Banner for RedBook Inspect

RedBook Inspect Reviews 

3,523
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being outstanding, thorough, and reliable, often highlighting the detailed reports and photos provided. Many appreciate the staff's professionalism, knowledge, and politeness, noting that inspectors are helpful and communicative, providing honest feedback and answering questions. The customer service is frequently described as excellent, with people valuing the follow-up calls and the ease of scheduling inspections. However, some people mentioned dissatisfaction with the product and quality, citing instances where the inspection missed critical issues or provided inaccurate information about the vehicle's condition. There were also concerns about the thoroughness of some inspections, with reports of mechanics not using proper equipment or providing sufficient detail regarding potential problems. A few customers also noted rude behavior from staff or issues with incorrect vehicle models being reported.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and thoroughness. Many... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Product

Clients share ambiguous opinions on product inspections, with some reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the comprehensive and detailed reports,... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,523)

1,034 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comprehensive car inspection on recent…

Comprehensive car inspection on recent purchase,
Acttual inspection took 2 hours and 150 photos. Covering engine, tyres, steering and suspension to body and interior. Inspector followed up with a phone call.
Highly recommend red book inspection

May 14, 2026
Rated 3 out of 5 stars

Lite inspect VW Golf or is it Polo??

I liked how easy it was to book and the status updates. The report was pleasingly comprehensive for a lite inspect although the photos were small. Not a great first impression though when the car reported on was a different model to that I intended to buy ... report said Vw Golf where my car was a Vw Polo!!

May 13, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Mike,

Thanks for leaving a review of our lite inspection service.

We're glad to hear that it was comprehensive and assisted with your buying journey!

Regarding the incorrect model listing, are you able to reach out to our support team at support@redbookinspect.com.au so that we can get this corrected for you?

Kind Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

Redbook probably saved me 5k

Redbook probably saved me 5k (assuming I sold the car before it blew up)

Ive been searching for a few months, and if it wasn’t for these guys I would have wasted a whole lot of time and money on a lemon.

I’m so grateful that I got the car inspected and saved thousands in the long run!

Thanks!

May 13, 2026
Rated 5 out of 5 stars

I purchased a new volkswagen golf R

I purchased a new volkswagen golf R
Graham was outstanding exceeded my expectations he provided peacemind the car was a great buy a d even called to check if i had any questions!thank you very much

May 15, 2026
Rated 3 out of 5 stars

great, too pricey

May 12, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi There,

Thanks for leaving a review of our inspection service.

We're glad that you found our lite inspection service useful for your buying purposes, we'll make sure to pass your comments regarding pricing on to our team!

Kind Regards,

The Redbook Inspect Team.

Rated 4 out of 5 stars

I used this service to purchase a car…

I used this service to purchase a car remotely from carsales. Highly recommended. I used the ultimate inspection option as I was buying a vehicle over 20yrs old.

It lost a star because the documented details seemed scripted. Music on the videos adds no value to the report. Photo-documentation is fantastic. Unfortunately for the top tier option, I did not get a drive report either.

Received a phone call and got a satisfactory handover of the report with an option to ask questions.

May 12, 2026
Rated 5 out of 5 stars

Very smooth

Very smooth, quick, hassle free experience. Everything professionally done, worth the investment!

May 11, 2026
Rated 5 out of 5 stars

Simple, fast and clear outcomes

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a summary via phone from one of their representatives.

May 11, 2026
Rated 5 out of 5 stars

great service

the standard package is great, very detailed and loved how the inspector gave me a call after. Don't get the lite, but super detailed with over 100 photos and notes for each part of the car.

May 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look