Reclaimed Brick Company Reviews 

256
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Many patrons frequently mention that the staff members are extremely helpful, polite, and knowledgeable when assisting visitors with their specific project needs. Consumers also deeply appreciate the wide selection of available materials and the smooth, professional loading assistance provided during their yard visits. Some people were dissatisfied with the condition of certain goods, noting that items arrived dirty, damaged, or not as described. A few reviewers also experienced significant difficulties with customer service, mentioning unresponsiveness and frustration when attempting to resolve problems or secure refunds.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting polite, friendly, and knowledgeable service... See more

Product

Customers consistently note positive experiences with product, highlighting the huge selection of stone,... See more

Service

People report high satisfaction with the service, highlighting staff who go above and beyond to help find and... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the materials. Many consumers are extremely... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Brendon, the poor bloke spend a good half an hour climbing over stone to get me the coping stones that would match my neighbours. He also pointed out that although there were 3 pal... See more

Rated 5 out of 5 stars

I’ve just come back home from visiting Reclaimed Brick company. I’m really pleased with my whiskey barrel and reclaimed planter! Brendan one of the staff members was fantastic. He was really helpful,... See more

Rated 5 out of 5 stars

Second time here and we couldn't be happier. Every time we encounter friendly staff here , ready to help and advise. We got sorted both times quick and easy. Very pleased and happy with our purch... See more

Rated 5 out of 5 stars

I’ve had stone from this company in the past to build garden walls and have always been pleased with the quality of the stone, the price and the helpful, positive attitude from the staff. A couple of... See more


Company details

  1. Reclamation Centre
  2. Building Materials Supplier
  3. Demolition Contractor

Written by the company

Welcome to Reclaimed Brick Company—a family-run reclamation yard in the heart of Sheffield that supplies a board range of new and used building materials, and best known for its huge stock of premium reclaimed bricks. We are a team of industry experts and treasure hunters who scour the UK to find, salvage, and repurpose distinctive building materials, including reclaimed bricks, stone, timber, roof tiles, welsh slate and granite cobbles. We source our materials from a wide variety of locations, from demolition projects of derelict farm houses to large commercial developments. After going through a systematic salvage and cleaning process, we make these unique materials available to our customers – who use them to create unique aged look, match existing surroundings and limit their projects environmental footprint. While reclamation is at the centre of our business, we also have the in-house equipment and knowledge to offer safe and effective demolition services, brick matching and nationwide delivery. We have a two-acre yard brimming with reclaimed materials that we welcome you to visit, or you can browse our offerings online from the comfort of your own home. For those shopping remotely, we offer a complimentary brick matching service to ensure you choose the right materials for your project. Once you find your perfect match, we deliver the materials straight to your project via our fleet of HIAB and Tail-Lift assisted trucks anywhere in mainland UK. Questions? Don’t hesitate to reach out! We look forward to helping you build something that is truly one-of-a-kind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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4.5

All reviews

(256)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Scam - cobbles came caked in dirt and tar. The customer service is also terrible. Avoid at all costs.

February 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Not massively impressed

Uncompetitive prices. An example of this is their £180 per square metre plus VAT York stone pavers, utterly barmy considering the average UK price for them in 2010 was £40 per square metre. Far better off buying direct from the quarry- plenty of them around in the UK.
Of course I didn't purchase anything from this crazily expensive outfit, buying from them at their exorbitant prices would truly zap the fun out of any home project.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Refusing refund

Ordered stone online. Delivered promptly, although in the wrong place. Product not as photo provided prior to order. Not contactable, reusing to take calls and using avoiding tactics to getting out of sorting a collection and refund. Do not buy from - untrustworthy.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

What a great place

What a great place, could spend all day there. Everything you could need. The staff are great and very friendly, leaving you to wander around the massive site but also always around to offer help. Brendan sorted out some pavers for us, getting us a great deal and loaded over 100 of them into the car. Will certainly go back. Thanks Brendan

August 19, 2025
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Rated 5 out of 5 stars

Needed two 7ft scaffold boards to make…

Needed two 7ft scaffold boards to make shelves. Gave them a call and within an hour I was at the yard which is impressive. Tall young chap in reception was lovely. He then asked Brendan one of the chaps in the yard to look after me.
Brendan was great and nothing was to much trouble. Great service and I will
Definitely be back.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT - Sent out wrong bricks and tried to claimed £305 from the refund to cover their mistake.
SCAM
I ordered 2 bags of the Tumbled Random Buff Sandstone Walling in Bulk Bags and was sent rocks, I returned this and after almost 2 weeks was sent out 2 more bags of slightly more shaped rocks. They claimed the 2nd batch was the right produt even though it looked nothing like the advertised product.
This is a SCAM.
They then insisted it was the correct product the 2nd time round and are refusing to refund the money as they are claiming the delivery cost and 10% restocking fee is retained. This amount to £305 according to them - iff this was the case then £130 from the original delivery and £56 would be deducted yet they are trying to take off the return charges where they made a mistake.
I will raise this with the Trading standards and the ASA as well as my CC company.
From the start their communication has been a joke - to arrange the deliveyr, to arrange the collection, to chase the replacement order and then refund -they never acted on any and haven't responded to any emails.
AVOID these SCAM artists like the plague.

July 18, 2025
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Rated 5 out of 5 stars

Quality service

Quality service. Couldn't do enough to help. Well knowledged and friendly staff. Big thanks to Brendon for helping me get loaded..

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

Very easy to deal with. Our enquiry was handled professionally and quickly. We paid a fair price for around 9000 Georgian bricks that were delivered today. The driver (Joey) was incredible. Very friendly and helpful. Neatly stacked the bricks without any fuss.
Thank you!

July 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Huge selection, friendly help & good price

Walking through the gates we were approached by very friendly chap Brendon asking if he could help. I showed him an old engineering brick and asked if he had 20 similar on site. He walked us to the part of the yard where pallets of similar were and proceeded to help sort the good from the bad and also helped load the bricks onto the car.
If you are looking for reclaimed bricks I would definitely recommend this place for range of stock and a great purchasing experience.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I just visited to buy some scaffold boards. Brendon was very helpful. He cut them all to size and helped me carry them to my car. I will definitely come back here when I need materials for future projects. The price was also very reasonable. Thank you

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

I used this company for a restoration…

I used this company for a restoration project I needed some bricks for. there was a yard man called Brendan if I remember correctly he was super knowledgeable and easy to communicate with he helped me find exactly what I was looking for, I would highly recommend

June 24, 2025
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Rated 1 out of 5 stars

My builder had chosen some 75mm bricks…

My builder had chosen some 75mm bricks for me to order. I paid £50 to get them delivered quickly and to be fair they areived the next working day!
However the bricks have arrived and they are not the correct ones!! They are 80mm and bigger and completely the wrong colour to what was advertised. They were packaged up terribly and quite a few are damaged on the top. So only knows what the rest if the pallet is like!
Ive phoned and that was a complete waste of time - no help whatsoever. I was just asked to email! I still havent had a reply.
They also want to charge me to return them with delivery cost and handling fee when in my eyes theyve sent the wrong bricks so how is it my fault??
Very unhelpful and yet to be resolved!!

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bad delivery experience.

Bad delivery experience.

Didn’t try to deliver too hard, just one quick ring and then a disappearing act.

Don’t use on a timeline.

Also bad cusomer service tone.

April 24, 2025
Unprompted review

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