Red.co.uk Reviews 418

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making the process of obtaining life insurance clear and stress-free. Many people highlight the excellent customer service, noting that advisors take the time to understand individual needs and explain complex information in an easy-to-understand manner. The overall service is frequently described as efficient, easy, and reassuring, with consumers appreciating the smooth user experience and the ability to find affordable policies tailored to their specific requirements. However, some customers also noted issues with customer service, describing it as poor or inconsistent. A few people felt that the company was pushy in trying to switch them to new policies, regardless of their current coverage, and others mentioned that the company was not consistent in following through with their commitments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Service

Customers had positive experiences with service. Many reviewers praised the professional, friendly, and... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the ease and... See more

Price

Clients share positive opinions on price. Many reviewers found the pricing to be very reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

I am very satisfied with the service provided by Red.co.uk. The advisor truly took the time to understand my circumstances and what I want to leave behind for my daughter. He clearly explained all t... See more

Company replied

Rated 5 out of 5 stars

My life insurance was so easy to get Noah was so helpful! So genuine and really helped me understand how my policy will work, as a young mum and wanting to leave something to help my child in the futu... See more

Company replied

Rated 5 out of 5 stars

Really appreciated the call from Kieran today, much prefer talking things through than the online process, he was fantastic! I feel he helped point me in the right direction with my insurance and made... See more

Company replied

Rated 5 out of 5 stars

Kieran was incredible during our entire conversation. He made sure I was understanding everything. When I told him where I am from, he made a quick research about my country and made feel comfortable... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

Written by the company

Red.co.uk provides fair and affordable life insurance just for parents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thankyou Olly!

Me and my husband spoke to Olly, he was absolutely fantastic- he explained the process and made it easy to understand. He was very reassuring and thorough! He was so friendly and explained all the options and next steps. I feel a lot lighter after the phone, highly recommend! Thanks so much!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Matt.

Very easy and friendly team. Has been straight forward since application and choosing cover. Matt was very helpful. Thank you!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Called by Kieran

I was called by Kieran (sorry if I’m spelling that wrong) and he was amazing. He kept it light hearted and really took time to understand why life insurance was something I wanted and what it meant for me. He went over everything with me and explained everything in detail. There was no issues and no judgement. It really is worth it all.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Noah was so knowledgeable and helpful with everything I needed help with. Perfect!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

spoke with Matt today

spoke with Matt today, he was great! he made everything so nice and simple and explained everything to help me get a better understanding. we had a few complications with the signal and he was still so patient and understanding always double checking he heard everything right and checking i fully understood something. as soon as we ended our call he got an update from my chosen policy and called me right back to update me

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Help make the process easy

Having never looked at life insurance before when I did look online I was very overwhelmed! I found red and they gave me call within 2 hours, they helped make the process easy and got me the cover I needed for me and my family

November 7, 2025
Rated 5 out of 5 stars

Very friendly and kind

Very friendly and kind, listening to what me and my sister both was looking for and explained this so clearly. Hardly recommend Red to my friend and Kerian had excellent customer services

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding and sympathetic

Had a lovely gentleman name Lincoln help me set up my life insurance today, he was very understanding and sympathetic of my needs and wishes. Everything was explained to me very clearly and if I didn't understand something he was more than happy to explain it to me. Very friendly and warm experience, highly recommend to anyone.

November 7, 2025
Unprompted review

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