Ready Steady Store Reviews 

Had fantastic service from the the team in northampton, especially Andy, nothing was to much trouble.
Thank you

Really terrible company, they should really offer a 0 star rating in here as it would be more accurate. Unfortunately I’m using ready steady store as I need storage and there are no other options as they have a monopoly but if there was another company I would happily move over.

Love coming here always welcoming (with the offer of a cuppa)

Great store great friendly staff

Many thanks for your help today mate, thanks

Wonderful store, clean / tidy units, ace staff, love coming here always got what Im looking for thanks 😊

Been renting units at the Doncaster branch for over 10 years…….very efficient and professional staff especially Beckie & Tracey who go above and beyond to help out…..

Brilliant staff all ways helpful and understanding
Will go that extra mile to help
Doncaster ready storage
Great service

This is for the ladies at Ready Steady Store DONCASTER .. Tracey and Becky.
Just a shout out to say that they are both amazing .. helpful and friendly whilst remaining professional. Tracey you are brilliant and listen to my moans and groans as I empty then refill my storage unit for which I will be forever grateful in keeping me sane!! Just a big big thank you xx

The girls in Doncaster were brilliantly helpful with my storage needs. Really quick sign up and check in.

Becky and Tracey at the Doncaster Store are little superstars! Always helpful and polite. Have helped me many times in the past few years since being here!

From the day I moved in to the Doncaster store the ladies in there have been amazing, they helped with the set up and kept in touch with me.

I have had no issues, if you go to see the 2 girls in Doncaster they will make you welcome help you with anything you need

I had a fantastic experience using Ready Steady Store in Doncaster. The facility is very clean, secure, and very easy to access. A special mention has to go to the reception staff—they were absolutely excellent and helped me out massively with getting a room setup! They made the whole process smooth, stress-free, and straightforward. I couldn't have asked for better customer service. Highly recommended to anyone looking for hassle-free storage in Doncaster!

We have stored with the doncaster rss for a long time now , they have been so helpful everytime ive needed anything and always so lovely to deal with .

Perfect service start to finish at the Doncaster branch. Big thanks to Becky and Tracey for sorting me out!

Eastleigh store is excellent. With a special thanks to Leslie.

The guys at the worsley store were great. Always helpful and attentive.

When I opened my account nearly a year ago, the experience was great, and the team in the local branch was fantastic. However, it is amazing how quickly things can change once you run into an issue with central customer support.

I recently submitted a vacate notice to leave. On a call, an advisor mentioned that an offer of 4 weeks at half price was always available to me, without mentioning any hidden clauses or timing restrictions. When I accepted the offer, they suddenly claimed that because my latest invoice (£80.99) was generated that day, they couldn't amend it and the discount could only apply to the *next* billing cycle. Moving the goalposts after a verbal offer makes me hesitant to trust their transparency.

Communication has been equally disappointing. I requested an escalation to a senior manager strictly via email to keep a written record. A manager attempted to call instead, and a week later, I still haven't received the requested email response. It's a shame because the local branch staff were brilliant. Still, due to rigid billing policies, questionable verbal offers, and slow management follow-up, I will likely be moving my business elsewhere.

Pros
Simple to set up, flexible access hours and if you need no frills storage I dont think you could ask for much more.

Cons
If you want a "local" or "personal" experience with helfpul people on hand look elsewhere- not that anyone is rude or stand offish but going in the office makes you feel like youre bothering them and when you call the "local" number it just directs to the customer service department who are fine at best but have limited local knowledge.

Biggest con is the app, new app came out towards the end of my contract and it was a disaster, never worked again for me and to be honest i was glad to see the back of it.