Re-Factory, We sell refurbished electronics! Reviews 94

The worst online shop which I’ve ever seen. First of all - order should be delivered within 2 days as it’s says in the website (which Ofcourse I didn’t received), secondly - after 5days(not 2) I contacted customer “support” to know what’s going on with parcel as I saw from track & trace that something went wrong and obviously won’t be delivered to and then I received BIGGEST support and most polite answer from them “
!!!Relax, we shipped the parcel on time. When we give the package to our courier it is out of our power what happens however it should be delivered the next day. !!!
So basically - what you want? We did our job, rest you can do by yourself 😂

Contacted them again within next few days, there’s no reply anymore.

Order has been cancelled without informing me and without explanation.

Nice product and swift shipment. All good, thanks!

Quick delivery, good product

Excellent company! The Samsung S9 clear view standing cover is practically brand new. The original prize is 3 times higher...

Great price, well packed, and it's always a good idea to buy refurbished.
Delivery could have been quicker, this is the only reason for not rating 5 stars.

Totally happy with my refurbished robo-cleaner (Blaupunkt XBoost). Everything except the packaging looked new and I couldn't recognize any signs of previous use. Who cares about the packaging when the price is so much lower compared to a "brand new" item? Not me... ;)

Refurbished Robocleaners.
Got two refurbished robo cleaners xboost and extreme. They work great now. Had some issues with the xboost, Li battery was completely flat on arrival. One night on the charger and it worked ok.
The Extreme is much better though.

Not so good:
Support desk is only reachable by mail, not by telephone or whatsapp. So replies take their time!
Don't expect ad-hock solutions!
But support send me a free return label right away which I did't need anymore ;-).

Great article. Repaired almost as new, you dont even see that the article is not new.
Great service en really fast delivery!

I love the whole concept and experience. How can you not love the fact that you are getting an almost new product for a fraction of the price AND doing something good for the environment at the same time?
The bot arrived quickly and worked perfectly too!

Really good products, fast service and repaired allmost as-new. The price is amazing and everything works. Really happy with our robot vacuum!

The first didn't work without any delay i could send him back.
Totday i got a new one and je works fine.
Thanks for the quick response and the help.

Superfast delivery, great article, thank's a lot!! 😉

Description of the device was spot on, even the "damages" were correctly described on the webpage.
I received a very complete and functional device, thus far it works excellent and I am very satisfied.
I definitely would order here again!

Fast Shipping on Re-Factory Side, Price and Quality of the product was excellent. The communication was precise and detailed, but a bit much for my liking. Shipping was messed up by german DPD, but thats not the fault of the company, package was delivered eventually.

Quality product. Super service!!!

Easy to order and pay (accepting visa and master), fast delivery and vacuum cleaner looking just like new

Easy handling. Great customer support. Quick answers and uncomplicated solutions.

Excellent product, service price. Customer support is very fast and helpful. Great products