RC Willey - Salt Lake Reviews 

390
•
TrustScore 4 out of 5

4.2

2301 S 300 W, 84115 Salt Lake City, UT, US

•

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Rated 4 out of 5 stars

Ordering and pickup were fast and easy. Only complaint is when calling prior to arrival no one answered the phone but fortunately they were not too busy when we arrived . The employee who was there wa... See more

Company replied

Rated 5 out of 5 stars

Dave Anderson was incredible to work with. He was knew the inventory, delivery details and offered some great alternatives. We ended up buying about 3X what we had planned because he helped us find so... See more

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Rated 5 out of 5 stars

Ordered yesterday, being delivered tomorrow. Granted it's only coming from 15 miles away but pretty quick turn around

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Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced. After placing my order they called to confirm all the details and said I would recieve a shipping email as soon as it was packed up. The s... See more

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Company details

  1. Furniture Store
  2. also in
  3. Appliance Store
  4. Electronics Store
  5. Flooring Store
  6. Home Goods Store
  7. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 2301 S 300 W, 84115, Salt Lake City, UT, United States

  • 8014613800

4.2

Great

TrustScore 4 out of 5

390 reviews

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4.2

All reviews

(390)

908 reviews in the last 12 months

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Rated 5 out of 5 stars

Annie Fierro

Your company representatives, Annie Fierro, was excellent to work with. She kept me informed about any changes/updates. The installation couldn't have gone better or easier. Thank you.

November 8, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Carpet installation went great

Carpet installation went great! Very pleased with the installer and the carpet!

October 18, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Pam! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Yvette at the Salt Lake City store was…

Yvette at the Salt Lake City store was willing to go above and beyond when helping me to buy a couch. I couldn't make up my mind and she showed no judgment, only encouragement. I will definitely come back to RC Willey for future needs and hope that Yvette is still there!!

October 30, 2024
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Reply from RC Willey - Salt Lake

Hi Heather! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service/Warranty Dept

Chris was very helpful. She took care of my warranty refund quickly. Super great service!!!!

October 28, 2024
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Reply from RC Willey - Salt Lake

Hi Debby! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Carlos was on time and do a fantastic…

Carlos was on time and do a fantastic job of laying our carpet. Our sales agent was extremely helpful.

October 23, 2024
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Reply from RC Willey - Salt Lake

Thank you for your review.
We are glad the team made your carpet install a pleasant one.

Rated 5 out of 5 stars

Friendly service.

Good website. Friendly service.

October 22, 2024
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Reply from RC Willey - Salt Lake

Thank you for the Review!
Glad to hear you had a good experience with us, we hope we can see you again soon!

Rated 5 out of 5 stars

Another purchase - great price/value!

Micah was wonderful to work with. He was knowledgeable and added reality and provided relative value to product features.

Later, I called customer service to explain a billing issue - which was quickly resolved to our satisfaction.

October 20, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Order was fine though the website…but that's the only good thing I have to say

Order was fine though the website didn't accept a coupon code that RC Willey sent directly to me...the real problem was that my item was supposed to be available for pickup today (almost a week after I ordered it), but I received an email saying it's not ready "we'll notify you" when it is (whatever that means). Really bad stuff here.

October 16, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the frustration you have experienced. Please call our online help desk at 888-584-5156, option 1 for assistance with the coupon. Our records also show that your order is at our Salt Lake store awaiting pick up. Their pick up hours are 10 am to 8 pm Monday through Saturday.

Rated 1 out of 5 stars

Item not in stock as stated

Refrigerator was shown to be in stock with a pickup of the following day. I ordered based on this information, and the order detail status verified that pickup was the next day. Per the order details, I called ahead 30 minutes prior to pickup to verify that it was ready. I was then told that it was not available and was being transferred from another location and would be an additional two days.
Now sitting here without a refrigerator for two more days.
Not happy.

October 15, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Thank you for reaching out to us.
We apologize for the inconvenience with your recent order.
Please call the help desk team at 888-584-5156 option 1, and they can verify your account and can help you with your order.

Their hours are M - Sat 7am – 9pm MST.

Rated 5 out of 5 stars

Great work!

Ethan installed our dishwasher and did a great job!

October 11, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Wonderful!

October 10, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Jessica,
Thank you for your review.
We look forward to seeing you again soon.

Rated 1 out of 5 stars

Customer service lady at pick up had an…

Customer service lady at pick up had an awful attitude. She asked for some sort of number mumbling and when I asked what she meant she gave me attitude. This is the exact reason I don’t use my account. No hello, welcome in, or any sort of greeting. Awful awful service.

October 7, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience and frustration you have experienced. We will pass this information along for internal review. Please call our customer service at 801-596-6950 if you need any other assistance.

Rated 2 out of 5 stars

1) 4:15 to 6:15pm

1) 4:15 to 6:15pm, Called at 6:30 pm running late, RC asked for up to 7:30 pm I gave them to 8 pm, no show and no call.
2) 11 am to 1 pm, home but RC stated I was not
3) 8am to 10 am, showed up for delivery but no pick up for warranty pick up, would not take prior item.
4) called for time for next day, it was to give me another new couch not a pick up for the old item
5) Another pick up at 8 am, done, 5 try's

October 3, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience you have experienced with your delivery. Our delivery records show that our drivers attempted to make your initial delivery twice on 09/26/24, but you were not home either time. Due to state laws, our drivers were not able to go back after that after they ran out of driving hours. Our records do show that you were given a credit for the inconvenience you experienced. Please call our customer service at 801-596-6950 if you need any other assistance.

Rated 1 out of 5 stars

Online order

Online order. Email instructed I pick up next day. Drove 30 miles only to arrive and it won’t be in for 4 more days. No communication was sent to correct for this. Huge waste of my time. Zero stars if I could.

October 2, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Beth! I apologize for the inconvenience and frustration you have experienced. We always recommend calling before you go to pick up an order to verify it is ready as sometimes things can be delayed. Our records show that the product has now arrived at our Salt Lake store. Please call them at 801-461-3800 if you need any assistance.

Rated 2 out of 5 stars

Our piece was not ready at the Will…

Our piece was not ready at the Will call on 300 w even though our paperwork said to go there today. Customer service could not tell us when it would be there. We were eventually sent to the location out west to pick up.

September 26, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

I apologize for the inconvenience you have experienced. Our records show your order is set up for pick up at our Salt Lake City warehouse. You can pick up from that location today between the hours of 10 am to 8 pm. Please call our customer service at 801-596-6950 if you need any assistance.

Rated 5 out of 5 stars

I was able to get my extended warranty credit quickly…

I was able to get my extended warranty credit quickly. The credit was issued within minutes and I had a copy of it in my email.

September 12, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Punctual and efficient…

Delivery was punctual and Sione Asi was friendly.

September 7, 2024
RC Willey - Salt Lake logo

Reply from RC Willey - Salt Lake

Hi Traci! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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