RBC Wealth Management (Europe) Reviews 

I had a welcome call this afternoon with regard to opening a stocks and shares JISA. It was easy to schedule with plenty of convenient appointments available. Opening the account was straightforward. I used customer services who were quick to respond and provide advice. Charlotte who gave the welcome call was professional, ran through important details and gave plenty of opportunities to answer any questions.

Carol Fickling was not trustworthy. I spoke to her when I transferred over to her services and told her I would take a very 'back-seat' to her senior experience and skills. Without proper notice or reason (other than she had a position advancement) - she cashed in all my investments - many RRSP's leaving me with a tax debt and I happened to be overseas and unreachable therefore found out with nothing I could do. She selfishly took care of herself and trashed clients along the way. All looks caring and kind until the money is on the table for her! UNFORTUNATE for those, like myself, that were referred and told I could trust her!

Simple and helpful welcome call. Any issues resolved then and there.

failed to beat inflation over 25 years (by a good 30% or so), says it all really. they exist to eat your gains with fees and fight tooth and nail to stop you from cashing out. awful non-transparent structure.

If I could I would give RBC a MINUS 5 stars -- most unhelpful, rigid and useless company I have ever dealt with. They go out of their way to create obstacles to letting the client achieve its goals and only throw up roadblocks and technical details. Dealing with RBC compliance and complaint department was a waste of time....in fact, really insulting and stupid responses (this is the way it is - even if it makes no sense or costs the client and extra $10,000 that did not need to be spent:) - Charles Schwab, Wells Fargo and Morgan Stanley managed to handle the same problem promptly, in a client-friendly manner - RBC after 3 months has gone backward and done nothing. Calling themselves "fiduciaries" for their clients is a joke at RBC

Issue sorted at pace and with clarity. Rare and refreshing to find a support service like this these days

The service I receive to day with Hikmat was first class ,he was very patient with me and explained everything i needed to know

A simple phone call sorted my issue out with the phone app Simon was very paitient and extreamly helpful
I wish all help lines were as good as this

My query was handled very efficiently, very politely and quickly resolved the issue.
Excellent Service,

Their representaive was very helpful and patient.

I had a very helpful call with the helpline and the operator was very patient with my generally inept technical ability.

The customer service was fantastic today. My call answered quickly and I was dealt with in a polite, friendly and efficient manner. I was helped with my issues and everything resolved.

My call was quickly and courteously answered by Hikmat,and the problem easily solved

My call was answered quickly and Kyle was very helpful and able to solve my problem.

For some days I have had a frustrating problem of accessing my account on my phone. Today using knowledge and logic HIKMAT solved the problem calmly and with immense patience for whch I am tremendously grateful. I am in the process of buying a new desktop computer so am dependent on my iPhone to access my account. Thank you!

Julia was by far one of the most helpful, patient and good natured individuals I have spoken to in a customer service capacity. She made what I feared was going to be a very convoluted process very simple and straightforward. Thank you Julia!

Hikmat was patient and said I could take as long as I needed, that I should not feel any pressure, or feel I was wasting his time. That is rare these days. His ability to bring calm to what I find stressful, dealing with money matters, led to a more measured decision on my part and for that I am very grateful.

Simon did a great job today. Took time to listen to the issue, then quickly and efficiently resolved it.
Thanks.

Very positive experience, Kyle took us through the process and explained everything very well.