Real Genius Reviews 

692
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and mortgage officers for their remarkable professionalism, genuine patience, and unwavering support throughout the entire home loan journey. People consistently mention that representatives are always accessible to answer questions promptly and provide clear, reassuring guidance at every single step of the process. Some people also felt that the service delivery was exceptionally fast, highly efficient, and well-organized, making closings happen smoothly and without any unexpected hurdles. Reviewers are particularly delighted with securing highly competitive interest rates and excellent financial value during their home refinancing journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Service

Consumers find service to be positive, highlighting professional guidance and a smooth, timely loan process.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

People report positive experiences with response time, noting that reviewers are consistently fast and... See more

Price

Reviewers highlight positive aspects of price, noting that they successfully secured the lowest refinance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pat Moore keeps his promises. He’s a mortgage broker who gets the job done while maintaining personal integrity. I greatly appreciate all the effort he and his team displayed throughout the process!... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more

Rated 5 out of 5 stars

Pat was great to work with and communicated during the entire loan process. He was available and able to answer questions and resolve issues throughout the process. Process was smooth and closing wa... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

692 reviews

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No recent history of asking for reviews

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4.9

All reviews

(692)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great rate and sercive

Brian G got me the best rate and coached me through the process. Closing was a smooth process too. I'd happily recommend Real Genius to my friends and family.

September 29, 2023
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Rated 5 out of 5 stars

EXCELLENT!!

excellent company. Mr. Mike Eller was the best! when a bank wouldn't even try to give me an FHA loan, he worked hard and got me an FHA loan. He was always available to answer all of my 100's of questions. Walked me through every step. This was my first time buying a house. I've always heard buying a house is very stressful and it is. But Mr. Mike and John made it as less stressful as possible. I highly recommend this company to anyone that's buying a home.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Make your loan process smoother with Real Genius

I worked with Mike & Team for my loan process. They gave me the best interest rate in the market & made the process smooth as butter. Will definitely recommend Real Genius to everyone. Mike’s team was always reachable whenever I had any little doubt with any of the paper work. One of the best in the market.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellence!

Mortgage made easy. Elyse was awesome to work with. Made the process painless. Kept us well informed. Followed up on each step. She even took my calls on the weekend. Highly recommend calling Elyse Long for your next home purchase.

July 24, 2023
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Rated 5 out of 5 stars

I had a very good experience with Real Genius

I had a very good experience with Real Genius. They offered very competitive rate and the amount that I needed to purchase the home. They are very responsive at all the questions and steps. They kept me informed at all times and worked with my realtor and insurance company to get the closing done on time! The closing process is super easy since a lot of the forms are also signed electronically. Definitely recommend them to others for home loan!

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Once again Dean has done a great job…

Once again Dean has done a great job helping us find the best option for our needs, keeping us informed of progress, and helping us make decisions with great advice throughout the process. Great customer service and responsiveness and being available all hours of the day to answer our questions and give updates.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Stress Free Loan Experience

Real Genius made the process of buying our first home as simple and stress free as buying a home can be. They were responsive, answered all of our questions kindly and promptly, and were a relief to work with after feeling taken advantage of by a previous lender. Our mortgage banker, Frank, was a joy to work with, and we ended up paying significantly less than we originally planned to on the loan process. I will definitely use Real Genius again in the future!

August 16, 2023
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Rated 4 out of 5 stars

Excellent Service, Competitive Rate

I am a first time home buyer so this experience although rewarding, was very challenging. I want to acknowledge Real Genius and give a special shout out to Joel Bolton who not only promised he would be with me throughout the different phases of this purchase, but also found me the most competitive rate during this volatile mortgage rate environment. Being a first time home buyer, I wasn't sure what to expect and Joel was extremely responsive and so very helpful throughout this entire process. I will definitely work with Joel Bolton again when I pursue other potential home purchase opportunities.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Speedy Service & Competitive Rate

Elyse Long helped me during a period of highly volatile interest rate environment. Real Genius was among the top lenders with the best rates and offered what they advertised. Elyse was so responsive in giving me quotes and processed my application so quickly. I really appreciate her help and would use the service again

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

John was wonderful.

John was wonderful.
Not only did he work to give me a great rate, he also matched it after producing my initial loan offer.

John was responsive, kind, and, knowledgable. He knows his business and made me feel secure about the process. He was transparent about all facets in order to best prepare me for the next steps after the loan application.

July 3, 2023
Unprompted review
Rated 4 out of 5 stars

Closed on the scheduled date, competitive rates

Mike Remillard was very responsive and helpful throughout the process. I'm a first time home buyer and he patiently answered all of my questions in detail and never seemed rushed. The underwriting department worked with me on a minor concern from the appraisal to ensure that closing went through on the originally scheduled date.
The only reason I didn't give 5 stars is that I continued to receive requests for additional information for underwriting just a week before closing. Again I'm a first time home buyer so I'm not sure whether that's normal but that was stressful for me. They should request everything for closing up front and promptly review information submitted in order to let customers know if any clarification is needed.

August 31, 2023
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Rated 5 out of 5 stars

Successful process; responsive and helpful loan officers

Joel Bolton was our initial contact at Real Genius and remained in touch throughout the process. Both Joel and James Baxter, the loan processor, were very responsive to questions and concerns. They also were very helpful when we made some changes during the application phase. I would definitely recommend them to others seeking a mortgage loan.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Real Genius is the best!

Real Genius is the best! Fred, James, John and Kimberly all kept us updated the whole way through, answered all questions we had promptly, and held true to what they told us at the beginning of the process. I could not recommend Real Genius more highly!

August 25, 2023
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Rated 5 out of 5 stars

The whole experience a breeze.......

From the moment I first made contact with Brian Gillespie at RealGenius I felt as though he really understood what was important to me and my family throughout the process. Both Brian and John Capone stayed in constant conact and really made the whole experience a breeze. I am a traditionalist, and was wary of undertaking this type of endeavor online, but it couldn't have turned out better. My hat's off to Brian, John, and the whole RealGenius team for making the process so simple

January 23, 2023
Unprompted review

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