Recool Hair Reviews 

934
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality of the products, noting the hair feels soft, natural, and luxurious, often exceeding expectations. Many people appreciate the excellent customer service, highlighting responsive communication and helpful support throughout their purchasing journey. Reviewers frequently mention fast delivery and accurate orders, with products arriving quickly and matching descriptions perfectly. However, some customers also noted issues with wig density not matching the description, and a few experienced problems with customer service, including being blocked on social media. There were also occasional complaints about receiving products that smelled unpleasant or differed significantly from advertised pictures, and in some cases, orders were never received.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair as amazing,... See more

Order

Reviewers express satisfaction with the ordering process, with many stating they will only order from this... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and quick shipping times.... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

934 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(934)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Delivery and Service

My experience with them has been exceptional so far. Their customer service is top notch, and they deliver quick with quality product! Highly recommend 👌🏿

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

I'm loving this wig I ordered

I'm loving with this wig I ordered. It came fast. I wanted a good quality wig that was affordable. I received just that. The density in this unit was on point was able to take it right out the package and wear. Minimal styling but has the potential to be changed into other styles. I would definitely recommend

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Recool hair has AMAZING quality and…

Recool hair has AMAZING quality and shipping is fast and easy! They have yet to let me down and as always the customer service is phenomenal. I love effective communication when it comes to customer service! RECOOL FOR THE WIN!!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love Recool!!

I love Recool!!! I have ordered I believe 5 or 6 times already and the delivery is ALWAYS FAST and the hair is always pretty and very reasonably priced and the bundles are thick, full and true to length💕 BUY IT NOW!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great Product!!!!!

My wig arrived today. I'll be honest, I was a bit skeptical being that I have never order from this company and that I really had never heard of this company, but this wig is FABULOUS!!! Also they accommodated the small cap! I rate it 10/10, will definitely be shopping with them again, and it came quicker than expected for my event! Also their communication is superb!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Reel cool has the best lace in this…

Reel cool has the best lace in this hair industry
I wore it on vacation and all my friends ended up ordering as well
It is glueless and also very beginner friendly
I love the turn around time and the best experience with the website and details

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Hair was great quality

Hair was great quality. Doesn’t get knotted easily. Great gift!I have ordered twice once in October and once in December 2024.

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

FRAUD - DO NOT BUY

I ordered a wig from Recool on 27 February 2025. I received a message stating that the wig had been shipped on 1 March and a link to FedEx tracking system but when you click on the FedEx link, it is blank and nothing appears on it to track your order. I have been in contact with the admin the past week and they keep telling me my order will be delivered “today” - same story everyday. It is a week later and still haven’t received a link to track my wig and they keep telling me that the wig will be shipped “today”.

I have asked them to cancel my order and institute a refund for the amount paid for the wig and additional shipping costs. If they have not refunded my money by next day, I will lodge a fraud complaint against Recool with HSBC and PayPal to ensure that they are blocked from processing future payments.

DO NOT BUY FROM RECOOL!! IT IS A SCAM AND FRAUD!! THE HAIR REVIEWS ARE FAKE AND BY INFLUENCERS WHO ARE PAID AND GET FREE HAIR TO WRITE FAKE REVIEWS!!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased this wig

I recently purchased this wig, and I couldn’t be happier! The quality is exceptional soft, natural-looking, and tangle-free. The hairline is beautifully pre-plucked, making it look incredibly realistic, and the lace blends seamlessly with my skin.

It’s also super comfortable to wear, even for long hours. The adjustable straps and combs keep it secure, so I never have to worry about it shifting. Plus, the wig holds curls and styles really well, giving me versatility for different looks.

I’ve received so many compliments, and people are shocked when I tell them it’s a wig. If you’re looking for a high-quality, affordable option, this is definitely the one. Highly recommend!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

I'm in love with my order

I'm in love with my order. Got exactly what I ordered. The texture and colour blends well into my skin. Shipping was quick and as they estimated. Would order again

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

Hair is very soft, true to length with bleached knots. It comes pre-plucked, but you may need to pluck it a little more if you prefer a more natural hairline. The back gets a little tangled, but nothing unbearable. Comes with “butterfly layers” but I cut a few more layers into it to give me a more framed look around my face/have bouncer curls. Overall satisfied with this wig and will probably be ordering more.

February 18, 2025
Unprompted review

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