Real Genius Reviews 

692
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and mortgage officers for their remarkable professionalism, genuine patience, and unwavering support throughout the entire home loan journey. People consistently mention that representatives are always accessible to answer questions promptly and provide clear, reassuring guidance at every single step of the process. Some people also felt that the service delivery was exceptionally fast, highly efficient, and well-organized, making closings happen smoothly and without any unexpected hurdles. Reviewers are particularly delighted with securing highly competitive interest rates and excellent financial value during their home refinancing journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Service

Consumers find service to be positive, highlighting professional guidance and a smooth, timely loan process.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

People report positive experiences with response time, noting that reviewers are consistently fast and... See more

Price

Reviewers highlight positive aspects of price, noting that they successfully secured the lowest refinance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pat Moore keeps his promises. He’s a mortgage broker who gets the job done while maintaining personal integrity. I greatly appreciate all the effort he and his team displayed throughout the process!... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more

Rated 5 out of 5 stars

Pat was great to work with and communicated during the entire loan process. He was available and able to answer questions and resolve issues throughout the process. Process was smooth and closing wa... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

692 reviews

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No recent history of asking for reviews

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4.9

All reviews

(692)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Real Genius Nailed It

The staff I worked with were experienced problem solvers and helped me find the perfect loan package to cater to my unique needs. Everything was handled promptly and efficiently, and it was clear that exceptional customer service is deeply ingrained within this company. Whatever your RE loan needs may be, I have no doubt these guys will be one of your best options.

Special shout-out to Gigi Depofi and James Baxter who made the magic happen!

July 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Trish made my buying experience very…

Trish made my buying experience very easy. She is very approachable and gave me the best rates in the market, gave proper advice to lock the rates, and followed up regularly. because of that, I could close on time. I Will definitely recommend Real Genious and Trish for future help with financing.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Frank White made my home buying easy!

Frank White made my home buying experience easy. He was always available to answer any questions I had and knew more about the lending process than anyone I've ever met. I will definitely use Frank for any future lending needs. A+ service!

August 11, 2023
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Rated 5 out of 5 stars

Materially lower rates -- and they work quickly!

We had been working with a local mortgage company here in Atlanta and expected to go with them. This company was offering a "free" refinance down the road as an incentive to go with them. Just as a "high level" check, I decided to get a quote from Real Genius. The rate quote came back more than 75 bps lower than the rate I had from the original company! This lower rate way more than offset the savings from the "free refinance" offered from the first company. I switched over to Real Genius and Trish McCall and her team got us pre-approved in 1 day. Super easy to close within a 30 day period. Highly recommend Real Genius!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best Rates in the Market

Very approachable and gave me the best rates in the whole market. Pat Moore was the one that handled me as he was recommended by my friend. He made sure he followed up regularly so that I could close on time. Will definitely reach out to him future help with financing.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth Transaction

Joel Bolton and Trey Estes were awesome to work with. Loan process was pretty simple and the team guided us at all times. I look forward to working with RealGenius again soon!

July 24, 2023
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Rated 5 out of 5 stars

Charles Petruzzi

Charles Petruzzi was awesome to work with. He worked quickly along with his team to process my clients loan and his availability, integrity, and attention to detail is unmatched. I look forward to working with him again soon!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing team

Dean was excellent in communicating and helped me in finding a competitive rate. I wish him all the best in his career.
Thank you

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

I had great experience with Real Genius…

I had great experience with Real Genius team. Bill Hutto and John Capon always available for my questions, even after business hours. they take care of my loan before closing date and I was so happy with their service. perfect team to work if you want to buy any property.

July 13, 2023
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Rated 5 out of 5 stars

I had a lot of questions going into the…

I had a lot of questions going into the mortgage process and in particular in working with an online lender. Dean was thorough and patient in answering my questions, helping me become informed, and making the process as painless as possible.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Peace of Mind

I was nervous about qualifying for a home loan. Mr. Gillespie helped me understand the process and answered all of my questions. He kept things real with me and helped me understand how to stay within my budget. The other members of the Real Genius Team were also helpful during this process!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Rates & Smooth Process

We recently completed our home purchase with Real Genius. After the sellers agent questioned our choice of lender, our mortgage origination officer, Charles Petruzzi, went above and beyond in speaking with her about Real Genius. I believe that was the tipping point in getting our offer accepted.
The rate offered by Real Genius was well below the competition and the process could not have gone more smoothly, we were even able to close early.
I wouldn’t hesitate to use them again for refinancing or future home purchases. Charles was knowledgeable, professional, and responsive… I couldn’t ask for anything more. Our processor, John, was equally competent and communicative.
I worked as a mortgage originator earlier in my career and I can’t say enough good things about Real Genius and Charles’ team. I kept waiting for some hiccup along the way (having seen it many times, it just happens), but none ever came.
Thanks, Charles, John, and Real Genius for helping us to buy a home for our growing family!

June 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Experience

My husband and I had a very good experience with Real Genius. Gigi Depofi and Trey were very helpful and responsive to any questions we had. All documents were completed and we were notified quickly if there was anything we needed to update. An overall good experience.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Very clear, consistent communication. Made it easier for a first-time home buyer!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Top Tier Service!

This is my third time working with Real Genius, and every single time I've come away impressed with their professionalism, knowledge, and overall customer service. Yes, their rates and fees are lower than the competition, but that wouldn't matter much without the customer service and professional skills they bring to the table. I regularly recommend Real Genius to friends and family.

July 6, 2023
Unprompted review

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