If you’re shopping at RC Willey in Orem, ask for Stefen Wells! He’s the definition of above and beyond. Not only was he friendly, knowledgeable, and easy to work with, but he literally drove 60 miles... See more
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Moved the Sideboard up the stairs, and one door fell off, the screw holes where stripped and the wood split where they where attached. The other door split as it was only glued together, and it lost a... See more
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Customer pick up packed and loaded my two items very well. They asked me if I felt comfortable driving with my items the way they packed them . They were great . George Serrano was a great associate... See more
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I ordered a Disposal on Christmas Day. because of the $50.00 Gift card offer. When I went to the pick up area to get my order there was no information about the Gift Card. They referred me to the on... See more
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Company details
- #115 of 173 best companies in Furniture Store
- #11 of 23 best companies in Appliance Store
- #68 of 113 best companies in Electronics Store
- #10 of 15 best companies in Flooring Store
- #52 of 89 best companies in Home Goods Store
- #8 of 14 best companies in Mattress Store
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
693 E University Pkwy, 84097, Orem, UT, United States
- 801-227-8800
4.2
Great
261 reviews
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I just order 3 beds and you charged…
I just order 3 beds and you charged $200 to $400 more (than the price on the website) on each bed. Each bed!! I called and they adjusted them down. Very bad business behavior I should report this company
December 17, 2024
Reply from RC Willey - Orem
Hi Gregory! I apologize for the inconvenience you have experienced. Our website was most likely experiencing a glitch. You did the correct thing in calling our online help desk to get the prices adjusted. Please call them at 888-584-5156, option 1 if you need any other assistance.
There was mis-information about the…
There was mis-information about the Santa Claus $50 promotion. The sales representative in new items was only moderately helpful. The sales rep in clearance was even less helpful.
December 13, 2024
Reply from RC Willey - Orem
We apologize for the misunderstanding on our Santa promotion. We do advertise on our website as well as on our advertised promotions that exclusions apply. Clearance will always be one of those exclusions as the product is sold as-is, is sold at a discounted price, and does not qualify for any additional off. If you need further assistance, please pair with the store nearest you in person or over the phone.
Excellent service!
December 14, 2024
Reply from RC Willey - Orem
Hi Sandra! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Old School Flexibility and Common Sense
They are just easy to work with. The staff is knowledgeable and nice. Quick to Credit you if the price goes down after the sale makes it easy to make the purchase.
December 3, 2024
Reply from RC Willey - Orem
Hi Dave! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great Salesman
Bryan was easy work with and very knowledgeable. He didn't pressure us and let us look around on our own but also kept checking with us.
November 18, 2024
Reply from RC Willey - Orem
Hi Pat! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Orem
Thank you for reaching out to us.
We apologize for any inconvenience on your recent order.
If you need further assistance, please call the store at 801-227-8800.
Carpet installation
Carpet installers were very professional, courteous and friendly. The 2 different installation dates were exactly as scheduled. RC Willey rebates and reduced costs of carpet are a great incentive.
November 1, 2024
Reply from RC Willey - Orem
Hi Don! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Orem
Hello,
Thank you for your Review!
Glad to hear you had a good experience with us.
Hope to see you again soon!
Reply from RC Willey - Orem
Hello Terry,
Thank you for your Review!
Happy to hear your sales person helped you find what you needed.
We hope we can see you again soon!
The delivery team showed up at my house…
The delivery team showed up at my house today to take the bed I decided to return. They came on time, they were friendly and smiling, and they had the bed disassembled and gone in five minutes. Two thumbs up for these guys!
October 21, 2024
Reply from RC Willey - Orem
Hi Nan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Dan is so great to work with
Dan is so great to work with. He is very knowledgeable with flooring and we love the products we have purchased.
October 21, 2024
Reply from RC Willey - Orem
Hi Tiff! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Ordered an ottoman on line
Ordered an ottoman on line. The email said it would be ready for pick up on Monday, I tried calling multiple times to verify. My call kept getting rerouted to the operator from will call. The operator told me to just head up, that they were busy helping other customers, it would be fine. I went to pick up the order and it wasn't there. I was told to try again tomorrow, but to call first. I told them what I did before coming in monday. No apology, just a well it's not here, it should be here tomorrow. The email stated it would be there. Why is there not a better system available to notify customers if the order isn't there. Why can't we get an email or the ability to type in your order number in the website for confirmation? Finally I was able to get it today, Saturday..that was my next opportunity. The girl at the desk today said this is a common problem with online orders. Seriously..it should be easy to fix. Email the customer of its arrival or add a feature in the website to type in order number.
October 14, 2024
Reply from RC Willey - Orem
Angie,
We apologize for the inconvenience with your recent will call item.
This issue has been reported to the web team and they are working on a fix.
Please call the help desk team at 888-584-5156 option 1, if you need further assistance.
I always have a good experience when I…
I always have a good experience when I come to look for something. Thanks to the people that always answer our questions and show us what we can expect from a good selection.
October 10, 2024
Unprompted review
Reply from RC Willey - Orem
Elizabeth,
Thank you for your review.
We are glad the team was able to take care of you on your last visit.
Great on time delivery and service
October 15, 2024
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Disappointed the Product was Not Available as Advertisedd
I went to all the trouble of finding the product I was looking for on your website and then ordering it only to find out the product wasn't available. In my opinion, why have it be on your website and then let a customer order it only to find out later by an email that it is not available.
September 25, 2024
Reply from RC Willey - Orem
Darrell,
We apologize for the miscommunication with your recent order.
Please give one of our salesmen a call at 801-227-8800, and they can help you find a similar microwave that will suit your needs.
RC Willy stands behind their products and services.
We have shopped here for two decades and very loyal to this community store because of the professional staff, management and product offering. They stand behind 3rd party service and have gone above expectations to make loyal customers happy. We will continue to shop local at this Orem location for our needs.
August 21, 2024
Reply from RC Willey - Orem
Hi Mark and Jana! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
RC Willey's shipping policy
I can't believe RC Willey can't ship to me the overhead microwave that I ordered. I have to drive 100 miles to go pick it up at a store or if I pay $88 dollars they will deliver it in their truck, which is ridiculous. I will be ordering from Amazon from now on. At least my items are reasonably shipped to me and I do not have to drive somewhere to go pick them up.
September 11, 2024
Reply from RC Willey - Orem
Althea,
We apologize for any confusion with your online order and delivery.
Please call the help desk team at 888-584-5156 option 1, and they can verify your account and help you.
Their hours are M - Sat 7am – 9pm MST.
Delivery team missed their window by…
Delivery team missed their window by more than two hours and customer service team was unprofessional in fixing the issue.
September 5, 2024
Unprompted review
Reply from RC Willey - Orem
Hi Rykley! I'm sorry you did not have the best experience with RC Willey. Please email us at customer.support@rcwilley.com with your order number, phone number, or account number and with information on the situation so we can look into this for you.
Customer Service came through with the…
Customer Service came through with the issue I had.
August 30, 2024
Reply from RC Willey - Orem
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Wait until the transaction is complete
Sending out a review for my experience when my in stock item can’t be found and hasn’t been picked up is a tad premature.
The email received said they’d update me soon, I’ve had no update, I have however had a request for a review.
I get it, things get misplaced, aren’t in stock, take time, I would recommend holding off on a review request until the transaction is complete.
August 24, 2024
Reply from RC Willey - Orem
I apologize for the inconvenience you have experienced. Please call our Orem store at 801-227-8800 for assistance with your order.
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