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RedBook Inspect Reviews 

3,550
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as outstanding, easy to use, and a seamless, highly proficient process. Many highlight the friendly, knowledgeable, and helpful staff and inspectors who provide honest feedback and thoroughly answer all questions. The detailed, comprehensive, and accurate inspection reports are widely appreciated, empowering individuals to make well-informed purchasing decisions. However, some people mentioned that reports occasionally missed significant issues or provided inaccurate information about a vehicle's condition, leading to unexpected problems. A few also noted instances of unfriendly or rude staff behavior.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the professionalism and thoroughness of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers expressing satisfaction with... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the detailed and comprehensive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many appreciating the informative follow-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,550)

1,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Comprehensive review of car with clear photos and explanation of the condition of the motor vehicle.
Good to receive a phone call from the motor vehicle inspector (Tom) who answered all questions clearly. Also, good to get an NRMA member discount.

May 13, 2026
Rated 5 out of 5 stars

Joe MX5 inspection - EXCELLENT work

Joe, the vehicle inspector, was great to deal with on the phone organising the booking and post the inspection with details of the vehicle inspection. The report was very detailed and showed me all the informtion I required as a remote buyer prior to the final agreement to purchase the vehicle and organise travel to pick up the vehicle.

Overall the service was EXCELLENT - well done Joe.

May 14, 2026
Rated 5 out of 5 stars

Comprehensive car inspection on recent…

Comprehensive car inspection on recent purchase,
Acttual inspection took 2 hours and 150 photos. Covering engine, tyres, steering and suspension to body and interior. Inspector followed up with a phone call.
Highly recommend red book inspection

May 14, 2026
Rated 3 out of 5 stars

Lite inspect VW Golf or is it Polo??

I liked how easy it was to book and the status updates. The report was pleasingly comprehensive for a lite inspect although the photos were small. Not a great first impression though when the car reported on was a different model to that I intended to buy ... report said Vw Golf where my car was a Vw Polo!!

May 13, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Mike,

Thanks for leaving a review of our lite inspection service.

We're glad to hear that it was comprehensive and assisted with your buying journey!

Regarding the incorrect model listing, are you able to reach out to our support team at support@redbookinspect.com.au so that we can get this corrected for you?

Kind Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

Redbook probably saved me 5k

Redbook probably saved me 5k (assuming I sold the car before it blew up)

Ive been searching for a few months, and if it wasn’t for these guys I would have wasted a whole lot of time and money on a lemon.

I’m so grateful that I got the car inspected and saved thousands in the long run!

Thanks!

May 13, 2026
Rated 5 out of 5 stars

I purchased a new volkswagen golf R

I purchased a new volkswagen golf R
Graham was outstanding exceeded my expectations he provided peacemind the car was a great buy a d even called to check if i had any questions!thank you very much

May 15, 2026
Rated 3 out of 5 stars

great, too pricey

May 12, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi There,

Thanks for leaving a review of our inspection service.

We're glad that you found our lite inspection service useful for your buying purposes, we'll make sure to pass your comments regarding pricing on to our team!

Kind Regards,

The Redbook Inspect Team.

Rated 4 out of 5 stars

I used this service to purchase a car…

I used this service to purchase a car remotely from carsales. Highly recommended. I used the ultimate inspection option as I was buying a vehicle over 20yrs old.

It lost a star because the documented details seemed scripted. Music on the videos adds no value to the report. Photo-documentation is fantastic. Unfortunately for the top tier option, I did not get a drive report either.

Received a phone call and got a satisfactory handover of the report with an option to ask questions.

May 12, 2026
Rated 5 out of 5 stars

Very smooth

Very smooth, quick, hassle free experience. Everything professionally done, worth the investment!

May 11, 2026
Rated 5 out of 5 stars

Simple, fast and clear outcomes

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a summary via phone from one of their representatives.

May 11, 2026

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