Record go Mobility Reviews 

Got what seemed like a cheap deal for a weeks hire, nice newish car, obviously I took a video of every inch of the vehicle including the fuel gauge as I normally do (not my first rodeo) brought it back a week later, no damage, absolutely filled to the brim with fuel, took my 'return' video, handed the keys back and the lady said "that's fine, bye" I asked if she was going to inspect the vehicle for damage and to check it was full up with fuel as agreed, "no, that's all fine" she said.
Got back to the UK and they had made a 130 Euro charge to my credit card for fuel!!!!
Obviously I had all the evidence to dispute the charge with my credit card company and it was eventually reimbursed after 30 days, but you shouldn't have to diligently check your statement for fraud every time you rent a vehicle, and waste time on the phone with your credit card company to deal with it.
Never again.

I rented a car directly at their webpage. 7 day with full full insurance. When I arrived I pre-play 118 euro for gas. Everything seemed right. I need to leave after 3 days, so returned it with a full tank of gas, 4 day early. I fully accept I still payed for 7 days, but that they did not refund the gas which was absolutely full is sooo unacceptable and Record Go is STEALING MONEY FROM THEIR CUSTOMERS.
I wrote Them several times but im giving up now
MY ADVICE - RENT YOUR CAR SOMEWHERE ELSE!!!!

I booked this through booking.com thinking I would be safe with them, then I read the reviews which are diabolical so I have cancelled straight away

Scam company. Charge more than rental in insurance already payed extra for in the booking.

Deposit must be payed for refund earliest 28 days after return of the car.

As they said contact through webpage. I did that and they informed me not to buy any other insurance as it was not needed even though the staff in the airport kept insisting.

I couldn’t get the car without paying the extra 1400 euro. They will refund the money if no other damage was found on the car. We where not allowed to be there during the evaluation of the car on return. I can not trust this company with 1400euro when everyone writes online that the money are not refunded or takes more than 30 days.

In our experience, the staff are very rude and pushy. We ended up taking out an additional insurance policy under pressure—one that wasn't actually necessary—which is highly misleading!
We rented the car through Booking; they really ought to be more careful about this.

Another cheapo rip-off car hire company conning customers out of their cash. If it's not for an almost invisible scratch on the bumper that was there when you picked it up it will be for a refuelling cost even though the tank won't be full when you collect it. I have photographic proof that the tank wasn't full with the gauge showing 880 Km range and 1100 range when I brought a vehicle back full. If you're told to take it back with the same amount of fuel ignore them because you'll still be charged; 90 euros in my case although after a lot of backwards and forwards with emails I'm being refunded 21 euros. Avoid.

Edit; note the cut and paste reply below, read other reviews and you'll see exactly the same wording. If they were to reply to emails and deal with the issues as quickly as they replied to my review they might not be a 2⭐️ company.

I collected the car at Palma (Mallorca) airport 14th October. When I returned the car they would not inspect it. They then sent me a bill for damages which they took from my credit card.
I replied with photographs showing the damage was already present when I collected my car. They did not respond. I emailed customer services with the details. No response. I raised an on-line complaint with customer services. No response. I tried to call all 4 numbers for the customer desk - no answer, just kept on hold for 10 minutes. There are no telephone numbers for customer services and they do not respond to any of my emails.
This is my second posting as I cannot contact customer services (no phone number that works) and they NEVER respond to emails.
Record Go: Please let me know how I can contact you.
You have taken a payment for pre-existing damage. I have sent the photographic proof you ask for.
You have not responded to any of may messages.
PLEASE get someone to contact me.

*** UPDATE ***
Yet another reply telling me that customer service is important to them.
THEY HAVE NO CUSTOMER SERVICE

We booked a car from Lisbon airpot directly from Record go Mobility and were very happy with the service provided. The pick up and drop off at the airport went smooth, the car condition was excellent, the staff was professional and attentive. We highly recommend it!

They should be sent to jail. Fraudulent activity. They provided a bashed up car with damage and upon return tried to claim we made the damage to the rear paint work on the car. Instead of charging for paintwork repair, they charged for a new boot door, lights etc.. We were forced to sign under duress and didn't understand the costs because they were in Spanish. We were with our small children and they use this to their advantage as they know you have a flight to catch. Appalling!!

A COMPLETE NIGHTMARE- NO CUSTOMER SERVICE EXISTS! Just an email

My experience with Record go in Alicante has been a complete nightmare.

I had an emergency change of plans -my friend fell ill-so I tried to reach customer service to find a solution to cancel or change dates. There is no customer service. I ended up having to join a site, navigate registration, find a booking only to see that it was not possible to cancel on the site in 48 hours and to write an email with questions. I tried, but the email did not go through. So I went by the office. I expected there to be a friendly customer service rep to help me. There was not. Only some agents who handle contract and key hand over. Again, I asked for a number to customer service-there is none. This is not a serious business. Please use sixt, hertz, instead. Do you want to trust an email with emergencies? Or do you want to reach a friendly person who helps you? This company clearly does not care about their customers. They also charge 130 Euros for fuel as a deposit. They set up a system to overcharge you and keep this. They have terrible reviews. I wish I had read them before booking. Let my lesson at least help you avoid this sham

DO NOT USE this company is an absolute joke. No one answers the phone, the shuttle they run takes nearly an hour to collect you, they are rude and the whole process has been entirely stressful I would never ever use them again.

i already shared my experience with their branch in Palamo and the company quick to respond on trustpilot to say they will respond to my numerous enquiries about their unauthorised charges and now another month has passed and i am yet to receive my refund for charges for a late return when in fact it was their late processing. The rake money in due to offer a nil excess rental so that renters can nust drop keys off but then do their own processing late and out the charge in the customer and conveniently ignore you once they have your money.

I had to turn my car in early due to an unforeseen emergency back home. The RecordGo employee at the counter told me i would get a refund for the unused portion of the rental. I sent an email requesting the refund but RecordGo never responded or issued a refund. I would not have expected a refund until the RecordGo employee told me i would get one. I plan on finishing my trip in 2027 but do not plan on renting from RecordGo this time.

Everything went well. I have read different comments on internet, before choose RecordGO, but I can strengthen, that everything was five star, even if some comment was not too positive. The car was max one year old, everything happened as it was advised by record GO, before meet personally.

Very disappointing experience – Unfair fuel charge and delayed deposit refund

I strongly advise people to think twice before renting a car from Record Go.

I rented a Toyota Yaris and returned it almost two months ago. However, my deposit has still not been refunded.

To make matters worse, the company claimed that I returned the car with an empty fuel tank. This is absolutely not true.

I refuelled the car with approximately €30 worth of petrol just 30 minutes before returning it. Unfortunately, I did not keep the original receipt because I never imagined I would face such a situation.

Booking.com refused to pursue my complaint because I could not provide an itemised petrol receipt, and they closed my case without resolving the issue.

I find this experience extremely disappointing and the way this situation has been handled completely unacceptable.

Customers should not have to spend weeks or months fighting to get their own money back.

I would never rent from Record Go again, and I strongly recommend that others carefully consider these issues before booking with this company.

Easy to pick up and return. Clean and mechanically sound cars - definitely a bonus.

Do not use unless you pay for their excess waiver insurance. They will bill you exorbitant amounts for damage that was present but not recorded when you picked it up. Disgraceful company and practices - used once and never again. Avis / Hertz / Autoreisen are our usual goto's and treat their customers with respect and honesty

I regularly use Record Go when visiting Lanzarote as the prices look to be very competitive. I always take a very detailed video of the outside of the car which I did on this occasion too. This time the member of staff who knew I had taken detailed video of the outside of the vehicle found some internal black marks on the inside roof of the car inside at the back. She knew I had not videod this as I was a single woman who clearly had not even looked in the back of the car. She then proceeded to say that I had caused it. Sadly both me and the member of staff knew this not to be true. BUT she was aware I had no video footage. I took some photos of this by lying on my back but my insurance company also wouldn’t cover this. So €160 charged to my credit card and I will NEVER EVER use Record Go again

ABSOLUTE SCAM! AVOID RECORD GO VENICE AT ALL COSTS!
These people are absolute scammers. I returned the car in perfect condition and took detailed photos to prove it. I even received an official check-out email directly from their system explicitly stating "Damages: 0.00 €" and confirming my deposit would be fully released. Despite this official document, they illegally and without any authorization charged my credit card 56.88 EUR for a supposedly damaged "rim cap". They provided ZERO photographic evidence of the damage, completely ignored my emails with my photo proofs, and simply stole my money. This is a deliberate scam designed to extort money from honest tourists. I have already initiated a chargeback with my bank and reported them to my insurance. Do not rent from them unless you want to be robbed!