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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the watches, for their stunning appearance, unique designs, and exceptional quality, often highlighting the historical elements incorporated into them. People appreciate the craftsmanship, attention to detail, and the overall luxurious feel of the items, including the high-standard packaging. However, some customers experienced issues with their orders and deliveries, noting significant delays and a lack of communication regarding order status. A few people also mentioned unexpected additional charges for shipping or customs duties that were not clearly communicated upfront. There were also occasional reports of watches not keeping accurate time, or arriving with minor damage, and some dissatisfaction with the quality of certain watch straps.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers are highly satisfied with the watches,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the watches as stunning,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report issues such as receiving... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick shipping... See more

Response time

People report ambiguous experiences with response times. Some customers praise prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

REC x4009 watch is absolutely stunning. REC themselves were great to deal with and communication was prompt. From order to delivery was a week to the UK. Only down was the very steep customs charg... See more

Company replied

Rated 5 out of 5 stars

REC Watches Received my x4009 collection watch approx 4 weeks after ordering it. Really happy with the watch, a lovely timepiece with heritage. Overall experience was good to very good, the only... See more

Company replied

Rated 5 out of 5 stars

I pre-ordered the V-Eight in January 2025 and it was due in June. It was a bit slow in arriving but landed in July well packaged and in a lovely presentation box. When i opened the box I was presente... See more

Company replied

Rated 5 out of 5 stars

I ordered the Habu watch last year on pre-order, and have been waiting patiently and following RECs news and website regularly. The Habu watch was delivered a week ago and I must say it is TOTALLY wor... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Shop the official REC Watches site. We bring classic, salvaged icons back to life - as a watch.


Contact info

4.1

Great

TrustScore 4 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique and handsome Spitfire watch

A unique opportunity to own a piece af history, to honour a brave pilot, and to help restore the Spitfire X0009. It is well made, handsome watch, quite worth the wait. It came elegantly packaged. REC kept me informed and I knew it would take time for the special order. It is a great conversation piece. I have ordered a second REC watch as well

December 12, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear A. Ham Pong,

Thank you for your very kind words and for the 5 star review. We thank you for your purchase and support as well as for helping getting X4009 back on its wings and into the skies.

All the best,
Christian, REC Watches

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Rated 5 out of 5 stars

Love this watch - X4009

Love this watch - a really unique timepiece and wonderful concept supporting the restoration of the BoB spitfire. Great finish and appearance. Communication from the REC team has been first class.

December 20, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear DW,

Thank you for your kind 5 star review, we are happy to hear you are pleased with the timepiece and our service. Thank you for your purchase and supporting REC Watches and the Hunter Fighter collection.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

The watch itself is amazing but the…

The watch itself is amazing but the band has some of the cordage coming apart. The clasp is really nice, I didn’t like it at first but I love it now.

December 26, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Ender,
Thank you for your 5 star review, if you have any issues for your strap do kindly send us an email with a picture of the strap then we will find a solution.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

I still have not received the watch I…

I still have not received the watch I ordered in September.

Update: We received the watch and my husband truly loves it. There was a problem with FedEx but customer service at REC handled it very professionally. Thank you!

December 24, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Susan,

Thank you for your updated review, I hope you will consider updating the rating too. That said I apologise for the challenges caused by FedEx, we are glad to hear your husband is pleased with the watch and our customer service!

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

The time piece is incredible

The time piece is incredible! The idea behind the restoration of historic artefacts is genius and executed exceptionally. Their communication was very prompt and helpful when experiencing delays beyond their control. The team worked tirelessly to achieve their christmas orders. Thank you team REC!

December 26, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Thank you for your kind 5 star review and for the kind words - we try our best both for our timepieces and customer service. If there ever is anything do reach out to us.

All the best,
Christian, REC Watches

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Rated 5 out of 5 stars

Beautiful watch

Beautiful watch , finished to a an exceptional High standard, I will wear on special occasions as far to good to sit in my collection, One word, AWSOME!

December 26, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Mark,
Thank you for your awesome 5 star review, we are thrilled you are satisfied with your new timepiece!

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

X4009 Hunter - the difference between a watch and a "timepiece"

Someone asked me the difference between a watch and a timepiece - the answer? This watch, the X4009 Hunter Green, absolute work of art! Looks and feels stunning, a real talking point! Thanks REC superb quality and service

December 11, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Kurt,

The pleasure is all ours, thank you for the kind 5 star review and for your support and purchase, do let us know any time if you have any comments or questions.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

X4009

Well worth the wait. X4009 watch is a beautiful time piece. Excellent quality and detailed to perfection. Couldn't be happier

December 12, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Mike,

We are glad to hear it was worth the wait and thank you for your kind review. If there ever is anything do reach out to us.

All the best,
Christian, REC Watches

Rated 4 out of 5 stars

Worth the wait!

The delivery was quite late, but I must admit it was worth the wait! The spitfire watch is an absolute beauty 👌 I’m happy to contribute to the preservation of history and Rec Watches journey 💫

December 11, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Hej Johan,

Tak for den fine anmeldelse, vi beklager forsinkelsen men er meget glade for at høre at det tiltrods for dette var ventetiden værd!

Dbh,
Christian, Team REC

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Rated 5 out of 5 stars

Great Products and excellent customer service.

November 20, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Hi Nishant,

Many thanks for your 5 stars review. We are happy to hear that you are satisfied with you purchase and generally with your journey with us!

Best regards,
Christian, Team REC

Rated 3 out of 5 stars

Beautiful watches, but communicating with customer services is difficult

I bought 2 watches from REC, they were very good looking but neither of them kept good time. The Spitfire inspired watch also developed a fault, making it hard to set, and the self winding pendulum would rotate when manually winding. Returning the watches was not an easy process because the company is in Denmark. I was sent a video showing the watches on a rotating device, and was told that the watches were within their parameters.

August 22, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear David,

Sorry for the slow reply, I believe all has been taken care of since your review. If you encounter any issues or have any comments for us do reach out to us at info@recwatches.com

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

I purchased a 901 Gunther werks watch.

I purchased a 901 Gunther werks watch.
It's just what I wanted...... When I received it wasn't working, so I contacted REC who were brilliant, it was repaired under warranty, I also received a very generous discount and the shipping from DHL (£329),yes you read it. REC contributed to this too. Can't thank them enough.
Ps....... Today I took my watch off to adjust it, I put it down to wash and my mischievous pomeranian pup has by some miracle has taken it and has been found with it on the lawn!!!!
Gutted and angry with myself as it's damaged... I don't think it will get repaired under warranty but I have asked to see what they can do.
Again, thenks to Yann and all his help.

July 11, 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Paul,

Thank you for your kind words, we are glad our product and services met your expectations. I'll make sure to pass this to Yann.

All the best,
Christian, REC Watches

Rated 3 out of 5 stars

Beware of hidden charges

Beware of hidden charges!
It clearly states on the order confirmation, the shipping confirmation and the invoice free shipping by Fed-Ex. After my item was received I was emailed by Fed-Ex stating I owed them for importing the item from Denmark!
I emailed REC regarding this and they have said it is due to Brexit and that it is in their Terms and Conditions! In other words in the small print!
So on top of the cost of the watch I have a bill of £66.91 from Fed-Ex which I did not budget for!
I would not have ordered the watch had I known! and I won’t be ordering from REC Watches again!

August 15, 2023
Unprompted review
REC Watches logo

Reply from REC Watches

Dear DW,

Sorry for the missing reply on your review, we are finally officially on Trustpilot now. Unfortunately local taxes and customs are out our our hands, we have made a couple of updates, as all information on VAT/GST/Excise Taxes is, now, featured on the product site, in our delivery info as well as stated in the order confirmation.

All the best,
Christian, REC Watches

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