The worst online shop which I’ve ever seen. First of all - order should be delivered within 2 days as it’s says in the website (which Ofcourse I didn’t received), secondly - after 5days(not 2) I c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Refurbished Robocleaners. Got two refurbished robo cleaners xboost and extreme. They work great now. Had some issues with the xboost, Li battery was completely flat on arrival. One night on the... See more
Company replied
Totally happy with my refurbished robo-cleaner (Blaupunkt XBoost). Everything except the packaging looked new and I couldn't recognize any signs of previous use. Who cares about the packaging when the... See more
Company replied
I love the whole concept and experience. How can you not love the fact that you are getting an almost new product for a fraction of the price AND doing something good for the environment at the same... See more
Company replied
Company details
Contact info
Toepadweg 4A1, 5301 KA, Zaltbommel, Netherlands
- info@re-factory.nl
- re-factory.nl
People also looked at
Worst online shop
The worst online shop which I’ve ever seen. First of all - order should be delivered within 2 days as it’s says in the website (which Ofcourse I didn’t received), secondly - after 5days(not 2) I contacted customer “support” to know what’s going on with parcel as I saw from track & trace that something went wrong and obviously won’t be delivered to and then I received BIGGEST support and most polite answer from them “
!!!Relax, we shipped the parcel on time. When we give the package to our courier it is out of our power what happens however it should be delivered the next day. !!!
So basically - what you want? We did our job, rest you can do by yourself 😂
Contacted them again within next few days, there’s no reply anymore.
Order has been cancelled without…
Order has been cancelled without informing me and without explanation.

Reply from Re-Factory, We sell refurbished electronics!
Nice product and swift shipment
Nice product and swift shipment. All good, thanks!

Reply from Re-Factory, We sell refurbished electronics!

Reply from Re-Factory, We sell refurbished electronics!
Excellent company
Excellent company! The Samsung S9 clear view standing cover is practically brand new. The original prize is 3 times higher...

Reply from Re-Factory, We sell refurbished electronics!
Great price and pakage
Great price, well packed, and it's always a good idea to buy refurbished.
Delivery could have been quicker, this is the only reason for not rating 5 stars.

Reply from Re-Factory, We sell refurbished electronics!
Totally happy!
Totally happy with my refurbished robo-cleaner (Blaupunkt XBoost). Everything except the packaging looked new and I couldn't recognize any signs of previous use. Who cares about the packaging when the price is so much lower compared to a "brand new" item? Not me... ;)

Reply from Re-Factory, We sell refurbished electronics!
Refurbished Robocleaners.
Refurbished Robocleaners.
Got two refurbished robo cleaners xboost and extreme. They work great now. Had some issues with the xboost, Li battery was completely flat on arrival. One night on the charger and it worked ok.
The Extreme is much better though.
Not so good:
Support desk is only reachable by mail, not by telephone or whatsapp. So replies take their time!
Don't expect ad-hock solutions!
But support send me a free return label right away which I did't need anymore ;-).

Reply from Re-Factory, We sell refurbished electronics!
Great article
Great article. Repaired almost as new, you dont even see that the article is not new.
Great service en really fast delivery!

Reply from Re-Factory, We sell refurbished electronics!
I love the whole concept and…
I love the whole concept and experience. How can you not love the fact that you are getting an almost new product for a fraction of the price AND doing something good for the environment at the same time?
The bot arrived quickly and worked perfectly too!

Reply from Re-Factory, We sell refurbished electronics!
Really good product
Really good products, fast service and repaired allmost as-new. The price is amazing and everything works. Really happy with our robot vacuum!

Reply from Re-Factory, We sell refurbished electronics!
Great support
The first didn't work without any delay i could send him back.
Totday i got a new one and je works fine.
Thanks for the quick response and the help.

Reply from Re-Factory, We sell refurbished electronics!
Superfast delivery
Superfast delivery, great article, thank's a lot!! 😉

Reply from Re-Factory, We sell refurbished electronics!
Would order here again.
Description of the device was spot on, even the "damages" were correctly described on the webpage.
I received a very complete and functional device, thus far it works excellent and I am very satisfied.
I definitely would order here again!

Reply from Re-Factory, We sell refurbished electronics!
Fast Shipping and Good Product Quality
Fast Shipping on Re-Factory Side, Price and Quality of the product was excellent. The communication was precise and detailed, but a bit much for my liking. Shipping was messed up by german DPD, but thats not the fault of the company, package was delivered eventually.

Reply from Re-Factory, We sell refurbished electronics!
Great service!
Happy about the order
Easy to order and pay (accepting visa and master), fast delivery and vacuum cleaner looking just like new

Reply from Re-Factory, We sell refurbished electronics!
Easy handling
Easy handling. Great customer support. Quick answers and uncomplicated solutions.

Reply from Re-Factory, We sell refurbished electronics!
Excellent product
Excellent product, service price. Customer support is very fast and helpful. Great products

Reply from Re-Factory, We sell refurbished electronics!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




