RC Willey - OremReviews 

261
TrustScore 4 out of 5

4.2

693 E University Pkwy, 84097 Orem, UT, US


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Rated 5 out of 5 stars

If you’re shopping at RC Willey in Orem, ask for Stefen Wells! He’s the definition of above and beyond. Not only was he friendly, knowledgeable, and easy to work with, but he literally drove 60 miles... See more

Company replied

Rated 2 out of 5 stars

Moved the Sideboard up the stairs, and one door fell off, the screw holes where stripped and the wood split where they where attached. The other door split as it was only glued together, and it lost a... See more

Company replied

Rated 5 out of 5 stars

Customer pick up packed and loaded my two items very well. They asked me if I felt comfortable driving with my items the way they packed them . They were great . George Serrano was a great associate... See more

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Rated 5 out of 5 stars

I ordered a Disposal on Christmas Day. because of the $50.00 Gift card offer. When I went to the pick up area to get my order there was no information about the Gift Card. They referred me to the on... See more

Company replied


Company details

  1. #115 of 173 best companies in Furniture Store
  2. #11 of 23 best companies in Appliance Store
  3. #68 of 113 best companies in Electronics Store
  4. #10 of 15 best companies in Flooring Store
  5. #52 of 89 best companies in Home Goods Store
  6. #8 of 14 best companies in Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 693 E University Pkwy, 84097, Orem, UT, United States

  • 801-227-8800

4.2

Great

TrustScore 4 out of 5

261 reviews

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4.2

All reviews

(261)

975 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After buying for LG appliances

After buying 4 LG appliances… I had trouble doing the LG rebate and returned back to RC Willey’s and Brad was good enough to help me resolve the problem. I successfully applied for the LG rebate.

August 15, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Don! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Informative

They are are good at helping when I'm in a pinch. Very helpful and curious.

August 12, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Becky has been very helpful and patient…

Becky has been very helpful and patient while I chose flooring for our kitchen. The Orem store also helped us with securing a painting at another store. We use them a lot!

August 15, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5-Star review and feedback!

Rated 5 out of 5 stars

Found just what we needed

Found just what we needed, competitively priced and available. Salesman was knowledgeable and helpful. Delivery and setup was wonderful. Removal a nice convenience as well.

August 13, 2024
Unprompted review
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Reply from RC Willey - Orem

Thank you for 5-Star review and feedback, we greatly appreciate your business and we hope you have a wonderful day!

Rated 5 out of 5 stars

Richard was a great help in getting us…

Richard was a great help in getting us a washer and dryer. Delivery was quick and professional.

August 12, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5-star review.

We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The salesman knew the products

The salesman knew the products, and R C Willey lets me pay for the dishwasher over a year without interest

August 12, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thomas,
Thank you for the 5-star review.

We appreciate your feedback and we look forward to seeing you again soon.

Rated 3 out of 5 stars

RC Willey well above average in customer service

RC Willey had a $100 grocery coupon if you bought a new fridge...we bought an expensive fridge one week before the start date and they would not honor the food coupon ????? However, their rep did give us an RC Willey gift card to use on the next purchase. The rep was very nice to talk to but would not honor the food coupon. Rather cheap of RC Willey, but that's big box business. Maybe we can use the gift card???

August 8, 2024
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Reply from RC Willey - Orem

Thank you for reaching out. We apologize for the inconvenience you have suffered during this. We can see that you have received $100 in Credit from us to make up for the coupon. We will pass along your feedback internally to help improve our operations, if you need further assistance please reach out to us at 801-227-8800

Rated 5 out of 5 stars

Refrigerator Delivery

The guys delivering my refrigerator were very careful with my older home and its narrow doorways. They went above and beyond to make sure there were no scratches.

July 25, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5-Star review and feedback!

Rated 5 out of 5 stars

The receptionist was very friendly and…

The receptionist was very friendly and didn’t make me walk upstairs to get the free gift. The two gentlemen that loaded my item were friendly and professional

July 29, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the 5-Star review and feedback!

Rated 3 out of 5 stars

I got my order in a timely fashion

I got my order in a timely fashion, but I had to call in twice to see when I could come get it. Perhaps they could send me an email or better a text when it’s available for pick up.

July 16, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have had. if you need to reach us directly for assistance please do so at 801-227-8800

Rated 5 out of 5 stars

Our order was delivered the day and…

Our order was delivered the day and time we expected. We appreciated the products taken safely inside our home. Fast, efficient workers. Thanks!

July 11, 2024
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Reply from RC Willey - Orem

Hi Gaye! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Everything went smooth up until the day…

Everything went smooth up until the day we picked up. We live 90 miles away. We were within. 30 minutes of the store when we received an email saying"not ready for pickup". We pulled over, called customer service, they handled the situation quickly, by calling store and found out our purchase was ready for pickup. Had no idea why we got the email. Well, we are home and happy now.

July 13, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Hi Michael! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Terrible communication and rude…

Terrible communication and rude customer service

July 2, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Would you be able to email us at customer.support@rcwilley.com with more information so we can look into this for you? You can also call our Orem location at 801-227-8800

Rated 2 out of 5 stars

The sales ppl were judgmental and…

The sales ppl were judgmental and pushy.. they were rushing us out and once they knew our living situation we’re very cold towards us

June 4, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the review and feedback on this. We apologize for the negative experience you had shopping with us. We are glad to see you were able to shop with us online, if you need to reach our Store directly for any assistance please do so at 801-227-8800.

Rated 3 out of 5 stars

Don't Order Online if you can help it

I order online and it said 1-2 days then gave a date to pick up. I called 30 or so minutes before to say I will be picking my order up, and they told me that it wasn't there to call back the next day because something was going on with the online orders and not putting them in correctly. So, I called back the next day and they said that my order was never put through to process the shipment and now I have to wait 2-3 more days to get my order. I am not to happy with the online ordering system. I just hope everything is good and right when I actually get my order.

May 25, 2024
RC Willey - Orem logo

Reply from RC Willey - Orem

Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you had with us. We will be passing your feedback along as we continue to try and squash bugs like these in our Online ordering system, if you need any direct assistance with your Online Order, you can reach out to our Web Support team at 888-584-5156 Option 1.

Rated 1 out of 5 stars
RC Willey - Orem logo

Reply from RC Willey - Orem

I apologize for any inconvenience you have experienced. Please email us at customer.support@rcwilley.com with more information of the situation so we can look into this for you. You can also call our Orem store at 801-227-8800 for assistance.

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