Ordering and pickup were fast and easy. Only complaint is when calling prior to arrival no one answered the phone but fortunately they were not too busy when we arrived . The employee who was there wa... See more
Company replied
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Ordering and pickup were fast and easy. Only complaint is when calling prior to arrival no one answered the phone but fortunately they were not too busy when we arrived . The employee who was there wa... See more
Company replied
Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more
Company replied
Ordered yesterday, being delivered tomorrow. Granted it's only coming from 15 miles away but pretty quick turn around
Company replied
Absolutely the best customer service I have ever experienced. After placing my order they called to confirm all the details and said I would recieve a shipping email as soon as it was packed up. The s... See more
Company replied
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
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Affordable furniture, appliances, and electronics since 1932
2301 S 300 W, 84115, Salt Lake City, UT, United States
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Excellent products (Pure-Tech and Smart-Strand). Also, competent and professional sales team members: Van and Steve.

Reply from RC Willey - Salt Lake

Reply from RC Willey - Salt Lake
Our salesperson Ginger was excellent being so patient and knowledgeable.
Pablo and install crew were also wonderful.
Overall great experience!

Reply from RC Willey - Salt Lake

Reply from RC Willey - Salt Lake
I ordered Salt lake store but then had to travel to Orem to pick up the mattress. I never would have bought it if I knew I had go to Orem on memorial weekend bumper to bumper traffic for 3 hours

Reply from RC Willey - Salt Lake
Experience with furniture purchase was excellent. Experience with carpet was very disappointing. For the second time purchasing carpet from RC Willey, the installer was unprofessional, and did a poor job. Unlike baseball, for us, 2 strikes and we are OUT when it comes to buying carpet at RC Willey.

Reply from RC Willey - Salt Lake
I ordered a chest of drawers online that was to be delivered in approximately 5 days. Four weeks later I still don't have it. I spoke to Roseville and Utah staff, all of which told me it was "in transit".
Week 4 I spoke to Brian in Utah. Again, I got the "in transit" answer. I said, "I understand you have a new computer system and that can be frustrating and take awhile to work efficiently for everyone. However, everyone is looking at the same screen and telling me the same thing. You KNOW that 4 weeks later it is not still in transit". Do I need to cancel this or what". Brian was totally willing to "cancel my order, if that's what i wanted"!? I told him, "I WANT the dresser, but?". I waited patiently while he was checking 2 more times. Then we got disconnected and after all the information that was shared, I was very disappointed that Brian did not call me back.
The next day I called Utah customer support again. Brian wasn't at work but Aubrey said she'd look into it. She put me on hold a few times, but consistently came back on telling me her progress of identifying the problem, correcting the problem, verifying with a manager, and attaching the payment info to get this back on track.
THANK YOU AUBREY!!
Your dedication is a virtue and much appreciated!!

Reply from RC Willey - Salt Lake
RC willey has always been my friendly affordable place to go.

Reply from RC Willey - Salt Lake

Reply from RC Willey - Salt Lake
Following through with care for my product assembly and providing me with the brackets for new Knickerbocker Embrace bed frame and new Huey bed board.

Reply from RC Willey - Salt Lake
Used my credit for a purchase at Big O tires. The clerk there had no idea how that worked. Told him to call RC Wiley credit department and they walked him thru the process quickly.

Reply from RC Willey - Salt Lake
Very helpful and clearly explained the purchase process. Not in a hurry to get me off the phone

Reply from RC Willey - Salt Lake
Conway is always very responsive to my questions and takes great care of me.

Reply from RC Willey - Salt Lake
Very genuine and respectful when calling for purchasing appliances!

Reply from RC Willey - Salt Lake
I was supposed to receive a lawn mower today but somebody at RC willey forgot to verify a number and it wasn't shipped, so it will be here on Friday. Maybe. I suppose if somebody forgets again it might not be delivered on Friday either. I could have just gone to the store to pick it up but thought delivery would be more convenient. Nothing offered to make up for the hassle just "Sorry it will be there Friday." Pretty disappointing.

Reply from RC Willey - Salt Lake
Hai Dang is so good to work with and so knowledgeable about appliances.

Reply from RC Willey - Salt Lake
Product was VERY poor quality . Could not hold any weight. Support pieces were different colors. Did not match. Expected more from RC Willey. Drawer bottoms could not hold 4 pairs of jeans without sagging and causing the drawer to malfunction. DO NOT BUY THESE PRODUCTS.

Reply from RC Willey - Salt Lake
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