My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more
Company replied
ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more
I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more
Company replied
Company details
Information provided by various external sources
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contact info
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and range of foods etc.
Have been using Realfoods for a few years now. I love the range of items, particularly the organics, the ease of ordering and the quick delivery. I'm particularly keen on the compostable packing they use for many items they sell. Everything is always well packed too. Great independent company to support. Thanks very much.
September 19, 2024
Unprompted review
Easy to order via website
Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.
October 23, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us and for the kind words!
Excellent service
Excellent service, great products, fast shipping, great communication
October 1, 2024
Unprompted review
Reply from Real Foods
Thank you!
Good first experience
First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.
October 22, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review!
Terrible customer service
First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.
October 21, 2024
Unprompted review
Reply from Real Foods
We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.
Had the products i like at a good…
Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.
October 20, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us.
Real Food company is great.
Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.
October 18, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review for us, it is greatly appreciated.
Reply from Real Foods
Thank you!
Exceptional Choice and Quality
Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.
October 18, 2024
Unprompted review
Mixed bag
They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.
October 15, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review!
RealFoods are always communicative and…
RealFoods are always communicative and friendly. They keep me informed at all stages from my ordering to my delivery.
October 8, 2024
Unprompted review
Reply from Real Foods
Thank you for leaving a review, we greatly appreciated this.
Very efficient service
The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.
October 5, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.
Not happy
Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb
October 5, 2024
Unprompted review
Reply from Real Foods
We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.
Easy to use website
Easy to use website, great product that arrived on time
October 3, 2024
Unprompted review
Reply from Real Foods
Thank you.
Great range, easy ordering
Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther
September 20, 2024
Unprompted review
Reply from Real Foods
We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.
Great products, great prices, great service
Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!
September 25, 2024
Unprompted review
Reply from Real Foods
Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.
Would recommend
Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.
September 21, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.
Good customer service
My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.
September 16, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave a review with us, we really do appreciate it.
Good web site, good purchase
Good web site, easy to use, products clearly displayed and itemised.
September 10, 2024
Unprompted review
Reply from Real Foods
Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.
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