual wait times. From start to finish, their team handled everything with professionalism and efficiency.
They took complete care of our DS-160 form processing, ensuring all the details were correctly filled out and submitted on time. What stood out even more was how smoothly they arranged our interview at the consulate — we didn’t have to worry about a thing!
The staff was always responsive, knowledgeable, and helpful throughout the entire process. Their guidance and support made our visa application procedure feel easy and stress-free.
If you're looking for a reliable and experienced team to handle your visa process, I would highly recommend Ryna Tour. They truly deliver what they promise!
August 7, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
We are truly delighted to know that both our company and services have exceeded your expectations. Your kind encouragement means a lot to us. We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Feel free to explore more with us by visiting our website or getting in touch with your travel agent.
Warm regards,
Team Rayna
Rayna tour has excellent service the…
Rayna tour has excellent service the entire team has been super cooperative and provided the best service,agent neetesh is very good with his work
August 6, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
We are truly delighted to know that both our company and services have exceeded your expectations. Your kind encouragement means a lot to us. We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Feel free to explore more with us by visiting our website or getting in touch with your travel agent.
Warm regards,
Team Rayna
Rayna Tours ,amazing and time conscious company.
Rayna Tours is an amazing company,you get exactly what you what you paid for.During our stay in Dubai we did Dubai City tour & Desert Safari,both we did with Ryna Tours company .Mr Sala Ud Din Ayoubi was our driver for the Dubai tour,he was very hospitable and very knowledgeable.Desert Safari we did with Mirza Humayun very hospitable as well.Good job.I highly recommend Rayna Tours for your Dubai vacations.
August 1, 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you so much for taking the time to share your wonderful experience!
We are truly delighted to hear that our services exceeded your expectations. Your kind words and encouragement mean a great deal to our entire team.
We look forward to welcoming you back and being part of your future travel adventures. Until then, feel free to explore more with us via our website or through your travel agent.
Warm regards,
Team Rayna
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Great work and very kind
Great work and very kind , experience that makes a difference in your visa application or vacation planning
Thank you Sakshi !
August 2, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
We are truly delighted to read your feedback. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Experience was very smooth and Shruti…
Experience was very smooth and Shruti was really helpful
July 22, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
We are truly delighted to read your feedback. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Great experience
Kiran helped us immensely during the entire documentation process. The whole process was smooth, and we always got all our queries answered immediately. Very satisfied with the service!
July 9, 2025
Unprompted review
Reply from Rayna Tours
Dear Ms. Ananya,
At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery. We are happy to hear also that our colleagues especially Mr. Kiran, were able to delight you so well.
Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work. We hope to be of service again to you and your family in the near future.
With Warm Regards,
Guest Experience Team
Rayna Destination Management
Ours Safari driver Ziafat Ali from Ryan…
Ours Safari driver Ziafat Ali from Ryan tours made my experience extra special He is super sweet and caring and he made sure that we remain comfortable during the tour.
June 20, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
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Ziafat Ali and Rayna tourism thank you
June 20, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
I was applying for US visa for one of…
I was applying for US visa for one of my colleague and Sakshi helped us with the application. From the beginning, she was professional and finished the application and we received the appointment much earlier than promised. Thank you, Sakshi and Rayna Tours
June 16, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Legit agency for Dubai visa
They are legit. But pay attention to the process, pay on website then you have to email/Whatsapp them again with the documents. You may have to push or check on the process but you’re likely to get a visa on time. Thanks Mr. Pavan Pawar.
June 16, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
A fantastic company with very…
A fantastic company with very professional staff. I would like to give recognition to Mr Slava Popov who is an absolute gentleman. Thank you for the memories, from one very happy customer.
October 5, 2024
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
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Quick and easy
June 16, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Fast and hustle free
Smooth and efficient visa application process! Pavan Pawar provided Clear instructions, helpful, and fast processing time. Highly recommend!
June 12, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Poor Experience – No Transparency, Still Waiting for Refund
I applied for a 60-day UAE visit visa from Portugal through Rayna Tourism. They charged AED 3,300 — including AED 2,500 as a security deposit. My visa was rejected, and when I asked for proof, they send one screenshot they refused to provide any pdf documents and just said to check online, which didn’t work.
Since then, I’ve been asking for my AED 2,500 refund, but all I get are delays and excuses. No proof, no proper reason just repeated apologies.
Most agencies charge AED 1,000 as security, but Rayna charges much more and isn’t returning it. Very disappointed. Not recommended.
June 9, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
I applied for a tourist visa
I applied for a tourist visa, just like some other reviewers here, they never applied for the visa and claim there was a rejection without no rejection letter to proof it, just a fake screenshot. Do not use this company to do any visa application.
May 9, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
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Hussain Akhlaq was a very nice…
Hussain Akhlaq was a very nice driver.We booked the jeep safari excursion and he was kind polite and very helpful. Made the experience fun for us. We enjoyed our time.
May 31, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Great agency for making visa
Great agency for making visa, fast and trusted
May 31, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
fun tastic
I have a safari ride with Hussein Akhlaq and he really now how to drive in the dessert and he also good at taking photos. It was really fun and exciting experience we have
May 26, 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
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