I like companies that are easy to deal with and in the case of Recognise Bank easy to set up a fixed rate savings account with them. They were on the Martin Lewis Money Saving Expert site which adde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am already a customer and have been very satisfied with the efficiency and contact at Recognise, as well as their good savings rates. Being able to speak to helpful customer service people is a hu... See more
Company replied
Opened a savings account t recently. Excellent to be honest - very easy to open the account. Spoke to a young lady in customer services to clarify a point - most helpful indeed. The technology inv... See more
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I was highly impressed by the level of service and general efficiency of Recognise Bank. Very often it is the case that companies, in general terms, let their customers down with inferior service.... See more
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Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
916 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Recognise Bank
Hi Pritesh, thank you for sharing your experience. We’re really pleased to hear your positive feedback. If you need anything else, we’re always happy to help.
Staff were extremely helpful over the…
Staff were extremely helpful over the phone.
However, there is a problem with activating my nominated bank account despite three attempts to do this.
May 15, 2026
Reply from Recognise Bank
Hi Patrick, thank you for your feedback. Please contact our customer service team if you're still experiencing issues activating your nominated bank account:
support@recognisesavings.co.uk
03458727888
The website was very easy to follow.
May 1, 2026
Reply from Recognise Bank
Hi, thank you for taking the time to leave a review. It’s great to hear you found the website easy to follow. If you need anything else, we’re always here to help.
Quick and easy,
May 12, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re really pleased to hear everything was quick and easy for you. If you need anything else, we’re always happy to help.
Simple easy process.
April 29, 2026
Reply from Recognise Bank
Hi Byron, thank you for sharing your experience. We’re glad to hear the process worked well for you.
Straightforward process
Simple, straightforward account opening process with clear communication throughout.
Instant updates as account is funded giving confidence and peace of mind.
April 24, 2026
Reply from Recognise Bank
Hi Shaun, thank you for your feedback. We’re really glad to hear your experience has been a positive one.
Quick and easy to set up the account…
Quick and easy to set up the account and immediate confirmation of any payment made.
May 5, 2026
Reply from Recognise Bank
Hi Gordon, thank you for leaving a review. We’re glad you’ve had a smooth experience and appreciate you choosing Recognise Bank.
Good interest rate
Not heard of this bank before but an easy account to open on-line with a decent rate of interest.
April 14, 2026
Reply from Recognise Bank
Hi Kevin, thank you for your review. We're pleased to hear that you had a good experience opening an account with us. We really appreciate your feedback.
New account and a new bank for us
Simple account opening procedure, confirmations of progress and final written confirmation of nominated bank account for the all important receipt of interest.
Well done and thank you.
April 19, 2026
Reply from Recognise Bank
Hi Alan, thank you for your review. We're glad to hear that you found the account opening procedure simple with regular and consistent communication throughout. We really appreciate your feedback.
I highly recommend Recognise Bank.
I highly recommend Recognise Bank.
It was easy to set up an account and apply for a new savings product.
Remember to send money to your account from your linked bank account otherwise the money will be sent back.
April 14, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're happy to hear that you found our application process easy. We really appreciate your feedback.
Reply from Recognise Bank
Hi Kevin, thank you for your review. We're delighted to hear such positive feedback and that your experience reflects what we aim to deliver. We appreciate you sharing your thoughts with us.
Easy application process
April 20, 2026
Reply from Recognise Bank
Hi Andy, thank you for your review. We're glad to hear the application process was straightforward for you. We appreciate you taking the time to share your feedback.
Reply from Recognise Bank
Hi, thank you for your review. We're really pleased to hear the account was easy to open. We appreciate you taking the time to share your feedback.
Reply from Recognise Bank
Hi, thank you for your review. We're really pleased to hear the account was quick and easy to open. We appreciate you taking the time to share your experience.
Very efficient , quick service
April 15, 2026
Reply from Recognise Bank
Hi Wendy, thank you for your feedback. We're really pleased to hear you found our service efficient and quick. We appreciate you taking the time to share your experience.
0n the whole most was good
0n the whole most was good, but, the request for so much identification such as driving licence& passport
documentation was not necessary on top of everything else.
April 14, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're glad to hear most of the experience was positive, and we appreciate your feedback regarding the identification requirements. We understand this can feel like a lot, and your comments will be taken into account as we continue reviewing and refining our processes.
Great rates and easy to manage
Recognise Bank offers great rates for savers and the process to open and fund the account was straightforward.
The website is easy to navigate and information clearly laid out.
I look forward to establishing a long association with Recognise Bank.
April 13, 2026
Reply from Recognise Bank
HI David, thank you for your review. We're delighted to hear you found our rates competitive and the account easy to open and manage. We appreciate your positive feedback.
So far so good.
So far so good tho I haven’t done much with them yet. Shame there’s not an app tho’, quicker and easier than having to log onto a website.
April 21, 2026
Reply from Recognise Bank
Hi, thank you for your feedback. We are pleased to hear things are going well so far, and we really appreciate your thoughts. Feedback like yours plays an important role as we plan future updates and consider how to enhance the services we offer!
Not heard of this financial institution…
Not heard of this financial institution before, but impeccable service and easy to manage my account
April 28, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're delighted to hear that managing your account has been easy and that our service made a positive first impression. We appreciate you sharing your experience.
Competitive fixed rate savings product…
Competitive fixed rate savings product and ease of opening account
April 20, 2026
Reply from Recognise Bank
Hi Nick, thank you for your review. We're glad to hear you found our fixed rate savings product competitive and the account opening process straightforward. We appreciate you sharing your experience.
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