Red.co.uk Reviews 418

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making the process of obtaining life insurance clear and stress-free. Many people highlight the excellent customer service, noting that advisors take the time to understand individual needs and explain complex information in an easy-to-understand manner. The overall service is frequently described as efficient, easy, and reassuring, with consumers appreciating the smooth user experience and the ability to find affordable policies tailored to their specific requirements. However, some customers also noted issues with customer service, describing it as poor or inconsistent. A few people felt that the company was pushy in trying to switch them to new policies, regardless of their current coverage, and others mentioned that the company was not consistent in following through with their commitments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Service

Customers had positive experiences with service. Many reviewers praised the professional, friendly, and... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the ease and... See more

Price

Clients share positive opinions on price. Many reviewers found the pricing to be very reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

I am very satisfied with the service provided by Red.co.uk. The advisor truly took the time to understand my circumstances and what I want to leave behind for my daughter. He clearly explained all t... See more

Company replied

Rated 5 out of 5 stars

My life insurance was so easy to get Noah was so helpful! So genuine and really helped me understand how my policy will work, as a young mum and wanting to leave something to help my child in the futu... See more

Company replied

Rated 5 out of 5 stars

Really appreciated the call from Kieran today, much prefer talking things through than the online process, he was fantastic! I feel he helped point me in the right direction with my insurance and made... See more

Company replied

Rated 5 out of 5 stars

Kieran was incredible during our entire conversation. He made sure I was understanding everything. When I told him where I am from, he made a quick research about my country and made feel comfortable... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

Written by the company

Red.co.uk provides fair and affordable life insurance just for parents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional, quick and easy.

About the gent on the phone with me:
Pleasant combination of professionalism and empathy. I always thought it was so complicated to sort out life insurance and i just got the best experience thanks to his help. Got the best result of insurance and in such a quick and easy way.
I’m gutted I didn’t get his name but hopefully this will be viewed by him.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service.

10/10 service.

I can now rest assured that I have a good amount of life cover in case the worse happens. And my girls will be financially stable in the case the worse happens.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great guy on the phone, very helpful, understanding that I was busy. Listened to what I wanted and worked with me to try and find the policy and cover suitable for me and my budget.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ava was very helpful

Ava helped me set up my life insurance, she was so nice and although the phone call is quite long, she was really patient and explained everything really clearly. Will definitely recommend.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service experience

I was on the phone to Dennis and honestly he was so nice and kind towards me I was a bit shy with the questions but he stayed professional and was so down to earth I’m so happy I choose this company for my life insurance

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve struggled to even get quoted for life insurance for years to medical issues. The advisor from RED was so friendly and efficient, thorough and kind. I haven’t got a policy still as it requires so further information but it’s looking promising.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and simple

Very friendly and easy to understand how everything worked and a simple process to make sure me and my children are protected if anything happens

October 20, 2025
Unprompted review

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