Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Ordered online and, of course, you never know whether their opinion of condition matches yours. Phone arrived quickly, really well packaged and thoughtfully presented. Phone (Samsung Galaxy A34 5G) co... See more
Company replied
As someone who normally researches everything to death before buying, I was nervous about ordering a refurbished Samsung Galaxy S24 Ultra for my partner. I chose the "Pristine" option and hon... See more
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I like the proactive approach I did not like difference in prices but you honoured the sale when I returned my Google mobile to yourselves . I liked that you sent secure packaging and using a QR cod... See more
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Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Accessories Wholesaler
- Electronics Company
- Electronics Store
Written by the company
Reboxed® is a better more sustainable way to upgrade your tech
Contact info
London, United Kingdom
- support@reboxed.co
- reboxed.co
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order the mobile phone
Very easy to order the mobile phone. It was well packed for postage and was in really good condition.
May 5, 2026
Reply from Reboxed®
Hi Peter,
We're really pleased to hear the ordering process was easy and that your phone arrived well packaged and in great condition.
We really appreciate your support!
Best wishes,
Reboxed Customer Experience Team 🌍
Reply from Reboxed®
Hi there,
We're so pleased to hear you're happy with your purchase and that the phone feels like brand new.
Enjoy your new device!
Best wishes,
Reboxed Customer Experience Team 🌍
Fast next day shipping
Fast next day shipping, great unboxing experience unlike any other company. Free microfibre cloth, cable and sweets.
The returns aren't too great.
April 22, 2026
Reply from Reboxed®
Hi Oliver,
Thanks so much for the feedback! We're really glad you loved the fast delivery and unboxing experience - we try to make it feel a bit special.
We’re sorry to hear the returns experience didn’t match that standard, and we really appreciate the honest feedback. We’ll take this on board to improve.
Best wishes,
Reboxed Customer Experience Team 🌍
I ordered a next day s24
I ordered a next day s24. Paid the postage. 10 days later no phone! I have had refund for postage but phone is lost in post. Still waiting for a refund
May 6, 2026
Reply from Reboxed®
Hi Janet,
We're very sorry this happened.
Unfortunately, the order was lost in transit with the courier.
We can see this has now been resolved via email and the refund has been processed.
We sincerely apologise for the inconvenience and disappointment caused.
Best wishes,
Reboxed Customer Experience Team 🌍
Just easy to return and clear updates.
May 6, 2026
once delivered quality was excellent…
once delivered quality was excellent but took over a week to turn up and the AI customer service was no help and probably part of the reason it took so long to arrive, disappointed.
May 5, 2026
Reply from Reboxed®
Hi Karen,
We're glad you love the quality of the phone, but I’m so sorry about the delivery delay and the frustrating experience with our AI.
We know our AI should have made things easier instead of causing delays. We're currently fixing our system so a human team member takes over the conversation much sooner when there’s a delivery issue.
Best wishes,
Reboxed Customer Experience Team 🌍
Great customer service
Great customer service, it was a shame that the phone I purchased Was faulty! But reboxed was great in communication and gave me a full refund
May 15, 2026
Unprompted review
Absolutely awful experience with…
Absolutely awful experience with getting my phone delivered. Ordered on a Thursday with delivery scheduled for the Saturday, phone didn’t arrive. Emailed on both the Monday and the Tuesday (email only manned Monday to Friday 9-5) and was only reviving AI responses. Finally had a response Tuesday evening to say my phone was with the delivery company and would be delivered on Wednesday, phone didn’t arrive again. Contacted again and was assured that my phone would arrive on the Thursday, you guessed it, phone didn’t arrive! I finally received the phone on the Friday over a week after ordering and nearly a week after the promised delivery date. My husband ordered a phone the same day and time as me from another refurbished phone company and received his the next day. It just seems a really poor delivery service and it further exacerbated my frustration because they kept assuring me that my phone was with the delivery company but the tracking app was telling me that it hadn’t been received from Reboxed. I would have given 1 star for this company based on the delivery however the phone did arrive really well packaged and included a cable, cleaning cloth and some sweets. If I’d received my phone when originally promised or even possibly by the 2nd agreed delivery date then this would have been a glowing review, unfortunately the experience I’ve had has put me off completely and I won’t be ordering from this company again.
May 16, 2026
Unprompted review
Reply from Reboxed®
Hi Becci,
Sorry for the experience you had with the repeated delivery delays and the lack of clear updates while you were waiting.
I can understand how frustrating it must have been being given new delivery dates that kept slipping, especially when the tracking didn’t line up with what you were being told.
I’m glad the phone arrived safely and well packaged, but I understand the delay caused a lot of inconvenience. Thank you for sharing your feedback. It’s been noted and will help us improve.
Best wishes,
Reboxed Customer Experience Team 🌍
Very efficient and nice and eco…
Very efficient and nice and eco friendly.
May 16, 2026
Unprompted review
Good service.
Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific phones. Despite entering criteria I was looking for phones graded with higher quality and lower prices could sometimes be hidden, which meant having to look at each colour individually. Other than that I would recommend.
May 5, 2026
Reply from Reboxed®
Hi Helen,
We're glad the phone arrived quickly, well packaged, and met your expectations (and we're happy you liked the little extra too).
We also appreciate your note on the website. I understand how that could feel a bit frustrating when trying to filter options.
It means a lot that you’d still recommend us, and we’ll take this on board to improve.
Best wishes,
Reboxed Customer Experience Team 🌍
Efficient and fair price.
May 5, 2026
Great and thorough service
They were quick to respond. Product satisfaction and thorough verification of purchase. Thanks again reboxed
May 5, 2026
Phone never delivered and week later…
Phone never delivered and week later customer service still saying they are trying to speak to the delivery centre. Takes over a day to respond or update.
May 1, 2026
Reply from Reboxed®
Hi Camilla,
Sorry to hear about your experience with the delayed delivery and the communication around it.
We understand how frustrating it must have been waiting for updates without clear answers. That’s not the experience we aim to provide, and we appreciate you flagging it.
Thank you for taking the time to share your feedback, as it really helps us improve how we keep customers updated going forward.
Best wishes,
Reboxed Customer Experience Team 🌍
Excellent service
Rachelle provided an excellent service. She responded promptly to my email and offered clear, detailed guidance that fully resolved the issue I was facing. Highly recommended.
May 13, 2026
Unprompted review
The service was great
The service was great, Rachelle was very helpful and the phone is in great condition, definitely would recommend and would use again.
May 13, 2026
Unprompted review
Be Aware of Problems
Ordered an iPhone with a new case. Both were marked as delivered. Only the case had arrived. Spoke to their customer service and they confirmed that they didn't actually have the phone in stock, so it hadn't been sent and they couldn't fulfil the full order. I said no problem, because these things happen. However, they have refunded a total of £34.59 and I can confirm the phone cost a lot more than that. I have tried to get hold of customer service and they now seem to be dodging me. Fortunately, I paid via a payment plan through Klarna so I've had to report the situation to them so I'm not left having to pay for something that I've not received because it was never sent. I've now bought a refurbed phone from Amazon instead.
EDIT : Its taken a few days, but the full refund for the whole order came through today. All settled and I don't have to worry about paying off two phones when I only have one. Customer Service came through in the end.
May 11, 2026
Unprompted review
Reply from Reboxed®
Hi Angeline,
We’re really sorry to hear about your experience. You’re absolutely right that if we were unable to fulfil the phone order due to stock availability, this should have been communicated much more clearly.
Having checked this further, we can see ongoing back and forth communication with our support team, with the latest message sent at 3:30pm yesterday. Please could you double check your inbox and junk/spam folders for this email.
Please rest assured this is not the level of service we aim to provide. A member of our support team is reviewing this matter as a priority.
We’re very sorry again for the inconvenience caused and appreciate you taking the time to leave your feedback.
Best wishes,
Reboxed Customer Experience Team 🌍
It was excellent!
My experience went great because they provided me with excellent customer service as well as the quality of the device. Especially for the price it is impeccable. I also had quite a lot of queries regarding it and they tended to all those without making me wait too long. I would definitely recommend and use Reboxed again!
April 30, 2026
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