I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
- #21 of 32 best companies in Information Service
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem addressed quickly
Problem addressed quickly. This is a review of the way they handled an issue not the quality of their product. I only used their service once and I believe it was fine and I obtained the information I was looking for. I cancelled my account so I would only need to pay for the trial period. I was still charged. However, they reversed the charge with only a slight delay without claiming that I did not cancel in time.
November 8, 2025
Reply from Records Finder
Hello Susanne,
Thank you for sharing your detailed 5-star review! We’re glad to hear that our team was able to resolve your issue quickly and ensure the charge was reversed without any hassle. We appreciate your understanding and the recognition of how we handled the situation.
If you ever decide to use our service again or have any questions in the future, please don’t hesitate to reach out — we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
My representative was polite, kind, and knowledgeable. She resolved my issue effectively and efficiently! Wish more reps were this way!
November 10, 2025
Reply from Records Finder
Hello Tracy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience and that our representative provided polite, kind, and knowledgeable support. We’ll be sure to share your kind words with the team — feedback like yours truly motivates us!
If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good service
November 10, 2025
Reply from Records Finder
Hello Dalton,
Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your support means a lot to us.
If there’s anything else we can do for you in the future, please feel free to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer support was great.
November 10, 2025
Reply from Records Finder
Hello Jeremy,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our customer support great. Your feedback means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
When I conducted a records search, it came back with some information unavailable from records. I called customer service to see if I could get a refund. The gentleman was polite and refunded the charge. This level of customer service is increasingly rare these days and I greatly appreciated it.
Kind regards,
November 8, 2025
Reply from Records Finder
Hi Cory,
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you promptly and handle your refund with professionalism. Providing courteous and reliable service is very important to us, and we’re delighted it made a positive impression. If you ever need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Katherine,
Thank you for your kind feedback! We’re happy to hear that our team was helpful in guiding you through the process. Making sure everything is clear and easy for our customers is always a priority. If you ever need further assistance, please don’t hesitate to reach out — we’re here to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi,
Thank you for your feedback! We’re glad you had a positive experience and appreciate your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Best
Efficient, respectful representative I spoke with took care of everything I needed.
November 6, 2025
Reply from Records Finder
Hi Lety,
Thank you for your kind feedback! We’re glad our team provided the assistance you needed and ensured a smooth experience. We hope you'll recommend us to others.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
This website is tricky
This website is tricky! You think your paying a toll but in fact your joining their monthly fee to use. I don't need this I was only trying to pay a one time toll.
November 6, 2025
Reply from Records Finder
Hello Lynda,
We’re sorry to hear about your experience and understand how this situation could have been confusing. Please note that our agent has already processed a full refund of $2.95, as there was no usage on the account.
We appreciate your feedback, as it helps us improve the clarity of our website and communication. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very friendly and Went Beyond Expectations
Very friendly and did more than I expected to further assist me.
November 6, 2025
Reply from Records Finder
Hello Christopher,
Thank you for your 5-star review. We’re delighted to hear that our team was very friendly and went beyond your expectations to assist you. Your feedback means a lot to us and will be shared with the team.
If you require any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I got a full refund for a quick and easy refunds…
I got a full refund for a quick and easy time
Nov 4th
November 3, 2025
Reply from Records Finder
Hello Joshua,
Thank you for your 5-star review! We’re glad to hear that your refund was processed quickly and easily. Providing fast and hassle-free service is always our goal, and we appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The gentleman I talked to was very…
The gentleman I talked to was very polite. And a pleasure talking to. Thank you
November 3, 2025
Reply from Records Finder
Hello Angela,
Thank you so much for your 5-star review! We’re delighted to hear that our representative was polite and a pleasure to speak with. Your kind feedback means a lot to us, and we’ll be sure to share your comments with the team.
If you ever need any further assistance, we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Leslie,
Thank you very much for your 5-star review. We’re delighted to hear that our customer service representative was able to assist you and that you found the support helpful. Your feedback is greatly appreciated, and we’re always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The lady who helped me was terrific.
The lady who helped me was terrific.. resolved the problem instantly... jerril Callaway
November 2, 2025
Reply from Records Finder
Hello Jerril,
Thank you so much for your 5-star review! We’re delighted to hear that our representative was able to resolve your issue so quickly and that you found her assistance terrific. Providing efficient and friendly support is always our priority, and it’s wonderful to know your experience reflected that.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer service worker Mary fixed my…
Customer service worker Mary fixed my issue like a pro.
November 1, 2025
Reply from Records Finder
Hello Robert,
Thank you so much for your 5-star review! We’re delighted to hear that Marijoy was able to resolve your issue so efficiently and professionally. She will be thrilled to know that her efforts made such a positive impression.
Providing excellent service is always our goal, and we truly appreciate your recognition. If you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Support staff was actually helpful
Service is fine, couldn’t get what I was looking for on the records portion but the support staff was very helpful
November 1, 2025
Reply from Records Finder
Hello Nathaniel,
Thank you for taking the time to leave us a 4-star review. We’re very pleased to hear that our support staff was helpful and provided you with a positive service experience. We’re sorry to learn that you couldn’t find what you were looking for in the records portion, and we appreciate your understanding.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your account. Please expect the funds to reflect in 3 to 5 business days.
If you have any other questions or need further assistance, we're always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Antonio,
Thank you for your wonderful 5-star review. We’re delighted to hear that our team was very helpful and able to accomplish exactly what you needed. Providing efficient and attentive service is always our priority, and it’s a pleasure to know your experience reflected that.
If you need any further assistance, please don’t hesitate to contact us — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
very cooperative
November 1, 2025
Reply from Records Finder
Hello Arlene,
Thank you for sharing your 5-star review. We truly appreciate your kind words and are delighted to hear that you found our team to be very cooperative. Providing helpful, professional, and attentive service is always our goal, and it’s wonderful to know that we met your expectations.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Helpful Attendant
Your representative was helpful and polite. She was able to assist me with my request and made sure everything I needed was taken care of.
October 31, 2025
Reply from Records Finder
Hello Jessica,
Thank you very much for taking the time to leave us a 5-star review. We are pleased to hear that our representative was helpful and polite, and that your request was handled efficiently. Providing attentive and professional service is always our top priority, and we’re delighted that your experience reflected this.
If you require any further assistance, please don’t hesitate to contact us — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Helpful and straight to point
October 30, 2025
Reply from Records Finder
Hi Aj,
Thank you for your feedback! We’re glad to know you found our service helpful and straightforward. We appreciate you taking the time to share your experience and are always here if you need any further assistance.
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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