raythesharpener.com Reviews 2

no customer support and treat customers like crap once they have your money pos

So, here’s how it all began: scrolling through social media, I stumbled upon this guy’s posts. (Yes, I know, my first mistake. Let’s blame my gullible side for falling for those polished videos and “too good to be true” claims.) Convinced, I went ahead and ordered the Pro Edge + knife sharpener thinking I’d made a wise decision. (Spoiler alert: I hadn’t.)

Fast forward to the day it arrived—oh, the joy! (Trust me, that joy nosedived faster than a dull knife on a chopping board after just one use.) I decided to try it on my knives, and here’s the fun part—I was scared to tell the guy what I really used it on. (Why, you ask? Because this guy has an excuse ready for every scenario.)

If I said I used it on my Coles or IKEA knives, I’d get the “Ahhh, those steels are too soft!” line. If I dared to mention my German or Japanese knives, I’d get the “Ahhh, you’ve ruined the sharpener!” speech. So, I lied. (Yep, I said I used it on hard steel. Sorry, not sorry.) But honestly, the sharpener didn’t work well, and to add to my misery—no return policy. (Yay for customer satisfaction, right?)

I contacted him again through his social media page. The reply? “Ahhh, mate, you used it wrong,” followed by a lot of random explanations about steel types. (By now, I was convinced he’s better at storytelling than sharpening knives.) After some back-and-forth, he offered me a rolling stone sharpener instead. (Oh wow, I thought, maybe this guy actually wants to fix the problem. Spoiler: He didn’t.)

Despite repeatedly asking him to take back the Pro Edge +, he refused. (Which, in hindsight, I’m glad about—imagine him pulling the same stunt on someone else!) So, I waited. And waited. And waited. When I finally followed up, I was accused of harassment. (Harassment? Really? If being a paying customer means “harassment,” maybe it’s time to rethink your business, mate.)

Finally, he sent me the rolling stone sharpener. (Drumroll… my gut feeling was right!) It wasn’t new—it was USED! (Yes, a demo one. Classy, right?) When I confronted him, his response? “What else do you expect? A new one?” (Ummm, yes, that’s literally the bare minimum anyone would expect!)

By this point, I was so fed up that I told him to keep his refund. (Oh, and he only offered the refund after I started leaving reviews everywhere. Coincidence? I think not.) And yes, I was threatened that he’d post our chats as a reply to my review. (Go ahead, buddy. Nothing to hide here!)

In Summary:
Don’t get swayed by social media influencers unless you want to be “influenced” into a world of disappointment.
This seller conveniently has no reviews initially, and only reacts when his business is affected by negative feedback.
If you think getting a used demo product as a solution is fine, go ahead and buy from him. (For me, it was the final straw.)
The refund and keep-everything offer could’ve been made in the beginning—but no, that’s too logical.
Not here to judge anyone’s business, but as a customer, I’m sharing my genuine experience. If you’re reading this and still want to buy from him, good luck! (You’ll need it.)

Thanks,
A Disappointed Customer