RC Willey - Salt Lake Reviews 

390
•
TrustScore 4 out of 5

4.2

2301 S 300 W, 84115 Salt Lake City, UT, US

•

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Rated 4 out of 5 stars

Ordering and pickup were fast and easy. Only complaint is when calling prior to arrival no one answered the phone but fortunately they were not too busy when we arrived . The employee who was there wa... See more

Company replied

Rated 5 out of 5 stars

Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more

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Rated 5 out of 5 stars

Ordered yesterday, being delivered tomorrow. Granted it's only coming from 15 miles away but pretty quick turn around

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Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced. After placing my order they called to confirm all the details and said I would recieve a shipping email as soon as it was packed up. The s... See more

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Company details

  1. Furniture Store
  2. also in
  3. Appliance Store
  4. Electronics Store
  5. Flooring Store
  6. Home Goods Store
  7. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 2301 S 300 W, 84115, Salt Lake City, UT, United States

  • 8014613800

4.2

Great

TrustScore 4 out of 5

390 reviews

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4.2

All reviews

(390)

908 reviews in the last 12 months

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Rated 3 out of 5 stars

Good Experience

Annie Fierro was a wonderful sales associate that was great to work with. She immediately offered carpet, LVT samples, itemized flooring quotations, etc. She was thorough and complete in every way. My review of her performance was 5 star.

The same couldn't be said for the installation process. Josh continually rescheduled completing the the LVT flooring. Poor communication and requests for re-scheduling installation became frustrating and could have easily been avoided.

September 3, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for your feedback on Annie and your overall experience with us. We apologize for the inconvenience caused and we have passed this along to management for internal review so we can improve the install process. Thank you again for your feedback and hope you have a great Wednesday!

Rated 5 out of 5 stars

Annie Fierro handled our flooring needs…

Annie Fierro handled our flooring needs and was excellent to work with.

August 17, 2024
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Reply from RC Willey - Salt Lake

Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Went very easy.

August 15, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Cindi! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Good service

website was good. Everyone at will call was very helpful.

August 14, 2024
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Reply from RC Willey - Salt Lake

Thank you for your feedback on your experience shopping on our website as well as your pickup experience! Hope you have a great Thursday and that we see you again soon!

Rated 5 out of 5 stars

The personable experience from Chuck…

The personable experience from Chuck and the installer were fantastic!

August 12, 2024
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Reply from RC Willey - Salt Lake

Hi Dave! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Mark was awesome

Mark was awesome

July 20, 2024
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Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, reliable delivery, thanks.

July 17, 2024
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Reply from RC Willey - Salt Lake

Hi Grace! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service. Handled my orders with care and in a timely manner.

July 10, 2024
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Reply from RC Willey - Salt Lake

Thank you for your feedback on your experience with us and on our customer service department! Hope you have a great Thursday and hope to see you again soon!

Rated 5 out of 5 stars

As always Hai Dang provided fantastic…

As always Hai Dang provided fantastic service, he was very personal and professional.

July 6, 2024
Unprompted review
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Ray! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

It's always a pleasure coming in and…

It's always a pleasure coming in and dealing with staff.

June 29, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

James,
Thank you for the 5-star review.

If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.

We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.

Rated 1 out of 5 stars

DIDN'T HAVE THE FRIDGE DOORS FOR A LEFT…

DIDN'T HAVE THE FRIDGE DOORS FOR A LEFT SWING WITH THE HANDELS ON THE RIGHT AS REQUESTED! COST ME TIME AND MONEY ESPECIALY BEING A PARAPLEGIC AND CONFINED TO A WHEELCHAIR CAUSING ME UNDO STRESS AND PHYSICAL EXERTION, NOT TO MENTION A EVEN LONGER DELAY TO HAVING A PAID FOR FRIDGE TO USE!

June 18, 2024
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Reply from RC Willey - Salt Lake

Hi Brad! I apologize for the inconvenience you have experienced. We do not sell different fridges that have different door swings, but we do have fridges that can have the door swing changed on them. If the fridge you had ordered did not have the door swing changed, you could always call our customer service at 801-596-6950 to arrange for one of our service technicians to go out and change the door swing for you. Please call our customer service for further assistance.

Rated 5 out of 5 stars

Loved Jason

Loved Jason. Great customer service. Deliver great too.

June 17, 2024
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Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Replace 20 year old carpet!!

To start with we had a great experience in the carpet area with Steve. He helped us pick out a carpet that was on sale. Set it up for us with the financing and the delivery. The installers were amazing. They replaced 3 rooms of carpet, moving the heavy furniture for me and was done by noon!! I have purchased many furniture items from RC Willey. It's the best.

June 12, 2024
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Reply from RC Willey - Salt Lake

Hi Barbara! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

My couch was not working properly when…

My couch was not working properly when I received it. I called the salesman that sold it to me and never received a call back. I was very disappointed with his customer service. I am not sure what I can do about my couch not working properly.

June 3, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have had. We advise that you reach out to our Customer Service at 801-596-6950 or 801-461-3800 and our Reps here can assist you in resolving this issue.

Rated 5 out of 5 stars

It’s the staff

It’s the staff. We have been a customer for almost 30 years and have always worked with the one and only, Patty Davidson, who is the best. She is part time now
( deservedly so, hopefully the company did not cut her wages in half ) and is being
ably assisted by Brant Furiman, who has
big shoes to fill.

June 3, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Herbert! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

I bought a couch and a loveseat two or…

I bought a couch and a loveseat two or three months ago. The couch has been delivered and I’ve been waiting for over a month for the loveseat now they’re charging me started charging me 50 a payment and I haven’t got the loveseat now they’re charged me $80 in interest in penalty or or whatever because I am a day late, I think I’ve been told that they’re gonna deliver it like four or five times but they don’t deliver it. I’m not too happy.

May 31, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

We apologize for any misunderstanding with our financing. While you have not received your full order, you still have product in your home that you owe monthly payments for. If you would like to see about any option in differing your payment or getting that late fee waived, please contact our billing department at 801-461-3940

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