Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to all the staff at rebus

Thank you to all the staff at rebus
You done exactly what you said you were going to do it was nice dealing with a company that actually deliver

July 22, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Peter,

Thank you so much for your 5 star review! We really appreciate your kind words.

Kind regards,

Team Rebus

Advertisement
Rated 5 out of 5 stars

5 Star Experience all Round.

Very nice and friendly and very professional to deal With. Will be very happy to use for all
Our Mortgages going forward.
Would highly recommend to anybody.

July 5, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Ross,

Thank you so much for your 5 star review, it is great to hear you have been impressed by our team! We are really pleased to hear you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Kept up to date very frequently during our mortgage application. Lee and his team are very friendly. I would highly reccomend

June 17, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Emily,

Thank you so much for your review, it is really great to hear you felt supported by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Excellent service

Excellent service

July 10, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Sarah,

Thank you so much for your 5 star review!

Kind regards,

Team Rebus

Rated 1 out of 5 stars

Unprofessional people who don’t know…

Unprofessional people who don’t know how to deal with problems, Lee pushed us to apply as soon as possible even he kept emailing us Sunday and when we applied mortgage and provided everything they asked for but in the end they didn’t help when lender declined our application. Joy Ayers other character who just kept asking for documents and whenever I asked for update she always reply funny. Don’t waste your time and money with this company as you provide all documents and hassle they just upload them and asking their ridiculous fee £695 please go to some good mortgage broker and even they charge less than these.

May 27, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Kashif approached us a few weeks ago in need of some urgent help as he was partway through a house purchase as his current bank had declined his mortgage. We acted quickly booking in an appointment on the same day to see if we can help.

Based on the information Kashif provided to us we were confident that we had mortgage lender that could help.

We submitted his formal application on a Sunday as he mentioned it was time-criticial.

The lender we recommended to Kashif asked for further information on a couple of occasions which is very normal, having reviewed the communications with Joy this was requested in a polite & timely manner.

On receipt of the further information the bank declined his mortgage as they had some concerns which they weren't able to share with us. This left us in no other position but to ask Kashif to look for mortgage advice elsewhere.

Although we have a very high success rate, we do not guarantee that we are able to obtain a mortgage.

As we were unsuccessful with Kashif’s mortgage we did not charge our fee, like with all our clients we do not charge a fee unless their mortgage is approved.

On reviewing Kashif's file and the service Rebus has provided we feel this is not a reflection of us but more a reaction to the banks decision to decline his mortgage.

We would like to think that our other 400+ 5 star reviews reflect this.

Advertisement
Rated 5 out of 5 stars

Outstanding.

Our case is very complicated and difficult and Rebus recently helped us successfully get a mortgage. We talked to a few banks ourselves and also many other brokers, all said to us that there’s no product that we could meet the requirements. When I talked to Lee, he came back with a solution on the same day, which eventually turned into a mortgage offer. It was such a pleasant experience working with Lee and Joy. I can never recommend them enough.

June 1, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Ben,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team and the service delivered.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

First time buyers - smooth process

As first-time home buyers with limited knowledge about the home purchasing process, we are incredibly grateful for the exceptional support and guidance provided by both Lee and Joy. Their expertise and patience made the entire experience smooth and stress-free. Joy has kept us updated with regular communication which helped us feel reassured about the whole process.

We highly recommend their services to anyone looking for a reliable and knowledgeable mortgage broker.

Thank you so much,
Pedro & Mia

June 18, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Mia & Pedro,

Thank you so much for you 5 star review, it is great to hear you have been impressed by our tram and felt supported throughout the process! We hope to assist you again in the future!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Awesome Service

Rebus FS team has gone above and beyond.
We have been told by a certain mortgage advisor that, due to our visa status, we are ineligible for mortgage and no bank will grant it to us unless we come up with some crazy deposit. Having almost lost our hope we reached out to Rebus. Lee has looked into our case and sorted everything out and arranged the mortgage deal. No fuss at all. Very quickly, professionally and with high level of courtesy. Great communication during the process, very clear explanation and also putting in touch with lawyers who dealt with the matter in express fashion!
In the meantime, Joy was keeping us up to date and communicating every progress along the way. We could feel that they communicate with the lawyers and are on top of things. Great experience for us, especially being First Time Buyers and being at the point of almost lost hope! If you have ever been told that you cannot get the mortgage, you have to give Rebus FS a call!
Many thanks for Lee and Joy, you guys have done sooo well for us. We are extremely happy with your services, approach and help.

All the very best,
Piotr & Karen

May 30, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Piotr,

Thank you so much for your 5 star review! We really appreciate your feedback and kind words. It is brilliant to hear you felt supported by the team and it was a real pleasure assisting you with your purchase!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Neezam gives great strategic and…

Neezam gives great strategic and practical advice and Joy was incredibly helpful in ensuring things were progressing as planned. Their support and reassurance was invaluable now we’re in more volatile times. Will use them for the next one as well!

April 24, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Jonny & Ellie,

Thank you so much for your 5 star review, we really appreciate your kind words! It is great to hear you felt supported by our team!

Kind regards,

Team Rebus

Advertisement
Rated 5 out of 5 stars

Impressive quality

I am impressed with their highest quality service! When I contacted them for the 1st time I didn't believe into the success, however they did their best! I am really grateful to them for all their support!

May 18, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Kateryna,

Thank you for your 5 star review! We really appreciate your kind words and are so happy to hear you were impressed by the team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

I would sincerely recommend Rebus as a…

I would sincerely recommend Rebus as a professional broker. In our particular situation we had been anxious that we may not be able to find a mortgage due to my wife currently being on a spouse visa, but Rebus swiftly allayed those fears and under these (more complicated than usual) conditions, found us a mortgage in principle within 48 hours, at the LTV we wanted, followed by a good mortgage offer.

They have been supportive ever since and friendly and down to earth. I'm pleased we picked them.

May 13, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Ben,

Thank you for your 5 star review, we really appreciate it! It is great to hear you felt supported by our team and it was a pleasure helping you both with your purchase!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, as first time buyers we were made to feel very welcome and not silly for not knowing about the process! So helpful every step of the way, friendly and kind, made the process much less scary and stressful than we thought it would be! Communications have been fab throughout and nothing is too much trouble for them.

Cannot recommend enough!

May 8, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Customer,

Thank you so much for your kind words and feedback! It is brilliant to hear you felt supported by our team!

Kind regards,

Team Rebus

Advertisement
Rated 5 out of 5 stars

Excellent service - amazing people

I was looking for a morgage for a while but I could not find an offer. Nadine was the only one that managed to find one for me! Not only that but she was also always willing to answer all my questions, I think I had a million of them, she gave me a very competitive offer that I am very happy about and supported me through all the steps! Joy's articles about the process and the steps give structure to a chaotic situation and I highly appreciate them

May 1, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Maria,

Thank you so much for your 5 star review! We really appreciate your kind words and are so pleased you felt supported by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Re-Mortgage

Everyone at Rebus was very helpful and friendly. A very straight forward process

May 1, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Chris,

Thank you so much for your 5 star review, we really appreciate it!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Great team

I honestly couldn’t recommend them enough, extremely helpful even when I was being slow- 10/10

May 1, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Seren,

Thank you so much for your kind words! We really appreciate your feedback and are so pleased you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Great experience

Thanks to Joy and team for a great experience - very responsive, communicative and helpful

April 24, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Jess,

Thank you so much for your kind words, we are so pleased to hear you felt supported by our team!

Kind regards,

Team Rebus

Advertisement
Rated 5 out of 5 stars

Nadine and Joy were an absolute…

Nadine and Joy were an absolute pleasure to work with and made the whole process seamless

April 25, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Ollie,

Thank you so much for your 5 star review, we really appreciate your kind words!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

A big thanks to Nadine

A big thanks to Nadine. Her honest, hard work and effective communication made the application a breeze and was approved

April 22, 2024
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Rishiraj,

Thank you so much for your 5 star review! It is great to hear you felt supported by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Exceptional Service

Rebus has changed our lives forever! Neezam is a great asset! He was exceptional in all levels - he made sure that we get this transaction to a success! Joy has been following through and have always been a message away in all our queries. What a formidable tandem! Both have been amazing! We couldn't ask for more. We would definitely recommend to friends, family and colleagues!

April 10, 2024
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Sally,

Thank you so much for your kind words, we really appreciate it! It was an absolute pleasure assisting you and we are so thrilled you would recommend our services to your friends and family.

Kind regards,

Team Rebus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look